Wrights Lane, Kensington and Chelsea, London, W8 5SP, United Kingdom
#739 of 1,003 hotels in London
Guests' ChoiceBased on 8711 hotel reviews
7.2Cleanliness
7.8
Comfort
7.8
Location
8.8
Facilities
7.5
Staff
7.9
Value for money
7.1
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 17, 2024
Elinor
United KingdomThe room was a little bit small
The swimming pool is brilliant
Stayed in April 2024
Reviewed: April 17, 2024
Alan
GermanyThe warm food service finished too early. Not possible to get a Pizza in the bar at 22:30
Lage in Kensington is good for access to Central London. Breakfast was good
Stayed in April 2024
Reviewed: April 17, 2024
Sharon
United KingdomCarpet in bedroom a bit tired !
Everything !!
Stayed in April 2024
Reviewed: April 16, 2024
Shane
IrelandI left my car keys in the hotel and only noticed when I was boarding my flight. Tried calling the hotel 22 times today but nobody answers the phone. I eventually after 7 hpurs got through to a call center abroad somewhere but the operator didn't speak English so got nowhere. And still no keys. So disappointing for an otherwise good enough experience I wouldn't recommend this hotel unless they learn how to answer the phone.
The staff I met were excellent and the room was very clean. Breakfast was very good. The location is perfect for getting around the city with the tube just up the street.
Stayed in April 2024
Reviewed: April 16, 2024
Joe
Saudi ArabiaBooked for a King bed room, but the available was a double bed room.
Stayed in April 2024
Reviewed: April 16, 2024
Hayley
United KingdomNothing
Location
Stayed in April 2024
Reviewed: April 16, 2024
Cinneidh77
IrelandVery impressed with quality and freshness of breakfast. Want to compliment the gentleman who showed us to out table at breakfast on Saturday and Sunday, very polite and friendly unfortunately didn't get his name.
Stayed in April 2024
Reviewed: April 16, 2024
Linda
United States of AmericaProperty was very noisy, due to being on a busy street.
Great location, close to shops and subway even the bus stations.
Stayed in April 2024
Reviewed: April 15, 2024
Raymond
CanadaSmall room, high bathtub/shower combo that was difficult and dangerous to get in and out of in small bathroom. Photos of health club/pool were flattering.
Location, staff were friendly and responsive to minor maintenance issues.
Stayed in April 2024
Reviewed: April 15, 2024
David
Czech RepublicThe room was quite small, in particular the bathroom felt as if we didn't have space to move. The bed was also a bit hard, but I guess that is more of a personal preference thing.
Excellent location, only 3 minute walk from a tube station and plenty in the immediate area. Staff were very friendly and helpful, breakfast was also surprisingly good value for money.
Stayed in April 2024
Reviewed: April 15, 2024
Clare
United KingdomThe beds were too hard for my liking.
Room was a good size, beds I found very uncomfortable, a little two hard for my liking, but I am a bit over fussy about beds. Swimming pool was a bonus but the whole area was under refurbishment so wasn't great I am sure that long term this will improve. Breakfast was good value.
Stayed in April 2024
Reviewed: April 12, 2024
Derek
United KingdomThe bed was dreadful. Could not sleep properly, kept waking up with back ache. The mattress was too hard and uneven. Stayed at many Holiday Inns, including this one several times, and this has never been in the past. One of the windows wouldn't close strong winds over night caused it to open and bang shut all night.The plug hole would not keep the wash basin full. Chose a suite paid a lot more money for a very disappointing experience.
The Hotel is a nice place to be, good location. The staff work very hard and provide an excellent service.
Stayed in April 2024
Reviewed: April 11, 2024
Lisa
MalaysiaSwimming pool under renovation so changing rooms have broken lockers, hairdryers, no jacuzzi which was a bit disappointing.
Lovely staff. Very friendly at reception and at breakfast. Excellent location close to Tube, shops and restaurants but still quiet at night. Room quite small but clean and comfortable. Plenty of choice for breakfast and kept well stocked despite number of guests.
Stayed in April 2024
Reviewed: April 11, 2024
Erin
United KingdomRoom had brown staining on walls near door. Was not told check out time
Location was spot on, easy to get to
Stayed in April 2024
Reviewed: April 11, 2024
Samalex88
United KingdomJacuzzi and half the showers out of order. also lady at check in told us we couldnt book late checkout till 4 even though we had a msg before saying we could. had to push for it. also breakfast in the msg was 12 but at checkin lady said 17 unless prebooked but it didnt say that in the message.
Room was quiet and comfy. Nice to have a pool and sauna to use.
Stayed in April 2024
Reviewed: April 10, 2024
Allan
United KingdomRoom especially bathroom quite small. Not enough hangers so couldn’t hang clothes. No coat hooks for jackets etc. pool etc needs a face lift.
Good location. Nice area.
Stayed in April 2024
Reviewed: April 10, 2024
Sally
United KingdomAll ok except for spa pool facilities. Dirty, not fit for purpose. Showers broken. Toilets awful
Good location for imperial college for a conference
Stayed in April 2024
Reviewed: April 10, 2024
Nino
GeorgiaStaff was not helpful much. There were no slippers in the room and when i requested, they answered that it was over....
Hotel has wonderful location, very close to everything: metro bus station, taxi, attractions.
Stayed in April 2024
Reviewed: April 10, 2024
Peter
United KingdomTerrible smell of drains in my room , sink was blocked solid .. I checked in late and checked out early so was no point reporting it until checkout .. no apology from reception
Stayed in April 2024
Reviewed: April 9, 2024
Vie
United KingdomVery basic room and poor location of the TV
Good location
Stayed in April 2024
Reviewed: April 9, 2024
Amandeep
United Arab EmiratesThe bed in my room was a bit large for the room so there wasn’t much space to walk around etc. was a bit tight.
Proximity to tube station and the high street was great, as could reach central London quite quickly and also shop close by and loads of restaurants around
Stayed in April 2024
Reviewed: April 8, 2024
Tom
United KingdomChanging rooms in the spa/leisure club were shockingly bad. No working lockers at all. Dirty floors. Used towels all over the floor. Empty glasses all over.
Breakfast was great Location is brilliant Condition of the changing rooms in the spa are disgraceful
Stayed in April 2024
Reviewed: April 8, 2024
Richard
IrelandLocation was perfect
Stayed in April 2024
Reviewed: April 8, 2024
Hardwick
United KingdomOur standard room was restricted for mobility and storage space. Would not recommend for more than a couple of nights stay.
Great location for numerous attractions. Excellent Gym and spa facilities.
Stayed in April 2024
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