Not safe because behind I could see stacks of furnitures and matresses which can be fire hazard and the side door not close. Redundant when we were given cards to enter the building but side door is open wide

The apartment that I get was not like what it is in the website. Furniture quite old.

Stayed in September 2025

Could do with a tidy up, a small container of milk would have been nice, but was ok for a short stay

Location was good a few minutes walk to trains

Stayed in August 2025

Initially was given a room where the window glass was broken- once I spotted it they immediately changed the rooms, next one glass was sort of cracked but not pbeoken open- I believe ut is because the windows are old style wooden ones. AC installed but can not be turned on. Overall clean rooms but dust is seen in the radiators. There are lifts in the terraces rooms but you will have to take few steps extra to reach the actual floor room. Overall satisfied and very helpful and kind staff at the reception and even kept my parcels safe till I collected them in the evening.

Stayed in July 2025

No aircon.

Awesome location

Stayed in July 2025

The apartment definitely needed some work. The floors were in serious need of repair.

The location was ideal and the staff was super friendly.

Stayed in July 2025

Room not as advertised, so many different buildings away from reception,

Check in easy , easy to find , location perfect

Stayed in July 2025

No air con and a little dated, need some work to the decor

Good location and easy to check in and collect the keys

Stayed in July 2025

Aircon didn't work, although when we seen out for a fan one did arrive. We were in the basement and so there was a lot of noise from stairs and doors above.

Location excellent

Stayed in July 2025

No sir con but they brought a fan to room in request

Location

Stayed in July 2025

No air conditioner very hot few days we were in London. Quite small but adequate for our needs

Location amazing. Studio comfortable although bed small. Breakfast was great.

Stayed in July 2025

No aircon working, stained bed sheets, cockroach in bathroom

Kitchen and bathroom facilities and balcony. Fans provided for both rooms

Stayed in June 2025

Everything was to our expectations couldn’t fault it for the value of money

Breakfast wasn’t included with our stay was optional , how ever the location was excellent

Stayed in June 2025

Keys didn’t work so had to go back to the sister hotel to get ones that did, even then the lock on the door was dodgy and didn’t always open. The bathroom wasn’t that clean - mould along the bath. The shower temperature did not stay at a consistent heat, varying between scorching hot and freezing cold. This was worrying for when my daughter had to use it. The hotel says they are not allowed to use the air con, as ruled by the council. But there was no fan in our room and we had to request one from the sister hotel again. The room was very hot as it was an extremely hot weekend in London. We mentioned all of this to the front desk at the hotel when we left and they were apologetic. They said they would look into the cleanliness of the bathroom for future guests.

Comfy beds Location to Hyde Park Local area is great for restaurants and amenities Street is really pretty.

Stayed in June 2025

The manager from reception behind the desk, a brunette woman who speaks arabic doesnt know to treat right and with respect her guests. She doesnt deserve a place in hospitality services, working in an Aparthotel, and she doesnt serve nicely and politely her customers. She is not made for such a job, where she interacts with people.

Stayed in June 2025

They have no one to help or assist with the suitcases, doesn’t matter what illness or age you have, if it happens to have a room in the building 77/79 where is no lift, nobody out of courtesy is helping. I find it very rude. There is the head reception lady which is arabic, and first time i confronted situations as she wouldnt allow me to pick up my deliveries from amazon because she thought the name of my amazon account didnt match with the name from my reservation. Was quiet obvious they were mine since i showed them my orders on amazon and i was expecting them, but she didnt want to understand, so had to phone booking customer service to allow me get my deliveries as that was the only address , the reception address,not as she suggested me in a sarcastic way to give the address where i was staying, where would be no access to the front door, as only the guests have the key access to enter. I found it absurd to suggest such a thing as she wouldnt know the situation the way it is. Is a shame i dont know her name, but i will make sure next time, i will mention her name on my reviews since she is not serving professionally their guests the way supposed to be in hospitality services.

Stayed in June 2025

However, the ventilation wasn’t great, and there was no air conditioning, which made it a bit uncomfortable during warmer days.

We stayed in a small but lovely apartment on the top floor. It was bright and cozy, with windows that let in lots of light. The kitchen had everything we needed, which made our stay comfortable. Housekeeping 5-stars !!!Excellent cleaning thank you!!!Great little place for a few days in London!

Stayed in June 2025

Much better soundproofing needed for the lower ground floor studios. Studio 1A was incredibly noisy as a result of nearby staircases and guest noise from the floor above. Also, leaving discarded hotel items outside in the patio area was not pleasant - it looked like a refuse tip. Tea towels / plate racks still needed in the kitchen - there's nothing to dry plates on.

Very helpful reception staff at a nearby hotel. Superb location, very close to Bayswater tube, and various supermarkets and restaurants nearby. Studio was very clean and well arranged with a separate kitchen area.

Stayed in June 2025

The only downside was the basement room, which lacked natural light and fresh air, leading to high humidity, particularly in the bathroom.

Great stay with top-notch facilities and an excellent location.

Stayed in June 2025

Poor details finding reception Passport required to stay !?! Deposit required entering bank details Probably not stay again

Location

Stayed in June 2025

The floor had not been swept, it was gritty to walk on. I asked for the floor to be swept, but noone came. I asked for a hand broom and shovel, so I could sweep it myself, but was told they don't provide that. Such an item is normal so that guests can sweep up any spills. Facilities were the bare minimum. There was no bedside table, no hand towels, only one fork was provided. We asked for these, which were then provided, but these should be standard minimum. There is no soap&shampoo shelf in the shower, and no toilet roll holder. There are only two tumbler glasses, no wine glasses, only two dinner knives and spoons, and only one fork as mentioned, only two coathangars . It seems the owners have gone out of their way to spend as little as possible on facilities.

Stayed in June 2025

The kitchenware was not adequate, and some of the rooms were small for two guest accommodations.

The staff were courteous and the location great. We also had baggage storage due to the timing of the departure flight. Great place. Will consider if for any other visit where I require an apartment.

Stayed in April 2025

No plug for the bath. When asked for one was told that they would have to check if they provide a plug to use the bath. Didn’t hear anything back

Clean. Modern. Great location

Stayed in April 2025

Even though the building has a lift, there’s still some stairs to get to the room. I missed and actual oven, microwave is no good. The fridge has no freezer, also very important if you plan to cook or fancy an Ice cream. The deposit is not ideal for travellers, but it was disclosed previously.

Friendly staff and clear directions. The room is quite comfortable but can get very hot. Comfy bed and good shower.

Stayed in April 2025

The mattress protector was not clean and no pillow protector. Pillow was stained

Safe and easy access. Close to amenities and public transport

Stayed in April 2025