9 Western Gateway, Royal Victoria Dock, Newham, London, E16 1AB, United Kingdom
#509 of 1,004 hotels in London
Guests' ChoiceBased on 2928 hotel reviews
7.8Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
7.9
Staff
8.6
Value for money
7.6
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 28, 2024
Bowen
United KingdomIt does attract big groups and - location and ? - results in security
Trade Expo Excel - hence the booking and lets start with a negative / as dont usually stay at an Ibis ! Hence my complete and utter surprise at how could this hotel was - may i pariculary flag the staff ( cheerful and super helpful ) location excellent and breakfast superb - plus room a great deal better than expected. To sum up a complete no brainer and I plan to return / - if I am working / visiting Excel - CONGRATULATIONS
Stayed in March 2024
Reviewed: March 28, 2024
Trevor
United KingdomOne lift out of order, so lift wait times were longer than expected.
Perfect location for Excel centre. Lovely view of the River Thames. Restaurant prices very reasonable.
Stayed in March 2024
Reviewed: March 25, 2024
David
United KingdomLittle niggle of sink drain smelly Couldve done with some bleach 😄
Brilliant location when London transport doesn't have everything closed for the weekend Very friendly and helpful staff. Room had a great view over the Dock. Very clean and tidy room Breakfast was usual hotel english breakfast buffet. Very nice though
Stayed in March 2024
Reviewed: March 22, 2024
Di
United KingdomMy only small beef is that the tv dod not work. In the evening, there was nobody around to take a look at it - but did give us extra remotes in hope one would work. Unfortunately not. A gent called to our room the next day, but he could not get it working either Not a huge deal, but would have liked the news in the morning at least.
Everything, We didn't eat there. But slept well. The last holiday inn we stayed in was terrible. Grubby, noisey. This stay was a squillion times better.
Stayed in February 2024
Reviewed: March 22, 2024
Cristina
United KingdomNothing.
Breakfast. Friendly staff, comfortable beds, location perfect for ExCeL
Stayed in March 2024
Reviewed: March 20, 2024
Thebelgiantraveller
United States of AmericaThe season IPA gave me a head ache 🙂. Nothing else comes to mind.
Fast checkin. Fast elevators. Ideally situated near excel London. Good bar with friendly staff. Nice fresh English breakfast.
Stayed in March 2024
Reviewed: March 20, 2024
Tjarda
NetherlandsNot so clean shower/ bathroom
Very close ( 2 min walk) to the London Excell
Stayed in March 2024
Reviewed: March 19, 2024
Janine
United KingdomCouldn't open the window very much
Really comfortable beds Later checkout
Stayed in February 2024
Reviewed: March 18, 2024
Shashank
IndiaPrice was higher.
Location was good.
Stayed in March 2024
Reviewed: March 15, 2024
Andrew
United KingdomNothing all was good
Located in room 15. Spacious and everything you would need (tea/coffee making facilities, hairdryer) . Very quite considering you are near London City Airport. No problems at all with the room
Stayed in March 2024
Reviewed: March 9, 2024
Amanda
United KingdomMy room was a little cold. The heater was working but it wasn't quite powerful enough to heat the oom fully. It was the middle of Februray though.
Zenovia was on the desk when I arrived and she arranged for me to check-in early. She was so kind and polite throughout my stay and even helped me look for something I thought I'd lost. The room was very clean and the bed comfortable. There was an aircon/heater unit in the room that was working fine, and the TV had easy-to-follow instruction on how to connect your phone/tablet to it. The bathroom was exactly what I expected; not too big but with clean facilities and enough room to care for my medical appliance. Overall, a really nice hotel to stay at with lovely staff and comfortable rooms.
Stayed in February 2024
Reviewed: March 7, 2024
Faruk
Bosnia and HerzegovinaThe heating didn't work so we got the heaters but it took like 4 hours to get it warmer. The AC didn't work at all. It worked but only the make it room colder, not warmer. And it was not only in my room. Make it work guys. London is not in Carebean. It was very cold those days.
The hotel is very close to the Excel and that was the biggest bonus for us. Hotel is ok, rooms are ok, food is not bad at all. Staff is super
Stayed in February 2024
Reviewed: March 5, 2024
Kay
United KingdomStaff were amazing and couldn’t of been more helpful , especially Ayo who was serving in the bar .
Stayed in March 2024
Reviewed: March 5, 2024
Lorraine
United KingdomDead plants at entrance , breakfast a little chaotic , choice of food
Staff were very responsive and helpful
Stayed in March 2024
Reviewed: March 4, 2024
John
United KingdomMattress was a little firmer than at home but fine for 1 night. Seemed to be a lack of electrical sockets which meant we had to move the coffee machine. Would still recommend to others.
Fortunate to be accepted for an early check-in as we arrived earlier than expected and Stan on reception was friendly and very helpful. Nice room overlooking Victoria Dock. Perfectly adequate for our single night stay. Decent sized shower with good power.
Stayed in March 2024
Reviewed: March 1, 2024
Katie
United KingdomEverything was fine.
The room was clean and had everything i needed. It was also close to ExCeL where i was attending a trade show.
Stayed in February 2024
Reviewed: February 28, 2024
Petri
FinlandMy short one-night visit was good and I didn't have anything to complain or be unhappy about.
The location of the hotel was perfect since I was attending an event in Excel. That was also the main reason of booking this hotel. I was expecting small rooms and basic breakfast. However, I was pleasantly surprised about the room - it was regular size (not small like some other visitors had commented). Also the breakfast was better than I expected. There were enough choices and the quality was good. The breakfast room is rather small. I'd guess that it gets crowded during the busy hours.
Stayed in February 2024
Reviewed: February 27, 2024
Barry
United KingdomWe was meant to have a double bed but it was 2 singles chucked together. Quite uncomfortable
Location
Stayed in February 2024
Reviewed: February 23, 2024
Tony
United KingdomI would prefer a soft mattress.
All good except the bed
Stayed in February 2024
Reviewed: February 22, 2024
Poppy
United KingdomIt seems expensive for what it is, I guess we're paying for the location, but ultimately it's pretty pricey for a slightly impersonal large hotel. Mahoosive queue at the bar, and to check in. Also, we left something relatively valuable in the wardrobe (I know, I know) and struggled to get a contact for the actual hotel to let them know. Despite letting them know within two hours of leaving, we didn't hear back until we'd chased several times, a couple of days later. And we couldn't get back to the hotel to collect it, I feel like for what we paid, a hotel with better/more personal service would have let us have it collected by a courier?
Room was nice. The hotel was VERY well placed for the Excel. Literally a one minute walk away. Beds were comfy. Breakfast was pretty good too.
Stayed in December 2023
Reviewed: February 22, 2024
Mark
United KingdomNoisy a/c fan. Rattling even when off (not that bad just annoying)
Clean. Value.
Stayed in February 2024
Reviewed: February 22, 2024
Traycie
United KingdomThe room was very hot, the air con would not work below 25 degrees. I called maintenance and they said its because its set to winter. We had to open window and the noise was awful from the flight path, aeroplane after aeroplane so we had a choice of hot or noisy. Night time was better but police sirens and helicopters kept me awake.
Location was great as we were going to bike show at excel centre. Staff were friendly, professional and nice. Our room was comfy.
Stayed in February 2024
Reviewed: February 21, 2024
Ashley
United KingdomExtra pillows would have been a bonus as the single pillows provided for each bed weren't the thickest.
A lovely room with a great view of the marina area. The hotel is in a great location for public transport with the cable car station very close by and the underground only 15mins or so walk
Stayed in February 2024
Reviewed: February 21, 2024
Colin
United KingdomLimited menu - but we knew that there were a number of different restaurants close by. The breakfast was very good.
Close proximity to the Excel Motorcycle Show.
Stayed in February 2024
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