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  5. Reviews of Hotel Lily

Reviews of Hotel Lily This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

23 Lillie Road, Hammersmith and Fulham, London, SW6 1UG, United Kingdom

#993 of 1,010 hotels in London

Guests' Choice

Review Score

Based on 1046 hotel reviews

4.3

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    4.9

  • Location

    7.6

  • Facilities

    4.5

  • Staff

    6.5

  • Value for money

    5.3

  • Free WiFi

    6.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 24, 2024

    5.0
    Cheap and well located
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    The decor could do with a revamp. Window locks broken and therefore not closing the world out, sirens etc The lack of food facilities but I did know that on booking but thought supermarket would be in easy reach?

    The bed was very comfortable. The bathroom was ok, although the shower wasn’t a trickle!! Sky tv gave easy viewing. Reception beautifully clean and comfy, reception staff extremely helpful and allowed my case to be put away even though i hadn’t checked in for another few hours.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    5.0
    Fine for a quick two night stay
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    Dated with small bathrooms

    Close to tube station, Very cost effective

    Stayed in April 2024

  • Reviewed: April 21, 2024

    3.0
    For the price you pay you expect a better stay, hardly slept well on both nights due to the noise coming though the wind
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very little room space, mould round the windows, windows were sealed properly, only 1 dual plug socket in the room, walls are really thin

    Good location

    Stayed in April 2024

  • Reviewed: April 14, 2024

    3.0
    Good area of London but not for hotels
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    NO HOT WATER either morning or when we arrived. ( and we are not the only ones) Seems they keep the boiler turned off to save money until someone shouts at them and they turn it on and after 45 minutes you get lukewarm warm water

    Position

    Stayed in March 2024

  • Reviewed: April 9, 2024

    3.0
    Poor
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    This box isn't big enough to fit everything in.

    Not a lot

    Stayed in March 2024

  • Reviewed: April 6, 2024

    3.0
    A sleep
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    In desperate need of a refurbishment rooms very very small

    Good location,reasonable priced

    Stayed in April 2024

  • Reviewed: April 1, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Facilities worn down. Elevator broken.

    NO breakfast vas served.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    5.0
    Work needs doing to property
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The main door didn't close, you had to really slam it shut. The window was left open all night because had no handle to shut. Toilet flusher was broken, toilet seat was broken

    Location

    Stayed in March 2024

  • Reviewed: March 25, 2024

    3.0
    OK for price.
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    Room had one switch for all lights: bathroom, bedside and room. On or off - the whole lot.

    Price. Cleanliness of room when asked for room to be serviced. 2nd night.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    5.0
    Acceptable for an overnight stay at the price
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    The hotel is on a main road and the windows did not shut properly so it was very busy all night, bring ear plugs! There were signs of damp and mould in the bathroon and the wardrobe.

    This is a budget hotel and you get what you pay for. It was close to the venue we were visiting and was perfectly reasonable accomation to put your head down for the night

    Stayed in March 2024

  • Reviewed: March 18, 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very dirty, unhappy:(

    Stayed in March 2024

  • Reviewed: March 9, 2024

    3.0
    OK if you only want to sleep there!!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Electrical socket held on with tape,only half lights in room working, toilet seat loose so changed room and that had a loose toilet seat, broken shower head holder and radiator wasn't working and we needed staff to get us into room as door temperamental!!!! Whole place would benefit from a good maintenance team.

    Very handy for the tube

    Stayed in February 2024

  • Reviewed: March 7, 2024

    4.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I would prefer to be renovated and more cleaned!

    The room has a good price and was near to the metro station!

    Stayed in February 2024

  • Reviewed: March 6, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    That bloody tap 🙄

    The tap on the bathroom was making a funny noise so we had to twist it to stop the pipes from making the noise al night room 124 , hopefully they get that fixed , but other than that hot water fine , bed comfortable and TV was good enough 👍🏼

    Stayed in March 2024

  • Reviewed: March 4, 2024

    5.0
    The location was excellent, however we would be unlikely to stay there again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The room could have been cleaner. The bathroom was tiny and not in a good state of repair. Tiles coming off the wall, stained grout everywhere and the toilet seat moved all the time. Currently it is stuck on with what looks like a 3D picture hanging square. The shower needed the middle knob pulled up between the taps to work, that wouldn't stay up, but we got clean feet! The bedside light didn't work and despite reporting this it was not fixed, although apparently an electrician came and looked at it. I hope they didn't pay for the service! The last morning there was no hot water. I think our car had better accommodation. The heating was overbearing and we were unable to turn it down. On opening the window it nearly detached itself from the frame. Very shabby hotel in dire need of some TLC.

    Location is brilliant for what we wanted to do. Close to train and buses for easy access to most areas. The price was reasonable for London for that amount of time. We stayed for 3 nights.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    3.0
    Don't stay here
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was tatty, the window handle was broken, the tiles in the shower were broken, and there were stains on the shower curtain. There was constant doors slamming in the building at night. So didn't get much sleep.

    The bed was comfy

    Stayed in March 2024

  • Reviewed: February 28, 2024

    3.0
    Low-very low- budget hotel
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It is an old dirty building, the floors and walls are dirty. The windows and bathroom walls are moldy. There are many broken things: doors, hangers the bathroom sink. We didn’t take off our shoes in the bedroom because the floor was dirty. The bathroom has a higher bathtub which is dangerous, my mom slipped hurting her arm and back, it is really hard to get out of it and there is nothing to hold from.

    The location is great, easy access to metro stations and bus stops. The bed and towels were clean. Surrounded by nice restaurants and supermarkets. It is an affordable place that provides you privacy and comfort. The room had a water kettle, tea and coffee. The bed and pillows were comfy

    Stayed in February 2024

  • Reviewed: February 24, 2024

    3.0
    Never again
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very dirty slept on top of the bedding shower curtain was in the bath shower hose was spraying more than the head toilet cistern ran all night couldn’t close the windows or adjust heating Didn’t complain due to the short stay and the amount of problems

    Stayed in January 2024

  • Reviewed: February 12, 2024

    3.0
    Not pleasant
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not clean Noisy

    Location

    Stayed in February 2024

  • Reviewed: February 4, 2024

    5.0
    Fair
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    not exactly clean, especially floor, there was a lot of hair from previous stay

    good location, very close to bus and underground room was decent and bed comfortable good for one night

    Stayed in February 2024

  • Reviewed: January 27, 2024

    4.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Purity

    Low price, location

    Stayed in December 2023

  • Reviewed: January 22, 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was too small, Cleanliness was shocking dust everywhere, bathroom too small and falling to pieces. Couldn't have a bath, there was no shampoo provided, no hair dryer. Tv was tiny. Wasn't wother the money. Bedding wasn't changed.

    The bed was super comfy

    Stayed in January 2024

  • Reviewed: January 10, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights

    The hotel is quite old and you get the impression that you are on an old time ship where the doors are broken and the ceilings are ready to fall on your head. In addition, it gave me an extremely bad impression that I found a mouse trap under my bed.

    the courtesy of the receptionists, check-in, the fact that the hotel is very close to an underground station

    Stayed in January 2024

  • Reviewed: January 7, 2024

    4.0
    Dissapointing
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tiny rooms, the hotel is in very poor condition.

    Location

    Stayed in January 2024

Showing 1 - 25

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