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  5. Reviews of Mercure Swansea Hotel

Reviews of Mercure Swansea Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Phoenix Way, Swansea, SA7 9EG, United Kingdom

#16 of 21 hotels in Swansea

Guests' Choice

Review Score

Based on 1938 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    7.8

  • Facilities

    7.4

  • Staff

    8.6

  • Value for money

    7.3

  • Free WiFi

    7.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 24, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    In the morning I went to pull back the curtains and discovered severe black mould all around the window frame, I went and raised it with reception. They were very good and aimed to rectify the situation ASAP, we were offered another room but they found the offered room had a window leak, they cleaned our room window & a resolution was found. The windows need replacing mould and condensation, rooms could do with some TLC

    The location was ideal enabling us to be able to venture out from the hotel easily to explore different areas! Staff friendly and always willing to help with anything! Food was great, our evening meal was delicious & nice to see a restaurant actually deliver proper hot food! Breakfast was tasty too and very enjoyable! Was brilliant that they also provide NHS discount to food & drinks!

    Stayed in February 2024

  • Reviewed: March 9, 2024

    8.0
    Will certainly book again. Thank you
    • Leisure trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    Breakfast was excellent. Helpful staff.

    Stayed in February 2024

  • Reviewed: March 6, 2024

    7.0
    Okay overall, noise levels can be annoying!
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    If you want a peaceful sleep, I would avoid this hotel. You can literally hear every step, people walking upstairs and along the corridors. Sort out those squeaky floorboards. Not sure if the hotel is a 3 or 4 star, but I would say worthy of 3, no more. Cleanliness was okay, there were some stains on the carpet, finding out it was a dog friendly hotel once arrived, made the stain a whole lot worse as it could have easily been a stain from dog mess. We also seemed to have quite a few ladybirds in the room, even on the bed...but personally I didn't mind this. Once we put them outside, no more returned...so not sure what happened there. The bath!!! So half the water runs straight down the overflow and along the sides of the bath when attempting to run a bath...its like the tap is slightly bent on the inside part....definitely not water efficient or environment friendly. Lighting!! I don't know whose idea it was to have all lights controlled by one switch, but the lights above the bed are extremely annoying and in a bad place, ruins your eyes. Have to turn them off, and then there is no lamp or side light. Only one side of bed has a USB charging port. Lots of switches in the room that do nothing. Strange but large room.

    Staff are extremely polite and helpful, I would give it a 10 if based on staff alone.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Good value accommdation for a short stay. Would not eat at the accomm due to price and quality.
    • Business trip
    • Couple
    • Classic Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit dates in places. Little things like the remote and the information sheet was not very clean. Are at the bar and found it was expensive for what you got. Bit noisy after 11pm from corridor and upstairs.

    Good location. Good value for money. Room was a nice size and bed comfortable. Shower was hot and powerful.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing really, rooms could do with abit of upgrading, a lick of paint, the sink in the bathroom has a large crack in it.

    Nice big room, staff friendly, breakfast was hot and plenty of choice, clean

    Stayed in March 2024

  • Reviewed: February 23, 2024

    8.0
    It was a pleasant stay though some aspects were disappointing.
    • Leisure trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was clean and comfortable but was in need of renovation. Some of the staff were not very positively helpful.

    The food was very good. Both dinner and breakfast.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    6.0
    Comfortable and nice
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I had to go back and forth to the reception to activate my card as it wouldn’t open the door of my room, im waiting to have a double knee op and found it really hard to climb the stairs three times

    Close to all shops

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    Tired, but comfortable hotel.
    • Business trip
    • Solo traveler
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is a little worn and tired and in need of a refurb, especially on the upper floor.

    Large comfortable bed, friendly staff

    Stayed in February 2024

  • Reviewed: February 18, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Four light bulbs not working, cleaners missed a McDonald bag with left over food in the draw.

    Nice hotel and staff been many times before

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet in room was a little dirty on back of door but overall very good

    All good

    Stayed in February 2024

  • Reviewed: February 8, 2024

    6.0
    Pleasant stay
    • Leisure trip
    • Family with young children
    • Classic Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    For a Mercure.. it looked run down and some of the features definitely looked out dated. The floor boards in the corridor were creaky and with children running around, it wasn't the ideal scenario to fall asleep to.

    The location was ideal for where we were visiting. The reception staff were lovely.

    Stayed in January 2024

  • Reviewed: February 8, 2024

    8.0
    Fine
    • Leisure trip
    • Couple
    • Classic Family Room
    • Stayed 1 night

    Room could have been cleaner and mattress could have been better quality

    Problems with booking computer meant had a wait a bit to sort this out. Ffion on reception was excellent and very helpful. Other than overcooked rubbery fried eggs the Breakfast was excellent .

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was comfortable

    How clean and tidy room was

    Stayed in February 2024

  • Reviewed: February 7, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was very expensive. £8 for a sandwich which was no better than a shop bought one. The room was not very warm. Other hotel chains of equal standard were cheaper and included breakfast.

    The staff were friendly and helpful

    Stayed in February 2024

  • Reviewed: February 4, 2024

    7.0
    Friendly staff. Very roomy. Just felt in need of a good spring clean and/or refurbishment. Would only recommend on a
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated and in need of refurbishment

    Ample parking

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good room and excellent breakfast

    Stayed in February 2024

  • Reviewed: January 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I really liked the location of the place and the interior was amazing.

    Stayed in January 2024

  • Reviewed: January 26, 2024

    8.0
    Are stay was good apart form the noise from the room above
    • Leisure trip
    • Family with young children
    • Classic Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    We did stay in December but there was a lot of noise coming form above and didn’t get much sleep we did complain

    We have always come to this hotel and have always enjoyed it as we have a dog It’s the best place

    Stayed in December 2023

  • Reviewed: January 19, 2024

    7.0
    Room was adequate but very disappointed with restaurant with reduced menu for evening and breakfast
    • Leisure trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I had booked a table in the evening for myself and my partner. On turning up at the restaurant only to find menu was reduced drastically to jut pizzas and burgers which meant I had to find alternative restaurant outside of the hotel. We were both disappointed that when booked through reception we were not advised of this. Bad management

    Hot breakfast was ok but fell short on the cold section lack of fruit and zero yoghurts

    Stayed in December 2023

  • Reviewed: January 19, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could have been a bit better Although good choices perhaps Breakfast being served would give the hotel an extra edge. Food and drink very expensive

    Location was great and very friendly staff Very obliging and helpful.

    Stayed in January 2024

  • Reviewed: January 12, 2024

    8.0
    Good location
    • Business trip
    • Solo traveler
    • Classic Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was a long way from the restaurant. But it was quiet

    Had a great nights sleep. Very dark in the room. Quiet.

    Stayed in January 2024

  • Reviewed: January 11, 2024

    8.0
    Clean and comfortable hotel
    • Business trip
    • Group
    • Classic Family Room
    • Stayed 2 nights

    Nice hotel and friendly staff

    Stayed in October 2023

  • Reviewed: January 8, 2024

    8.0
    Enjoyable stay in hotel which was well situated for us.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms a little dated and don’t like shower over bath.

    Easy access.Nice bar and restaurant area.Good parking .

    Stayed in January 2024

  • Reviewed: January 2, 2024

    7.0
    Ok place to sleep
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tv was hit and miss getting signal. At 2am it was like they had unplugged the antenna no channels getting signal, partner has sleep disorder so tv is always on

    Comfort of bed

    Stayed in January 2024

Showing 1 - 25

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