There was a very friendly chap of reception when I returned from a meal out with colleagues. He checked our room bookings and ensured breakfast was on the room. The following morning I went to breakfast with a colleague and we both have our room numbers. She confirmed with my colleague she had breakfast for one person, took my room number and then showed us to a table. I ordered eggs and tea and whilst eating was approached to ask how I was paying for breakfast. I was surprised as I believed it had been put on the room and nothing was said when I gave my room number. I explained the situation and advised I would go to reception after breakfast and if needed will sort the bill from there. I was re-approached a further two times during my breakfast and then again as I was about to head to reception to sort out the confusion to be told ‘if you don’t pay it comes out of my wages’. I went to reception and explained the unpleasant experience and said I was happy to pay - explained the situation. The reception assured me their salary would not be deducted and the breakfast was made complimentary. Apart from the breakfast experience, it was a good stay.

Good location close to bars and restaurants. The property has a pleasing entrance and lobby area. The reception and bar staff were very friendly.

Stayed in April 2024

The leisure facilities seem below the standard you would expect from a 5 star hotel, bit of a renovation will sort that.

Staff and room where great

Stayed in April 2024

Breakfast was too expensive to pay on top for. Had assumed it was included. Long queues at the check in

Comfortable room, great desk, perfect for conference and enjoyed the gym facilities .

Stayed in March 2024

Unfortunately, family members were on different floors, which was great. Whilst it allowed everyone space and privacy, problems arose when we wanted to go from the 14th floor to the 10th to see family. The lifts only allow you to exit your own floor, which is great for security. It's not so great when you want to check your mother. Breakfast was amazing, but quite pricey.

The location to the city centre was great, only 5/10 minutes walk. The staff at reception were extremely polite and friendly. The hotel rooms were large and comfortable, and the beds and pillows were amazing.

Stayed in April 2024

The lift signage was confusing externally.

Excellent location for the Symphony Hall

Stayed in April 2024

Hotel facilties are dated. Room needs an upgrade. Here are a few points: 1. Room light switches only on one side of the bed 2. Wire showing bellow desk- look very unsightly 3. Shower head fixed to the wall too low, and it's position means that it almost flows horizontally 4. Sink tap has a very short spout, means as you wash your hands or similar, water goes everywhere 5. No slow closing toilet seat 6. No toilet brush 7. Soap sticks to shop dish 8. Noise along the corridor by other guest shrieking at 11pm - thankfully hotel staff dealt with it quickly

Service was good, staff very nice Good location

Stayed in April 2024

Shower in the bathroom. Walk in shower rather than a shower over the bath is now a normal requirement in a 4 star hotel . A bath cannot now be justified with the need to save water and energy.

Excellent location close to main centre and adjoining the CBSHall where we had booked to hear the excellent Dresden Philharmonic Orchestra. We had Continental breakfast as full breakfast is too expensive. Dinner menus also very expensive as we found when we ate twice in the restaurant.

Stayed in April 2024

Breakfast £28!!! Is outrageous, considering it is buffet style and you are serving yourself.

Great hotel, in a perfect location to explore the city, it’s my second stay

Stayed in April 2024

Cost - would have liked to pay less but everything has gone up these days

Location - internal access to Symphony Hall. Nice canal / city view from room. Staff - friendly and helpful. Food - nice breakfast with lids of options.

Stayed in April 2024

Great location. Enjoyed the pool and leisure facilities.

Stayed in April 2024

Shower and inside of fridge (although empty) was dirty.

Fab location, ideal parking (although pricey)

Stayed in April 2024

Location

Stayed in April 2024

Just could’ve done with a kettle in the room.

Location was perfect and peaceful.

Stayed in April 2024

the sun loungers in the pool area are uncomfortable, all the foam is flat within the cushions

Room and bathroom was lovely and big

Stayed in April 2024

Everything was good on this visit, however if I wanted to be really nitpicking I would have preferred real cookies in my room to have with a cuppa rather than the caramelised offering (sadly I realise its probably a way of saving money)

We visited Birmingham for a concert and it was only a 10 minute walk from the hotel. We enjoyed drinks in the club lounge before we went to the concert. There was plenty of choice at breakfast to cater for different tastes. Enjoyed a cocktail for a nightcap before bed.

Stayed in April 2024

Evening food could have been better

Good sized rooms with a fantastic view over city

Stayed in March 2024

None

Staff. Environment and service is very good.

Stayed in April 2024

Reason for booking the hotel was to use the pool and was only aware of children not being allowed to use the pool (12 year olds and above only) once I had booked and was at the very bottom of my booking this was disappointing and think this needs to be stated when advertising the pool!!

Stayed in March 2024

Reception desk not clearly signposted & almost hidden from view on entering.

Location

Stayed in April 2024

Ideal place to stay for Symphony Hall and central Birmingham all within walking distance.

Stayed in March 2024

5th floor room overlooking wasteland and dirty windows. Shower was a bit on the small side.

I was comfortable

Stayed in March 2024

breakfasr hot food was not hot. The key operation in the lift did not always work properly. Stayed several times, this is always a problem

Stayed in March 2024

Room cleaning was a bit slow. We spent time in the room and it would have been nice to have the room made up earlier in the day.

Room was comfortable. Food was very good but menu was a little limited.

Stayed in March 2024

The restriction on going to a colleagues floor to return things like toothpaste and having to both meet in the lobby

Clean and confortable

Stayed in March 2024