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Reviews of The Imperial Torquay 4 stars

Park Hill Road, Torquay, TQ1 2DG, United Kingdom

#20 of 45 hotels in Torquay

Guests' Choice

Review score

Based on 3667 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.3

  • Value for money

    7.2

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 28 March 2024

    7.0
    Satisfactory
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was very disorganised,waiting for buffet food all the time,chairs in bedroom where thread bare on the arms

    Clean and comfortable bed

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    We lucky to have good weather and made full use of our balcony and everything looks better when the sun is out!!
    • Leisure trip
    • Couple
    • Standard Sea Facing Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very tired, attitude of staff varies

    Location

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    A great weekend break in an excellent location.
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 1 night

    There really wasn't much not to like.

    Great sea view from the top floor room. Good atmosphere in the public areas and a pleasant garden. Easy access to the South West Coast Path.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Amazing views
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The mirrors were only cleaned half way up. Didn't look like they'd been cleaned properly for a while The grouting under the sink area needs replacing as it was falling out.

    Amazing views, fantastic breakfast.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    There with my family to celebrate my 60th and it was perfect
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Location location location

    Stayed in February 2024

  • Reviewed: 23 March 2024

    8.0
    Great location and brilliant staff
    • Leisure trip
    • Couple
    • Standard Sea Facing Double Room
    • Stayed 1 night
    • Submitted via mobile

    Whilst the room was huge with great amenities, the furniture and decor was a little tired but it really didn’t take away from our stay. If anything, it added to the charm.

    The sea view from the room was wonderful! And the staff were exceptional.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View
    • Stayed 2 nights

    The size of the bathroom. The staff in the bar were unfriendly and did not engage with conversations. We had dinner in the bar as we had a dog and the tables, apart from the glasses were not cleared. By the end of the evening the room looked a mess.

    View was stunning. Room was very spacious but the bathroom was claustrophobic. Breakfast was excellent. The dog friendly room was excellent

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    We really enjoy our night away . Staff are friendly and helpful. We will definitely be back .
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was on the small side.

    Friendly staff. Fantastic location and lovely views. My husband loved his birthday night and breakfast in bed.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe King Room with Sea View
    • Stayed 1 night

    Bathroom dirty ,hairs in bath,difficult to get hold of room service or reception

    The view was fantastic,ambience lovely,able tonrelax

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    Overall enjoyed our stay. Not sure if we would return to Torquay, town run down & major road works
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Closure of the swimming pool and steam room, a major disappointment for us, closed due to a maintenance issue. Separate saunas for male & female so couldn't use with my partner. Bar, restaurant and reception staff did not appear happy in their jobs!

    Great location, 10 Minute walk to Marina. Lovely bars & restaurant choices On arrival we were disappointed with our room. We had a dog with us so aware you are allocated a room to accommodate a dog but chewed furniture, thread bare and grubby carpet was not what we expected. We reported this to reception and we were given 2 other rooms to look at which were much better, chose room 25 Garden area, beautiful view!

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Lack of heating

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Bathroom a little dated

    Location

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Amazing
    • Leisure trip
    • Couple
    • Standard Sea Facing Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Magnificent view if you get the balcony, very clean, we had a big bathroom and the balcony was very large with chairs outside. The bed was very soft and comfortable. The front desk area, the stairs everything was stunning and very well kept.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    Beware parking is extra!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Parking charges, cleaning team coming in before we had checked out.

    Lovely views. Big room and comfortable bed and a nice bathroom.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Excellent hote
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Pool and jacuzzi weren't working. Hope this is resolved.

    Loved the Victorian grandeur of the communal areas that had been maintained. Loved the views. Lived the breakfast experience. Super staff and range. Good location for town and coast path. Room 426 superb.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Lovely and friendly staff. Great facilaties. Great breakfast. I would recommend this hotel.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower curtain it clung to me whilst I was having a shower. I was looking forward to a swim but there was no pool,steam room etc because of the burst pipe. Entering and exiting the car park - it was hard work. When I was exiting the barrier didn’t lift up so I had to press the button and wait for reception

    Great welcome. Room (408) was what I asked for ie quiet room. Great products in room, great facilitaties, lovely sea view. Great tea/coffee options with some lovely biscuits. Good tv. Lots of storage space.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    9.0
    Would definitely recommend and stay again.
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were very welcoming and friendly. The hotel is beautiful inside and the room was very clean, spacious and had everything you need.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Very run down in places but couldn’t fault our room

    Great room with sea view

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 6 nights

    Outside of hotel is badly in need of redecoration. Off putting for someone who does not know how nice the inside is.

    Lovely large bedroom with view over sea. comfortable bed. Large bar and lounge areas well decorated. Spacious common areas.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Hotel with a view
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Good location and vewis from room we had with a balcony first class

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Very nice, expensive
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Jacuzzi wasn't working again!

    Stayed in February 2024

  • Reviewed: 11 March 2024

    9.0
    Excellent breakfast, wide choice. Well run breakfast room. Dedicated Staff all very helpful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    We were upgraded following a small hot water problem in the booked room. Excellent wea views

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool area needs to be updated.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    9.0
    Wonderful short stay in Torquay, will definitely return
    • Leisure trip
    • Group
    • Deluxe Double Room with Sea View
    • Stayed 2 nights

    Weather was a little colder and windier than hoped, but to be expected in March

    Fantastic sea view across the bay from the room, restaurant and lounge Very comfortable and clean facilities across the hotel Excellent and friendly service Eclectic mix of decorative artwork, photographs and other objects of interest across the hotel

    Stayed in March 2024

Showing 1 – 25

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