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  5. Reviews of Miller & Carter Maidstone by Innkeeper's Collection

Reviews of Miller & Carter Maidstone by Innkeeper's Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Miller & Carter Maidstone, Maidstone, ME14 2RF, United Kingdom

#5 of 13 hotels in Maidstone

Guests' Choice

Review Score

Based on 1141 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 18, 2024

    8.0
    Reliably good
    • Business trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night

    Due to the hotels proximity to the round about, road noise is always a bit of a problem, but not enough to spoil your stay. On 2 occasions I have previously stayed in room 11, which I think is on the top floor. I recently stayed in room 4, which is on the first floor and because the building is old, the floor boards of the room above did creak rather a lot, but I guess this is to be expected. I'll specifically ask for a room on the top floor next time.

    The staff are always very welcoming and professional

    Stayed in April 2024

  • Reviewed: April 17, 2024

    8.0
    All good, minor niggle but will stay again
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Some noise from adjoining room (tap or toilet in early hours) Walk-in shower, sprays onto floor

    Room. Restaurant, Breakfast and Staff

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Comfortable, clean and would use again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    We only had one night and didnt see anything that could be improved, apart from the lighting as the room was quite dark.

    Room was clean and spacious. The shower was a good size and toiletries provided.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    9.0
    Great position and comfortable
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room wasn't the best with an outlook over the yard. There was space for a table, desk or chairs but nowhere to sit apart from the bed. The price for the light breakfast was ridiculous - worked out at >£10 for toast & coffee.

    The hotel position is great, the room was well laid out, quiet and the beds were comfortable. Having a M&C down stairs is very handy. Nice that you can open a window, air conditioning when it's too hot.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Expectations were higher. Noise through the night due to tarpaulin sheet cover temporary roof at back of kitchen moving about in the wind. Plus kitchen extraction system starting up at 6:30 which was very noisy.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Really friendly staff, clean and comfortable room. Amazing breakfast.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only one thing. We were in room 3, around midnight, there was an almighty noise coming from below. Kitchen? Dishwasher? Stopped after about an hour.

    Location, cost, size of the rooms, cleanliness, amazing value.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was an issue with the heating and the room was actually cold the 2nd and 3rd night I was there. However, staff was very helpful and provided a mobile radiator.

    The food

    Stayed in April 2024

  • Reviewed: April 3, 2024

    7.0
    Ok for a 1 night work trip
    • Business trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night

    It was expensive for what it was, facilities were basic would have expected a little more for the price

    Fairy basic hotel, had everything you needed. Staff very friendly Well located for what I needed work wise and good parking.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    7.0
    If I needed to stay in Maidstone I'd stay there again as it's reasonably priced for two people
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows are very thick and hard so not particularly comfortable. The letter on our table was tucked into a folder so we didn't know what time breakfast was and missed it. The hallway to the hotel is very outdated and the carpets are gross. Could do with a good steam clean. Shower needs descaling as parts of the larger head has no water coming out of it.

    The hotel is purely a room with a restaurant so don't expect 24 hour help as there won't be anyone there when the restaurant is closed. Location is great, no need for taxi into town as it's 2 mins walk. The rooms are a great size. Don't expect complete silence as you're by the main road so you'll hear cars, people etc but it's not a bother and you'll sleep through. Staff are very busy but helpful. Rooms are clean and they provide you with tea coffee shampoo conditioner etc Great location You pay for a room to stay and that's what you get

    Stayed in March 2024

  • Reviewed: March 29, 2024

    9.0
    Great place to stay and good walking route in to Maidstone.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great staff and lovely ´suite ´ of rooms. Wonderful breakfast too.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Very nice and did the job. We had business next day in Maidstone and had the good sleep we needed.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very convenient location. When the inn could not fulfil the twin bed room requested, they gave us two rooms for the price of one, which we found was very impressive. The staff were lovely and helpful.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    7.0
    Nice room and bathroom but cold due to radiators not working due to boiler trouble
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Radiators not working until morning. Door handle needed fixing as it rotated

    My wife had it and was nice

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Loved the quirky building. Nice big car park, Great sized rooms. Handy location. Friendly staff. Nice meal.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    1 night stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing we didn't like was the fact that the heating wasn't on in our bedroom for our stay. It wasn't too cold but it could've been warmer

    We liked the room and the shower was lovely. Big tv and comfy bed

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    The stay was lovely and the food both breakfast and dinner was beautiful
    • Leisure trip
    • Couple
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    The staff and service was absolutely beautiful breakfast was lovely and we had a lovely evening dining in the restaurant definitely worth the money paid for food. I don’t have any complaints we overall enjoyed the whole stay would definitely go again.

    Stayed in February 2024

  • Reviewed: March 11, 2024

    7.0
    I will definitely stay again when I am next attending our Maidstone office.
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    Restaurant was busy in the evening so no dinner until after 9:00. Couldn't charge to the room.

    Spacious room. Good breakdown served quickly because I was in a rush. Across the road from my office so very convenient. Great value for money and much better than the local Premiere Inn.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    7.0
    Disappointing for double the price of a Premier Inn
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Felt it focused on restaurant customers not residents. Tried to book a meal in advance but wasn’t possible. Couldn’t even get a bag of crisps having travelled all day.

    Proximity to family member

    Stayed in March 2024

  • Reviewed: March 9, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Being woken up at 6am by lorry unloading right under my window. Would prefer to be able to just select a few items individually for cooked breakfast.

    Convenient location. Rooms large and clean

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Nice location and comfortable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Overlooked rear and bin store. Timber glazed windows rotting

    Good location, nice rooms and comfortable

    Stayed in March 2024

  • Reviewed: March 1, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was a lovely size but very draughty and cold with windows rattling.

    Bed was very comfortable

    Stayed in February 2024

  • Reviewed: February 26, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hairs in the bed Food use to be better overpriced for what it is

    Close to town centre

    Stayed in February 2024

  • Reviewed: February 16, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed. Very uncomfortable.

    All was lovely.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    8.0
    Pleasant stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No bar area as such to sit and have drinks , large seating area if you want to eat

    Walking distance to town, clean, staff friendly. Restaurant convenient.

    Stayed in January 2024

Showing 1 - 25

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