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  5. Reviews of ibis London Excel-Docklands

Reviews of ibis London Excel-Docklands This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9 Western Gateway, Royal Victoria Dock, Newham, London, E16 1AB, United Kingdom

#509 of 1,004 hotels in London

Guests' Choice

Review Score

Based on 2928 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.9

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    9.0
    Congratulations this Ibis is a complete triumph !
    • Business trip
    • Group
    • Double Sweet Room by Ibis
    • Stayed 5 nights

    It does attract big groups and - location and ? - results in security

    Trade Expo Excel - hence the booking and lets start with a negative / as dont usually stay at an Ibis ! Hence my complete and utter surprise at how could this hotel was - may i pariculary flag the staff ( cheerful and super helpful ) location excellent and breakfast superb - plus room a great deal better than expected. To sum up a complete no brainer and I plan to return / - if I am working / visiting Excel - CONGRATULATIONS

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Excellent stay
    • Business trip
    • Family with young children
    • Twin Room with 2 beds
    • Stayed 2 nights

    One lift out of order, so lift wait times were longer than expected.

    Perfect location for Excel centre. Lovely view of the River Thames. Restaurant prices very reasonable.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Lovely stay in docklands and hotel
    • Leisure trip
    • Couple
    • Double Sweet Room by Ibis
    • Stayed 1 night
    • Submitted from a mobile device

    Little niggle of sink drain smelly Couldve done with some bleach 😄

    Brilliant location when London transport doesn't have everything closed for the weekend Very friendly and helpful staff. Room had a great view over the Dock. Very clean and tidy room Breakfast was usual hotel english breakfast buffet. Very nice though

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    Bang on.
    • Leisure trip
    • Group
    • Twin Room with 2 beds
    • Stayed 1 night
    • Submitted from a mobile device

    My only small beef is that the tv dod not work. In the evening, there was nobody around to take a look at it - but did give us extra remotes in hope one would work. Unfortunately not. A gent called to our room the next day, but he could not get it working either Not a huge deal, but would have liked the news in the morning at least.

    Everything, We didn't eat there. But slept well. The last holiday inn we stayed in was terrible. Grubby, noisey. This stay was a squillion times better.

    Stayed in February 2024

  • Reviewed: March 22, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • Double Sweet Room by Ibis
    • Stayed 4 nights

    Nothing.

    Breakfast. Friendly staff, comfortable beds, location perfect for ExCeL

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Ideal hotel for short stay near excel london
    • Business trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 2 nights
    • Submitted from a mobile device

    The season IPA gave me a head ache 🙂. Nothing else comes to mind.

    Fast checkin. Fast elevators. Ideally situated near excel London. Good bar with friendly staff. Nice fresh English breakfast.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    7.0
    Fine for a very short stay with an intense program
    • Business trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 2 nights
    • Submitted from a mobile device

    Not so clean shower/ bathroom

    Very close ( 2 min walk) to the London Excell

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Comfortable stay
    • Leisure trip
    • Couple
    • Twin Room with 2 beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Couldn't open the window very much

    Really comfortable beds Later checkout

    Stayed in February 2024

  • Reviewed: March 18, 2024

    7.0
    Good
    • Business trip
    • Group
    • Twin Room with 2 beds
    • Stayed 3 nights

    Price was higher.

    Location was good.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Nice hotel very close to Excel if working
    • Business trip
    • Couple
    • Double Sweet Room by Ibis
    • Stayed 2 nights

    Nothing all was good

    Located in room 15. Spacious and everything you would need (tea/coffee making facilities, hairdryer) . Very quite considering you are near London City Airport. No problems at all with the room

    Stayed in March 2024

  • Reviewed: March 9, 2024

    9.0
    Good hotel for short stays
    • Leisure trip
    • Solo traveler
    • Twin Room with 2 beds
    • Stayed 1 night

    My room was a little cold. The heater was working but it wasn't quite powerful enough to heat the oom fully. It was the middle of Februray though.

    Zenovia was on the desk when I arrived and she arranged for me to check-in early. She was so kind and polite throughout my stay and even helped me look for something I thought I'd lost. The room was very clean and the bed comfortable. There was an aircon/heater unit in the room that was working fine, and the TV had easy-to-follow instruction on how to connect your phone/tablet to it. The bathroom was exactly what I expected; not too big but with clean facilities and enough room to care for my medical appliance. Overall, a really nice hotel to stay at with lovely staff and comfortable rooms.

    Stayed in February 2024

  • Reviewed: March 7, 2024

    8.0
    Very Good
    • Business trip
    • Travelers with friends
    • Double Sweet Room by Ibis
    • Stayed 4 nights
    • Submitted from a mobile device

    The heating didn't work so we got the heaters but it took like 4 hours to get it warmer. The AC didn't work at all. It worked but only the make it room colder, not warmer. And it was not only in my room. Make it work guys. London is not in Carebean. It was very cold those days.

    The hotel is very close to the Excel and that was the biggest bonus for us. Hotel is ok, rooms are ok, food is not bad at all. Staff is super

    Stayed in February 2024

  • Reviewed: March 5, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • Twin Room with 2 beds
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were amazing and couldn’t of been more helpful , especially Ayo who was serving in the bar .

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    Pleasant helpful staff - great venue for ExCel
    • Business trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 2 nights
    • Submitted from a mobile device

    Dead plants at entrance , breakfast a little chaotic , choice of food

    Staff were very responsive and helpful

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Great location for ExCel and reasonably priced compared to other options nearby.
    • Business trip
    • Couple
    • Double Sweet Room by Ibis
    • Stayed 1 night

    Mattress was a little firmer than at home but fine for 1 night. Seemed to be a lack of electrical sockets which meant we had to move the coffee machine. Would still recommend to others.

    Fortunate to be accepted for an early check-in as we arrived earlier than expected and Stan on reception was friendly and very helpful. Nice room overlooking Victoria Dock. Perfectly adequate for our single night stay. Decent sized shower with good power.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Good value for money
    • Business trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 1 night

    Everything was fine.

    The room was clean and had everything i needed. It was also close to ExCeL where i was attending a trade show.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    9.0
    Cost-efficient hotel with a perfect location
    • Business trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 1 night

    My short one-night visit was good and I didn't have anything to complain or be unhappy about.

    The location of the hotel was perfect since I was attending an event in Excel. That was also the main reason of booking this hotel. I was expecting small rooms and basic breakfast. However, I was pleasantly surprised about the room - it was regular size (not small like some other visitors had commented). Also the breakfast was better than I expected. There were enough choices and the quality was good. The breakfast room is rather small. I'd guess that it gets crowded during the busy hours.

    Stayed in February 2024

  • Reviewed: February 27, 2024

    7.0
    Nice location, good facilities poor bed
    • Leisure trip
    • Couple
    • Double Sweet Room by Ibis
    • Stayed 1 night
    • Submitted from a mobile device

    We was meant to have a double bed but it was 2 singles chucked together. Quite uncomfortable

    Location

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Sweet Room by Ibis
    • Stayed 2 nights

    I would prefer a soft mattress.

    All good except the bed

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    Nice rooms, well placed for the Excel. But impersonal service, cos it's a big hotel.
    • Leisure trip
    • Family with young children
    • Double Sweet Room by Ibis
    • Stayed 2 nights

    It seems expensive for what it is, I guess we're paying for the location, but ultimately it's pretty pricey for a slightly impersonal large hotel. Mahoosive queue at the bar, and to check in. Also, we left something relatively valuable in the wardrobe (I know, I know) and struggled to get a contact for the actual hotel to let them know. Despite letting them know within two hours of leaving, we didn't hear back until we'd chased several times, a couple of days later. And we couldn't get back to the hotel to collect it, I feel like for what we paid, a hotel with better/more personal service would have let us have it collected by a courier?

    Room was nice. The hotel was VERY well placed for the Excel. Literally a one minute walk away. Beds were comfy. Breakfast was pretty good too.

    Stayed in December 2023

  • Reviewed: February 22, 2024

    8.0
    Worth while staying
    • Leisure trip
    • Family with young children
    • Twin Room with 2 beds
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy a/c fan. Rattling even when off (not that bad just annoying)

    Clean. Value.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    Lovely stay
    • Leisure trip
    • Couple
    • Double Sweet Room by Ibis
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was very hot, the air con would not work below 25 degrees. I called maintenance and they said its because its set to winter. We had to open window and the noise was awful from the flight path, aeroplane after aeroplane so we had a choice of hot or noisy. Night time was better but police sirens and helicopters kept me awake.

    Location was great as we were going to bike show at excel centre. Staff were friendly, professional and nice. Our room was comfy.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    8.0
    Exceeded expectations for the price. Would stay again.
    • Leisure trip
    • Family with young children
    • Twin Room with 2 beds
    • Stayed 1 night

    Extra pillows would have been a bonus as the single pillows provided for each bed weren't the thickest.

    A lovely room with a great view of the marina area. The hotel is in a great location for public transport with the cable car station very close by and the underground only 15mins or so walk

    Stayed in February 2024

  • Reviewed: February 21, 2024

    9.0
    An ideal stopover - also a convenient position for access to London.
    • Leisure trip
    • Couple
    • Double Sweet Room by Ibis
    • Stayed 1 night
    • Submitted from a mobile device

    Limited menu - but we knew that there were a number of different restaurants close by. The breakfast was very good.

    Close proximity to the Excel Motorcycle Show.

    Stayed in February 2024

Showing 1 - 25

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