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  5. Reviews of Hotel Indigo Liverpool, an IHG Hotel

Reviews of Hotel Indigo Liverpool, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10 Chapel St, Liverpool, L3 9AG, United Kingdom

#27 of 104 hotels in Liverpool

Guests' Choice

Review Score

Based on 4164 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Brilliant staff could not be more friendly and helpful excellent location

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double with Stocked Mini-bar
    • Stayed 1 night
    • Submitted from a mobile device

    The meal in the restaurant was really poor despite the.cost

    Room was clean and comfortable

    Stayed in March 2024

  • Reviewed: March 24, 2024

    10
    Lovely stay in a great city.
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Really comfy beds but hard pillows.

    Great location. Friendly staff.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Pillows and bed no too comfortable breakfast very bland.maro Pierre white restaurant had dinner past was also very bland disappointing. Though the waiter was fantastic

    Quirky design rooms nice staff fab, good location

    Stayed in March 2024

  • Reviewed: March 24, 2024

    10
    Mini break
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There wasn't anything I disliked

    The hotel was very clean. The staff were very friendly and helpful. There was plenty of choice for breakfast. The complimentary bottles of water and crisps etc were a nice added touch.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Great atmosphere, Friendly staff
    • Leisure trip
    • Solo traveler
    • Premium Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent Breakfast and great location

    Stayed in March 2024

  • Reviewed: March 19, 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Absolutely Everything. And the Staff were exceptional

    Stayed in March 2024

  • Reviewed: March 19, 2024

    10
    Great stay!
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing!

    Loved the friendliness of the staff! Attentive. Welcoming. Went over and above to make our stay the best! Good location. Quiet. Nice bar area.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    10
    Lovely hotel. Everything you need. Very clean and friendly staff.
    • Leisure trip
    • Travelers with friends
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely hotel

    Stayed in March 2024

  • Reviewed: March 18, 2024

    10
    Amazing service!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel Indigo always delivers the best service! Second time staying with them, and it was amazing! We look forward to our next visit!

    Stayed in March 2024

  • Reviewed: March 17, 2024

    10
    Great hotel with lovely staff in a good location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything was great

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Not a lot of room in the bathroom. Can't reach the loo roll. Too many chairs and no surface, except bed to open cases . Don't need wardrobes, just a case shelf with hanging rail above .The same at a lot of hotels. Nothing to do with the hotel, but the no 25 bus never came in the 4 days we stayed !

    Great staff at reception and restaurant. Loved the décor. Colourful room murals. Shower was good. Loved the makeup mirror.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Excellent stay in great hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Bed very comfy, great shower,, the breakfast was very good, staff very friendly. Above all the hotel was in a very convenient place, short walk to the river front and just round the corner from the underground and one stop from Liverpool lime street. A great stay

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Perfect for our night in the city
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Towels could have been a little fluffier (being v picky now!)

    Really friendly front of house staff. Very accommodating with looking after bags etc

    Stayed in March 2024

  • Reviewed: March 6, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The man on the front desk was fantastic, very welcoming and helpful. Breakfast was good. Everything was nicely furnished and clean.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    10
    Very nice hotel and great location
    • Couple
    • Double Room - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The floor was outdated but that did not bother me much but I would have liked to have toilet seat cover. When you flushed the toilet water from it went on to the floor

    Good spacious room. Very clean. Staff was helpful and breakfast was nice.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    10
    Has a perfect weekend would definitely recommend and would return
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    The staff were very professional and very helpful couldn’t do enough to help with any thing you might need. The breakfast was lovely and the food in the restaurant at night very nice

    Stayed in March 2024

  • Reviewed: March 2, 2024

    7.0
    Great location and staff. Don’t bother upgrading as waste of money.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not worth upgrade as mini bar a joke

    Clean and contemporary

    Stayed in February 2024

  • Reviewed: March 1, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    My main meal in the evening though tasty was extremely small and overpriced for what you got.

    Lovely quirky room. Friendly staff

    Stayed in February 2024

  • Reviewed: February 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fab hotel - really smart. Nice rooms and just a very well appointed hotel. Good range of breakfast options. Centrally located. Would definitely stay again.

    Stayed in December 2023

  • Reviewed: February 27, 2024

    10
    Brilliant hotel, ideal for main attractions
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    there was no negatives to report

    The room was beautifully decorated ,big, clean, beds are comfortable , biscuits were provided wow! the hotel was ideally located for all of the main attractions breakfast had lots of choice & very tasty staff were very attentive & knowledgeable

    Stayed in February 2024

  • Reviewed: February 25, 2024

    10
    Exceptional
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    I don't have any negatives

    Everything from the welcome, facilities, breakfast and departure.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    8.0
    Excellent stay. Staff always friendly and professional
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Air con on heat didn't blow heat. Poss check prior to room let. On reception they explained how it works. But was still didn't. Was offered another room with out hesitation

    Great 3rd stay . Central location. All staff you come across very polite good place to stay

    Stayed in February 2024

  • Reviewed: February 24, 2024

    10
    Enjoyable , friendly staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Good location , restaurant food is great , nice modern room

    Stayed in December 2023

Showing 1 - 25

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