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Reviews of Hylands Hotel 2 stars

153 Warwick Road, Coventry, CV3 6AU, United Kingdom

#27 of 27 hotels in Coventry

Guests' Choice

Review score

Based on 1837 hotel reviews

3.9

Score breakdown

  • Cleanliness

    4.8

  • Comfort

    5.0

  • Location

    6.9

  • Facilities

    4.5

  • Staff

    6.8

  • Value for money

    5.4

  • Free WiFi

    5.6

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Showing 1 – 25

  • Reviewed: 26 March 2024

    5.0
    Average
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Black mould at the windows. Funky smells throughout the hotel.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Luxury Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Staff rude and unaccommodating, dirty room (found off bits of other people's personal belongings) throughout the hotel dirty sticky floors

    Close to the city Good size room

    Stayed in March 2024

  • Reviewed: 12 March 2024

    3.0
    Shocking.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Upon arrival the rooms weren't as clean as you would expect. I had to clean dried urine off the toilet seat, there was water damage under the sink that was rotting away. The sink plug was broken. The bath tub wasn't clean and there were hairs in the plug hole. Despite there being no smoking signs everywhere. Our room stank of smoke. Like a chain smoker had been in there before us. I later found tabs just outside the window. So people had definitely been smoking in there. No tea spoons on the tea/coffee tray. Milk had been put inside the kettle (I can only imagine by a previous visitor) and not cleaned out. We had extremely noisy room neighbours that I had to call the front desk twice to complain about. They kept us up on and off until 4:30am with their loud music, arguing (raised voices) and cackling laughter. Which meant myself, my dog and my friend had 3 hours sleep between us. When asking for a refund I was told that wasn't possible at all. The restaurant attached to the hotel doesn't provide breakfast to hotel guests as they're not managed by the same person. Overall extremely shocking and won't be staying again. (I should have taken photos but I was exhausted from the day and just wanted to sleep. Which I didn't get to do much of).

    A friendly greeting from the reception staff. That's it.

    Stayed in March 2024

  • Reviewed: 8 February 2024

    4.0
    A sad place.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    If you are looking to get electrocuted whenever you switch on/off the lights and enjoy the smell of cigarettes, then stay at this place.

    Stayed in February 2024

  • Reviewed: 31 December 2023

    3.0
    Poor
    • Solo traveller
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The above

    Wasn't told that the hotel was used for ex prisoners drug addicts mental health issues and people that constantly begged me for money etc the staff were good but the hotel is used by local council to put up the above people whilst I appreciate everyone has issues do not appreciate being stuck in the middle of it

    Stayed in December 2023

  • Reviewed: 17 December 2023

    5.0
    adequate
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    no breakfast and limited restaurant for evening meal

    location

    Stayed in December 2023

  • Reviewed: 22 November 2023

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was in need of an update to say the least

    Nothing

    Stayed in November 2023

  • Reviewed: 23 October 2023

    5.0
    Did the job
    • Leisure trip
    • People with friends
    • Family Room (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Toilet did not flush . Mould on ceilings .

    Easy check in

    Stayed in October 2023

  • Reviewed: 14 October 2023

    5.0
    Basic facilities that were fine for my needs.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The hotel is very run down and is used to house a lot of homeless people. This wasn't a concern for me but other people may not want that from their hotel stay.

    Simple booking. Basic room with TV that was sufficient for my needs.

    Stayed in July 2023

  • Reviewed: 8 October 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Generally run down and wanting significant upgrading

    Stayed in October 2023

  • Reviewed: 29 September 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Taps didn't work properly, decor / paintwork was very run down

    Staff were lovely

    Stayed in September 2023

  • Reviewed: 1 September 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Family Room (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    There not a good word to say about this place apart from pulling it down

    Nothing it's was a he'll hole entrance was lovely. But as u went up to ur room painters stuff all over and the room were awful tea making fine but no cups . No lift for disabled people three flights of stairs to get to room Would let my dog sleep there

    Stayed in August 2023

  • Reviewed: 20 August 2023

    5.0
    Like to staying and cheaper
    • Business trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Broken glass Window and parking been registered but still got ticket post to my place

    Near train station

    Stayed in July 2023

  • Reviewed: 6 August 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    dirty, stank of smoke

    staff lovely

    Stayed in August 2023

  • Reviewed: 6 August 2023

    3.0
    It’s very short. Do NOT go there.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy with a disco until 3am every night. Poor housekeeping. Not sure if it was blood or rust on the bathroom floor. Very shabby, dubious characters hanging around day and night.

    Location

    Stayed in August 2023

  • Reviewed: 24 July 2023

    3.0
    Nothing would not be staying there ever again
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Nothing would not be staying there ever again . corridors smelled of wet dog .and the room was not clean all the carpets was not vacuumed. and the window had broken glass and no remote control for the TV no .Not even a full roll of toilet paper supplied .The bathroom tap was dripping .Noisy guest and general look and feel of the place was just outdated.Hazards left on stairs while the painter went off doing whatever it was an eye opener to me and didn't expect that even tho it was a budget room . i could have paid the same price and stayed in a premier inn for a better and cleaner room for the night

    the Location was ideal for my purpose

    Stayed in July 2023

  • Reviewed: 21 July 2023

    3.0
    Hylands Hotel....More like Bylands Hotel !! Worst hotel i've ever stayed in !!
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Broken window in room No TV remote control Shower head would not stay in position, and tap controls to close to wall. Decorating taking place on main staircase area, No advance warning of that.....

    Relatively easy check-in....

    Stayed in July 2023

  • Reviewed: 13 July 2023

    5.0
    Passable
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Every thing

    Room

    Stayed in July 2023

  • Reviewed: 7 July 2023

    3.0
    Poor
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No shower (water) shower door broken, toilet window broken

    Clean bed and pleasant staff

    Stayed in July 2023

  • Reviewed: 6 July 2023

    3.0
    Great location for the Godiva festiva, staff friendly l but accommodation could fo with a facility.
    • Leisure trip
    • Group
    • Family Room (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The room was shabby, the carpet was filthy, there were cigarette burns on the edge of the bath and the decor, curtains and furniture were very dated.

    The guy at reception was very pleasant and help gul. The bedlinen was clean.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Family Room (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    The first floor smelt of 2nd hand cigarette smoke. There was a TV in the room but it didn't work. The bathroom's walls need damp treating. And there was a party downstairs that went on to 3am.

    Lovely staff, very helpful and friendly.

    Stayed in July 2023

  • Reviewed: 24 June 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Issues such as some lights in the room not working and cleanliness.

    Good location anf comoared to other places in the area cheap for a night. Staff is friendly

    Stayed in June 2023

  • Reviewed: 7 June 2023

    3.0
    avoid this hotel like the plague I believe it still has the plague in it from when it was built.
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    first room and they gave us stink of smoke to the point it’s done your eyes, they moved it to the second room which was a little bit better smell as much a smoke, but there was still a lot of smoke. All the corridors stink of smoke or weed and outside the front entrance, you have to fight your way through the clientele that was already staying there who were chain-smoking drunk or trying to grab a lighter off you to like the cigarettes. The hotel and been updated since the 1970s like it at any plans to do so, the bathrooms were falling apart the shower, you could just about get wet in while holding imposition. We came home one evening to find a bathroom stink of smoke. It appears that other guests are smoking in our bathrooms and using the extractor systems to take the smoke away from the bathroom, which then goes into other bathrooms sofa one Knight, we had to leave the extractor on to keep the smoke from coming in. On top of that fateful night there was a party disco club scene happening in the restaurant below. It was still 2 o’clock in the morning and the music was playing and the fight broke out outside where voices were carrying around the area which woke us up 5 o’clock in the morning. We are woken up again by other guests coming back from wherever they are been slamming doors and having full on conversation is out in the corridor and in the bedrooms, it was the last Straw which I requested to cancel our next night, stay there and ask for a refund. This hotel should not be open to the public. It seems like the council is using it for some kind of halfway house for emergency accommodation for that what I’ve seen of the clientele staying there and if this is the case, then there should be some kind of warning notice on before people pre-book rooms. I’m really gutted I didn’t read the reviews and comments already on this property I only place to put my head down at night to sleep and wash in the morning, but we were barely getting that standard.

    there’s nothing to like about the property. avoid this hotel all costs it’s not worth spending the money unless you like stay somewhere that can only be described as a murder scene.

    Stayed in June 2023

  • Reviewed: 29 May 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    the pillows, the tv and the shower barely worked

    the location

    Stayed in May 2023

Showing 1 – 25

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