9 Western Gateway, Royal Victoria Dock, Newham, London, E16 1AB, United Kingdom
#511 of 1,010 hotels in London
Guests' ChoiceBased on 3006 hotel reviews
7.8Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
7.9
Staff
8.6
Value for money
7.6
Free WiFi
8.2
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End of dialog contentReviewed: 25 April 2024
Martin
United KingdomStains on sheets
Location
Stayed in April 2024
Reviewed: 25 April 2024
Jack
United KingdomStaff were great, very helpful, lovely location right next to the excel london
Stayed in April 2024
Reviewed: 25 April 2024
Andrea
United KingdomWe ordered some cocktails from the bar, they were horrific and nothing like a cocktail, it just tasted of syrup and was undrinkable! We did get a refund but it took a bit of persuasion of the staff to get them to agree to refund me
Our room was nice, and we could open the window a bit which was great. Clean and comfortable
Stayed in April 2024
Reviewed: 24 April 2024
Nazia
United KingdomThe price
Stayed in April 2024
Reviewed: 23 April 2024
Changsheng
Chinasmall room, high price
good location, solient
Stayed in April 2024
Reviewed: 22 April 2024
Jennifer
United KingdomThe view from our room, but I accept that we booked late, and at least there was plenty of natural light
Clean room, comfortable bed, good shower, good bath sheets. Convenient for Excel---as required
Stayed in April 2024
Reviewed: 22 April 2024
Naomi
United KingdomHad booked twin rooms but been given double rooms - these were changed after I spoke to the manager.
Once we got the correct rooms, they were clean, functional and comfortable.
Stayed in April 2024
Reviewed: 20 April 2024
Louise
United KingdomThe shower holder was loose I had to hold shower head for height
Funky design room comfy pillows staff very welcoming they stored my luggage for the day before I booked in
Stayed in April 2024
Reviewed: 20 April 2024
Dana
United KingdomRoom smaller than expected and bathroom even worse (cabin type). However the room decor was nice and modern. Weak wifi signal. The room was freezing cold as the AC did not blow hot air but we were offered a heater. Strong points: complimentary bathrobes and slippers, helpful reception staff, nice lobby for a drink/coffee, vicinity to DLR
Stayed in March 2024
Reviewed: 17 April 2024
Anthia
United KingdomThe location is great! Right next to ExCel! Very clean and the staff very friendly
Stayed in April 2024
Reviewed: 17 April 2024
Duane
United KingdomShared hotel covered car park was very small and is a first come first served. Recommend getting there early. Breakfast was sub standard and evening meal was below average. Eat elsewhere.
Excellent location for Excel.
Stayed in April 2024
Reviewed: 16 April 2024
Evangelia
GreeceMy door wouldn’t close automatically and I thought it did so one night I realised it was not completely closed.
Mattress, nespresso in the room, view, breakfast.
Stayed in April 2024
Reviewed: 15 April 2024
Rebecca
United KingdomThe lifts were small but everything else was okay no issues.
The room was adequate no frills but clean. You coukd hear the planes from the city airport but not all night. We were on the 8th floor so it was a quiet room
Stayed in April 2024
Reviewed: 15 April 2024
Richard
United KingdomNo gym facilities
Location Shower was excellent
Stayed in April 2024
Reviewed: 14 April 2024
Diana
United KingdomLocation
Stayed in April 2024
Reviewed: 14 April 2024
Matthew
United Kingdomclean
Stayed in April 2024
Reviewed: 13 April 2024
Jane
United KingdomIt was very noisy
Location
Stayed in March 2024
Reviewed: 11 April 2024
Edward
United KingdomBreakfast buffet is not totally a lot of choices but the food taste really nice. Room cleaning will be carried out everyday you stay as long as you allow them to do so, with every disposals inside the room would be refilled and the bed and bathroom will be tidied and cleaned just like you arrive in the first day.
Stayed in April 2024
Reviewed: 4 April 2024
Denise
United KingdomThe noise at 4 and 5 am made by other guests
Location was excellent
Stayed in March 2024
Reviewed: 3 April 2024
Marius
SwitzerlandNothing to say here.
Very close to LCY and Excel Center. DLR, Elisabeth and the Cloud Cable Car stops within walking distance. Staff was friendly and always helpful. The small bar downstairs was reasonably priced and perfect for having a drink before going to bed.
Stayed in March 2024
Reviewed: 1 April 2024
Sam
United KingdomSecurity guard - rude and aggressive
Location
Stayed in April 2024
Reviewed: 31 March 2024
Karen
United KingdomThe beds were a little too hard for our liking, but we still enjoyed our stay.
Friendly staff. Clean, simplistic, good amenities, great view from our room.
Stayed in March 2024
Reviewed: 30 March 2024
Yadanar
Thailandkindly staff.
Stayed in March 2024
Reviewed: 28 March 2024
Bowen
United KingdomIt does attract big groups and - location and ? - results in security
Trade Expo Excel - hence the booking and lets start with a negative / as dont usually stay at an Ibis ! Hence my complete and utter surprise at how could this hotel was - may i pariculary flag the staff ( cheerful and super helpful ) location excellent and breakfast superb - plus room a great deal better than expected. To sum up a complete no brainer and I plan to return / - if I am working / visiting Excel - CONGRATULATIONS
Stayed in March 2024
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