Phoenix Way, Swansea, SA7 9EG, United Kingdom
#16 of 21 hotels in Swansea
Guests' ChoiceBased on 1938 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
7.8
Facilities
7.4
Staff
8.6
Value for money
7.3
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 24, 2024
Claire
United KingdomIn the morning I went to pull back the curtains and discovered severe black mould all around the window frame, I went and raised it with reception. They were very good and aimed to rectify the situation ASAP, we were offered another room but they found the offered room had a window leak, they cleaned our room window & a resolution was found. The windows need replacing mould and condensation, rooms could do with some TLC
The location was ideal enabling us to be able to venture out from the hotel easily to explore different areas! Staff friendly and always willing to help with anything! Food was great, our evening meal was delicious & nice to see a restaurant actually deliver proper hot food! Breakfast was tasty too and very enjoyable! Was brilliant that they also provide NHS discount to food & drinks!
Stayed in February 2024
Reviewed: March 9, 2024
Richards
United KingdomAll good
Breakfast was excellent. Helpful staff.
Stayed in February 2024
Reviewed: March 6, 2024
Jaylau90
United KingdomIf you want a peaceful sleep, I would avoid this hotel. You can literally hear every step, people walking upstairs and along the corridors. Sort out those squeaky floorboards. Not sure if the hotel is a 3 or 4 star, but I would say worthy of 3, no more. Cleanliness was okay, there were some stains on the carpet, finding out it was a dog friendly hotel once arrived, made the stain a whole lot worse as it could have easily been a stain from dog mess. We also seemed to have quite a few ladybirds in the room, even on the bed...but personally I didn't mind this. Once we put them outside, no more returned...so not sure what happened there. The bath!!! So half the water runs straight down the overflow and along the sides of the bath when attempting to run a bath...its like the tap is slightly bent on the inside part....definitely not water efficient or environment friendly. Lighting!! I don't know whose idea it was to have all lights controlled by one switch, but the lights above the bed are extremely annoying and in a bad place, ruins your eyes. Have to turn them off, and then there is no lamp or side light. Only one side of bed has a USB charging port. Lots of switches in the room that do nothing. Strange but large room.
Staff are extremely polite and helpful, I would give it a 10 if based on staff alone.
Stayed in March 2024
Reviewed: March 4, 2024
Jane
United KingdomA bit dates in places. Little things like the remote and the information sheet was not very clean. Are at the bar and found it was expensive for what you got. Bit noisy after 11pm from corridor and upstairs.
Good location. Good value for money. Room was a nice size and bed comfortable. Shower was hot and powerful.
Stayed in March 2024
Reviewed: March 3, 2024
Karon
United KingdomNothing really, rooms could do with abit of upgrading, a lick of paint, the sink in the bathroom has a large crack in it.
Nice big room, staff friendly, breakfast was hot and plenty of choice, clean
Stayed in March 2024
Reviewed: February 23, 2024
Belli
United KingdomThe room was clean and comfortable but was in need of renovation. Some of the staff were not very positively helpful.
The food was very good. Both dinner and breakfast.
Stayed in February 2024
Reviewed: February 19, 2024
Terry
United KingdomI had to go back and forth to the reception to activate my card as it wouldn’t open the door of my room, im waiting to have a double knee op and found it really hard to climb the stairs three times
Close to all shops
Stayed in February 2024
Reviewed: February 19, 2024
Lee
United KingdomThe hotel is a little worn and tired and in need of a refurb, especially on the upper floor.
Large comfortable bed, friendly staff
Stayed in February 2024
Reviewed: February 18, 2024
Robert
United KingdomFour light bulbs not working, cleaners missed a McDonald bag with left over food in the draw.
Nice hotel and staff been many times before
Stayed in February 2024
Reviewed: February 18, 2024
Terry
United KingdomToilet in room was a little dirty on back of door but overall very good
All good
Stayed in February 2024
Reviewed: February 8, 2024
Mariyam
United KingdomFor a Mercure.. it looked run down and some of the features definitely looked out dated. The floor boards in the corridor were creaky and with children running around, it wasn't the ideal scenario to fall asleep to.
The location was ideal for where we were visiting. The reception staff were lovely.
Stayed in January 2024
Reviewed: February 8, 2024
Michael
United KingdomRoom could have been cleaner and mattress could have been better quality
Problems with booking computer meant had a wait a bit to sort this out. Ffion on reception was excellent and very helpful. Other than overcooked rubbery fried eggs the Breakfast was excellent .
Stayed in February 2024
Reviewed: February 7, 2024
Jon
United KingdomIt was comfortable
How clean and tidy room was
Stayed in February 2024
Reviewed: February 7, 2024
Alison
United KingdomIt was very expensive. £8 for a sandwich which was no better than a shop bought one. The room was not very warm. Other hotel chains of equal standard were cheaper and included breakfast.
The staff were friendly and helpful
Stayed in February 2024
Reviewed: February 4, 2024
Laurence
United KingdomOutdated and in need of refurbishment
Ample parking
Stayed in February 2024
Reviewed: February 3, 2024
Linda
United KingdomGood room and excellent breakfast
Stayed in February 2024
Reviewed: January 28, 2024
Humerah
United KingdomI really liked the location of the place and the interior was amazing.
Stayed in January 2024
Reviewed: January 26, 2024
Chris
United KingdomWe did stay in December but there was a lot of noise coming form above and didn’t get much sleep we did complain
We have always come to this hotel and have always enjoyed it as we have a dog It’s the best place
Stayed in December 2023
Reviewed: January 19, 2024
Terry
United KingdomI had booked a table in the evening for myself and my partner. On turning up at the restaurant only to find menu was reduced drastically to jut pizzas and burgers which meant I had to find alternative restaurant outside of the hotel. We were both disappointed that when booked through reception we were not advised of this. Bad management
Hot breakfast was ok but fell short on the cold section lack of fruit and zero yoghurts
Stayed in December 2023
Reviewed: January 19, 2024
.michele
United KingdomBreakfast could have been a bit better Although good choices perhaps Breakfast being served would give the hotel an extra edge. Food and drink very expensive
Location was great and very friendly staff Very obliging and helpful.
Stayed in January 2024
Reviewed: January 12, 2024
Michael
United KingdomRoom was a long way from the restaurant. But it was quiet
Had a great nights sleep. Very dark in the room. Quiet.
Stayed in January 2024
Reviewed: January 11, 2024
Alex
United KingdomNice hotel and friendly staff
Stayed in October 2023
Reviewed: January 8, 2024
Ian
United KingdomRooms a little dated and don’t like shower over bath.
Easy access.Nice bar and restaurant area.Good parking .
Stayed in January 2024
Reviewed: January 2, 2024
Kevin
United KingdomTv was hit and miss getting signal. At 2am it was like they had unplugged the antenna no channels getting signal, partner has sleep disorder so tv is always on
Comfort of bed
Stayed in January 2024
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