Everything

Stayed in April 2024

Breakfast wasn’t great, lukewarm and not a great choice. Bedroom was a bit tired, decor was worn and we had cobwebs in the corner of the room.

Staff were fantastic, evening meal was good - special mention from my wife for the belly pork!! And the bed was amazingly comfortable.

Stayed in April 2024

The decor was a little tired, the wooden furniture was very worn and the shower didn't work, no hot water, yet the water to the taps was steaming hot. The place just needs some basic TLC.

Perfectly located, 3 miles out of York. Just down the road from the main park and ride which we used. Really easy and good value to get into the town centre with no hassle. The room we had was huge, well laid out with a very large TV. The superking bed was very comfortable. We didn't have an evening meal, ate in town, but the breakfast was excellent with plenty of choice. Staff were very good, efficient and polite.

Stayed in April 2024

Unfortunately we were woken at 4am by other guests. Bathroom could do with upgrading. There was crayon on the wall and damp on the ceiling were a leak had been.

Breakfast was lovely, room was nice.

Stayed in April 2024

There was some stains on the bathroom floor I asked to clean up when out, but stains were still there. There was also some damp stains down the wall whic was a bit concerning, but it didn’t affect our stay. Food and staff were very good and polite and welcoming.

Food, friendly bar staff, large room .

Stayed in April 2024

Room was extremely hot 🔥..no.problem.we turned off the radiator .. Had to wait a wee while for food .. as it seemed a bit short staffed the barman and reception were kept very busy .. No real.issues apart from on checking room price next day it was £30 cheaper ..but we went last minute ..

Staff were extremely friendly and welcoming ..havingbourvwee dog was no problem also only twin room available online reception got us a double with no problem . The room was warm, clean, and comfortable . Food was good and reasonable price .Breakfast was good and plenty choice . We got the local.bus into.town 3.5 miles there are plenty..we walked half mile to.the Park and ride go under the underpass !! and we're sold the all day any bus ticket which allowed you to ride all.over the city ( we didnt) for £5.50 return for both of us .

Stayed in April 2024

Softer bed and pillows

Clean, quite property, perf3ct for a night stay

Stayed in April 2024

More organisation, more bar staff.

Four of us checked in which wasn't too well organised.It took some time sorting out.Prior to our arrival I had requested a lift accessible room and 3 pillows each on our bed.I received an email stating my request would be honoured in time for our arrival to the hotel,however,none of these things were carried out. THANK YOU USH! I think you need to assess your reply to my request.We were shown to our rooms in the old part of the hotel,upstairs with no lift access,not good for both me and my brother in law who have breathing issues,we were given another room on the ground floor.Their room was ok,ours had a broken toilet seat. So,back down to reception it was,my husband and I were allocated another room on the first floor which was accessed by a lift,it was the last but one room which was the furthest room away from the lift!A little tip to those with mobility issues..request a lift accessible room…whether you would get one though is another thing! We were given a voucher for a free drink in the bar, it was a nice gesture from Aman the duty manager but we were very limited as to what we could have. My husband ordered a becks blue which wasn’t one of the drinks on the list! We asked about a table for our evening meal only to be told we couldn’t book a table in the restaurant until after 8pm as there was a large party of 27 already booked in,but meals were also served in the bar area.We all ordered our meals at the same time.Two meals came out together followed by the other two which came out 45 minutes later,so not the meal we had planned on eating “together!”On check out when we asked for our bills,we noticed that a service charge had been added to our bill,isn’t a service charge supposed to be given for good service?Breakfast on our first morning was perfect in every way, however on the second and final morning everything was wrong.No plates,empty yogurt bowl,very low amounts of hot food,no baked goods,no bread,no butter!

Stayed in April 2024

The room was acceptable and clean but rather tired. It was clearly past the date for a full refresh. The breakfast was good but the staff were clearly struggling with the numbers and it took a while for things to appear.

Stayed in April 2024

Not enough tea/coffee/milk in the room. Furniture in room needs upgrading it was very uncomfortable, padding sunken down

Great location, good selection of breakfast, room very clean and staff friendly

Stayed in April 2024

A bit chilly in the bar, where we ate.

Great reception. Found us a room in the area with a lift to spare us the stairs

Stayed in April 2024

Occasional signs of small areas of redecoration required

The room was comfortable especially as an accessible room was found to assist my wife at relatively short notice.

Stayed in April 2024

Damaged bathroom door frame and cracked and broken side of bath in the en-suite Cool temperature in bar area at times

Location, surroundings and staff. Comfortable rooms and nice decor. Friendly and dog-friendly atmosphere

Stayed in April 2024

The hole in the ceiling outside our bedroom. Having to ask for a plug, although this was sorted.

The staff. The surroundings. The proximity to York. Quiet room. Nice big bed.

Stayed in April 2024

Accommodation was a bit cold despite heating on. The shower was hard to turn on and off, which caused a minor flood to bathroom. The room was tired looking and dated. Hotel could definitely do with modernisation of rooms.

Amazing staff. Quiet accommodation. Clean. Lovely breakfast with hot n cold buffet. Park n Ride to town was 5 minutes away and cheap for the day. All tourist attractions are central in one place.

Stayed in April 2024

pity there was no light breakfast offeredl.....eg just coffee and croissants at less than £12

it was all good

Stayed in March 2024

We had a cold shower on the Saturday. This was apparently due to the fact the hotel had 80 guests all using the water at the same time. It is on the ‘maintenance list’, but to be honest I doubt much can be done about it if the current system is incapable of supplying hot water now. That would entail a massive project and cost to get additional water heaters installed. Maybe they should invest in solar panels to help heat the water. The manager on reception was very attentive to this issue which is refreshing. The only other issue we had was the volume on the tv. We decided to watch a pre recorded film which are always low in sound. The tv didn’t go up beyond 30 (maximum was 100), so we couldn’t hear the film very well. It when the adverts came on, we were turning the volume down as it was then too loud.

Breakfast options were plentiful. They will even make you porridge if you ask. It was nice to be treated like a paying guest by the staff. Even the youngsters had their wits about them and were very pleasant and accommodating. The room was a nice size and the bed was very comfortable.

Stayed in March 2024

Our room was nice and clean, we felt relaxed in the hotel. The lounge looked nice with the lights.

Stayed in March 2024

I booked knowing that we both need a lift if our room was on the upper floors. Unfortunately our room was on the 4th floor with no lift. 2 lovely male staff helped us with our cases but we still needed to walk up and down all the stairs with our bags and backpacks. Did not make the climb pleasant at all for our knees.

The location, how beautiful it is

Stayed in April 2024

The hotel bar is too expensive and they took the pool table out.

The hotel is close to shops and town. The hotel is clean and welcoming.

Stayed in March 2024

Check in no lifts

The room staff. Breakfast

Stayed in April 2024

The plug on the bath didn’t fit so you couldn’t fill the bath

Breakfast was lovely

Stayed in March 2024

Very clean although the rooms are looking a little bit tired.

Stayed in March 2024

Very friendly staff

Stayed in March 2024