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Reviews of Jumeirah Carlton Tower 5 stars

Cadogan Place, Kensington and Chelsea, London, SW1X 9PY, United Kingdom

#262 of 977 hotels in London

Guests' Choice

Review score

Based on 360 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.7

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    7.7

  • Free WiFi

    8.8

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Showing 1 - 75

  • Reviewed: 5 June 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Rib Room shut Sunday evening

    Everything - always made very welcome here. Great location. Amazing food, drinks and service. Very comfy beds and bedding.

    Stayed in June 2018

  • Reviewed: 2 June 2018

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The room we had overlooked the beautiful gardens. The staff were fantastic - very helpful. The location of the hotel is perfect for both Sloane Square area & Hyde Park too. I would definitely recommend this hotel.

    Stayed in June 2018

  • Reviewed: 23 May 2018

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    The only downside I had was that I planned to use the sauna and steam room but was told once we got there that they were being refurbished.

    The staff were very friendly and attentive. It was my friend's birthday and they gave her a complimentary box of chocolates and cake. The room was really spacious and view of the gardens were beautiful.

    Stayed in May 2018

  • Reviewed: 19 May 2018

    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    The service in the hotel was very poor when you call for a room service or house keeping you had to call couple of times to follow up to get it . The room was wore out and old needed refurbishment Would not recommend to any one is not value for money

    Stayed in May 2018

  • Reviewed: 18 March 2018

    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Minor point but be prepared for supercars revving their engines very early and very late on Sloane street

    Doormen are great characters really friendly and work really hard. Breakfast room is run with purpose and achieves greatness by being efficient clam and friendly

    Stayed in March 2018

  • Reviewed: 15 March 2018

    • Business trip
    • Group
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Super 5 star hotel set in the best location ! Rib room absolutely superb the staff from housekeeping front of house and restaurants on a level you very rarely get in London ⭐️⭐️⭐️⭐️⭐️

    Stayed in March 2018

  • Reviewed: 10 March 2018

    • Leisure trip
    • Couple
    • Superior Garden View Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms a bit old.

    The rooms are a bit old but staff were really great! Locations is fanatic everything is near by. Thanks for the upgrade, the second room was much better that the first one and thanks for the cake

    Stayed in March 2018

  • Reviewed: 26 February 2018

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Decor very old. Terrible shower with not much bathroom amenities. Horrible view. Corridor had an awful smell. Only 1 toilet in the club room restaurant which was shared by male n female n it was blocked n dirty

    Bedsheets quality was nice

    Stayed in February 2018

  • Reviewed: 30 January 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    the beds were not comfortable . Anybody could take the lift and go up to any floor without using the key to operate the lift which could be dangerous.

    the location and the staff

    Stayed in January 2018

  • Reviewed: 27 November 2017

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    I tried to book a restaurant through the concierge, but they didn’t tell me that it’s not available except few minutes before the time i asked for so it was too late to reserve in another restaurant

    Stayed in November 2017

  • Reviewed: 23 October 2017

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast staff were not entirely up to par having to remind them a few times and they seem confused with what was for who. But overall a nice experience.

    Stayed in October 2017

  • Reviewed: 21 October 2017

    • Business trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    The bar has changed. Not the same atmosphere at all. Terrible lighting.

    Very good hotel. Comfortable quiet room. Hadn’t stayed here for a few years but glad to say standards are as high as ever.

    Stayed in October 2017

  • Reviewed: 12 July 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    The closeness to Harrod's

    All the staff are professionals that know that their job description # 1 is to make your stay an unforgettable experience and they succeed with honors . I have been staying at the Carlton since 1974 and will do so to my last visit.

    Stayed in June 2017

  • Reviewed: 20 June 2017

    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Spa therapist a bit rude. Didn't wax well and gave her a large tip only to notice afterwards it wasn't done properly .

    Very nice service: room service, room cleaners friendly. Lovely room interiors. High class hotel

    Stayed in June 2017

  • Reviewed: 19 June 2017

    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    The most amazing hotel I've ever stayed in. Very beautiful. Very friendly staff. Amazing spa, amazing swimming pool. Wonderful gym. There are not enough stars to rate this hotel. It's a 10 star hotel. On the first night got upgraded to the £2000 executive suite for free having only paid only £299 for a superior room on discount. I love this hotel. Definitely gonna come back and bring more people with me next time. Love it. Most amazing experience ever

    Everything

    Stayed in June 2017

  • Reviewed: 28 May 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    This is the best luxury hotel in London, the staff are peerless and always attentive and professional. Excellent rooms and top bedding make this a must stay option

    Stayed in May 2017

  • Reviewed: 26 May 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    bathroom is design in a wrong way, also the sink/ wash basin water tab is placed in a way that when ever i wash my hands my hands touch the basin again and get dirty so at last I have to use tub to wash my hands

    It was all ok but the bathroom

    Stayed in May 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 7 nights
    • Submitted via mobile

    No nice view. The breakfast restaurant was small with no view ( but the food selection was nice and tasty and the staff was great and friendly ). The room decoration was almost standard.

    The staff were quick to respond to any of our request. The room was comfortable and they every day cleaning was ok. The location of the hotel is great، quite and safe.

    Stayed in March 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 6 nights
    • Submitted via mobile

    Wasn't as close to the underground station as it was advertised and not too many restaurants and cafes near it...had to walk quite away or take taxi to get to most places. Also room service menu could be improved with more options

    Hotel is very nice and clean as usual jumeirah hotels and close to harrods and near the Hyde park

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Spa is very bad, no room for relax. 2 place only near staff room( every 2 min somebody going to there) . No privacy.Sauna is very small.

    Food in 9 th floor is very healthy( nice).

    Stayed in April 2017

  • Reviewed: 5 March 2017

    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 7 nights
    • Submitted via mobile

    The food was not fresh and heated up and the water in the pool and jacuzzi was very dirty.

    The food was heated up and not fresh so much not worth the money and ever far for being of a 5 star hotel or a jumairah standards!!!!

    Stayed in March 2017

  • Reviewed: 6 February 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast on our last was unfortunately a disaster. Cold toast dumped on a plate, no butter, my wife's meal came out first and was suppose to have duck egg but was chicken, my meal had been forgotten and by the time it came out my wife had finished. Although it came out late it was well cooked and well presented. It was an unfortunate finish to what otherwise had been a great not good great experience in the restaurant on the previous days.

    The service was excellent, staff were friendly and amenable even though they were very very busy.

    Stayed in February 2017

  • Reviewed: 3 January 2017

    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 4 nights

    it was a bit of disappointment!! we booked a junior suit and it was small and had smell. the furniture is very old , i was surprised that Jumeira had this kind of facility. there was not even a welcome fruit platter as you might find in other hotels. for the amount of money we paid it was not worth it.

    only the location

    Stayed in January 2017

  • Reviewed: 26 November 2016

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 7 nights
    • Submitted via mobile

    Staff at reception made wrong transaction, done another one to correct things, took all my balance from credit card and ruined my shoppings plans. Neighbors were so noisy, felt like the room has no insulation system.

    Cleanliness

    Stayed in November 2016

  • Reviewed: 24 November 2016

    • Leisure trip
    • Solo traveller
    • Deluxe Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    The valu

    Location 5 mnts walk to Harrodes, 10 mnts walk to Sloane squire. welcoming staff. Big Room with wanderfull Balacony. Bed comfortable. Amazing hotel from doir to door.

    Stayed in November 2016

  • Reviewed: 21 November 2016

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Tiny room, we stayed in #340... tiny bathroom.. we had an early flight on sunday am and bfast area was only opening at 8am..?!? Or at least thats what the consierge said... @ almost 400 ponds a night... will never stay there...

    Location, bed,

    Stayed in November 2016

  • Reviewed: 15 November 2016

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    Noise of staff including housekeeping outside our room (slamming doors from 6am, knocking loudly on neighboring doors from 9am).

    Fantastic location, very attentive staff. Great shower.

    Stayed in November 2016

  • Reviewed: 13 November 2016

    • Leisure trip
    • Solo traveller
    • Deluxe Balcony Room
    • Stayed 4 nights
    • Submitted via mobile

    Very noisy rooms Dirty. Smelly towels and I asked them to change it n they didn't. Then I called again n they did. But still they had a bad smell. The room was very noisy u can hear every door that open n close. N everyone outside. Really bad experience n I don't recommend it at alll. Hated the stay. I tryed to be out most of the time and use the room as minimal as possible. The worst experience ever

    Location

    Stayed in November 2016

  • Reviewed: 6 November 2016

    • Business trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Phoning front desk for luggage help was 15 mins to get an answer. Housekeeping banging on the door at 08.30 after heavy night before I could have done without.

    Breakfast lady was so lovely as we're all restaurant staff. Superb location and good facilities etc

    Stayed in November 2016

  • Reviewed: 19 September 2016

    • Couple
    • Superior Room
    • Stayed 5 nights
    • Submitted via mobile

    Very Noisy and staff don't listen to complaints , very small room compared to money value, expensive, far from Oxford and main shopping areas.

    View to the garden, clean, and walking distance of 5-10 minutes from nice places and shopping. Housekeeping is great, great conceirge very helpful team

    Stayed in September 2016

  • Reviewed: 22 June 2018

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Everything is very butifull in this hotel the location, the staff , the swimming pool..etc.

    Stayed in June 2018

  • Reviewed: 16 June 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    leaving

    The whole hotel was very high standard it was all about luxury.

    Stayed in June 2018

  • Reviewed: 14 June 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was amazing and the staff incredibly friendly

    Stayed in June 2018

  • Reviewed: 13 June 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    Excellent service and a turndown service we didn't expect. Attention to detail phenomenal!

    Stayed in June 2018

  • Reviewed: 7 June 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and staff

    Excellent,

    Stayed in June 2018

  • Reviewed: 2 June 2018

    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Power sockets don't work in some places. Need to fix. One lift don't work.

    Location

    Stayed in June 2018

  • Reviewed: 2 June 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable bed with good quality sheets. Complimentary upgrade to garden room!

    Stayed in May 2018

  • Reviewed: 29 May 2018

    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Great hotel in an amazing location with great facilities and very clean rooms and bathrooms

    Stayed in May 2018

  • Reviewed: 23 May 2018

    • Leisure trip
    • Couple
    • Superior Garden View Room
    • Stayed 1 night
    • Submitted via mobile

    Fantastic staff and great location - thank you for your welcome and hospitality

    Stayed in May 2018

  • Reviewed: 23 May 2018

    • Business trip
    • Group
    • Superior Garden View Room
    • Stayed 3 nights

    The hotel is clean, very well located, great pool and gym.

    Stayed in May 2018

  • Reviewed: 18 May 2018

    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    Everything perfect

    Stayed in May 2018

  • Reviewed: 17 May 2018

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 2 nights

    -

    the service

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 6 nights
    • Submitted via mobile

    Bathroom small, no shower only bathtub. And no bedi for after using the bathroom cleaning.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Business trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    U

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • People with friends
    • Deluxe Balcony Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Location and good service

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Solo traveller
    • Superior Garden View Room
    • Stayed 1 night
    • Submitted via mobile

    Man made douvet was too hot. Would have been lovely to have a top sheet.

    The staff

    Stayed in May 2018

  • Reviewed: 26 April 2018

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Friendly, modern clean.

    Stayed in April 2018

  • Reviewed: 25 April 2018

    • Leisure trip
    • People with friends
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    There was a thumping music base beat noise until 1am which we could hear in our room??

    Pretty much everything

    Stayed in April 2018

  • Reviewed: 24 April 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Friendly staff good location nothing to much trouble would recommend this hotel

    Stayed in April 2018

  • Reviewed: 16 April 2018

    • Leisure trip
    • Couple
    • Deluxe Balcony Room
    • Stayed 2 nights

    Our usual home in London which always lives up to expectations

    Stayed in April 2018

  • Reviewed: 15 April 2018

    • Leisure trip
    • Solo traveller
    • Superior Garden View Room
    • Stayed 2 nights

    Miss the TV in the sauna which has been removed and the sauna is noticeably smaller.

    Excellent gym

    Stayed in March 2018

  • Reviewed: 30 March 2018

    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Food at the Rib Room

    Friendly staff, well appointed and clean rooms, great bed and quiet environment. Good amenities and great central location.

    Stayed in March 2018

  • Reviewed: 28 March 2018

    • Business trip
    • Couple
    • Superior Garden View Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are very comfy!

    Stayed in March 2018

  • Reviewed: 25 March 2018

    • Leisure trip
    • Couple
    • Superior Garden View Room
    • Stayed 8 nights
    • Submitted via mobile

    pillows were too big and stiff to sleep on

    All staff members were amazing

    Stayed in March 2018

  • Reviewed: 21 March 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 7 nights
    • Submitted via mobile

    There was a mixup between the hot and cold water. Make it difficult to take shower

    Location,staff, environment, and room service and lobby foods

    Stayed in March 2018

  • Reviewed: 19 March 2018

    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Service breakfast and quality

    Stayed in March 2018

  • Reviewed: 7 March 2018

    • Leisure trip
    • Solo traveller
    • Superior Garden View Room
    • Stayed 5 nights
    • Submitted via mobile

    Everything

    Stayed in February 2018

  • Reviewed: 3 March 2018

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Non

    Staff Clean Location 24 hours room service

    Stayed in March 2018

  • Reviewed: 3 March 2018

    • Business trip
    • Solo traveller
    • Superior Garden View Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent Service

    Stayed in March 2018

  • Reviewed: 23 February 2018

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    The sauna and steam need to be open till midnight

    Stayed in February 2018

  • Reviewed: 28 January 2018

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 6 nights

    It was nice View.Beautiful

    Stayed in January 2018

  • Reviewed: 27 January 2018

    • Group
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    View from the suite.

    I like the location, staff and privacy.

    Stayed in January 2018

  • Reviewed: 13 January 2018

    • Leisure trip
    • Couple
    • Superior Garden View Room
    • Stayed 2 nights
    • Submitted via mobile

    The pillows were too hard

    The bed

    Stayed in January 2018

  • Reviewed: 13 January 2018

    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 3 nights

    Please make a homemade chillie sauce

    Great scrambled eggs

    Stayed in January 2018

  • Reviewed: 31 December 2017

    • Business trip
    • Solo traveller
    • Deluxe Balcony Room
    • Stayed 4 nights

    Breakfast

    Location

    Stayed in December 2017

  • Reviewed: 25 December 2017

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Best best location and great staff, super combination

    Stayed in December 2017

  • Reviewed: 23 December 2017

    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location was excellent

    Stayed in December 2017

  • Reviewed: 22 December 2017

    • Leisure trip
    • Couple
    • Superior Garden View Room
    • Stayed 6 nights
    • Submitted via mobile

    Need to renew

    Afternoon tea

    Stayed in December 2017

  • Reviewed: 17 December 2017

    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    Friendly staff in great location and excellent food.

    Stayed in December 2017

  • Reviewed: 13 December 2017

    • Leisure trip
    • Family with young children
    • Superior Garden View Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff were amazing and very helpful

    Stayed in December 2017

  • Reviewed: 8 December 2017

    • Leisure trip
    • Couple
    • Superior Garden View Room
    • Stayed 6 nights
    • Submitted via mobile

    Friendly staff Clean Quick at serving

    Stayed in December 2017

  • Reviewed: 28 November 2017

    • Business trip
    • Solo traveller
    • Superior Garden View Room
    • Stayed 4 nights
    • Submitted via mobile

    Extremely rude staff

    Stayed in November 2017

  • Reviewed: 19 November 2017

    • Leisure trip
    • Group
    • Deluxe Balcony Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    Everything

    Stayed in November 2017

  • Reviewed: 13 November 2017

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    Super comfy beds, spacious room , excellent staff and superb location.

    Stayed in November 2017

  • Reviewed: 5 November 2017

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Un experienced sales staff

    Stayed in November 2017

Showing 1 - 75

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