Our room, number 4 didn't have a view of the surrounding area. It's about a 25 minute walk to the city center of Portsmouth

Location is great, just across the Historic Dockyard of Portsmouth. Breakfast was good and the breakfast hall was beautiful. The staff was very friendly. When we arrived they booked us on a room with only 2 beds but after seeing that we were with 3 people, they quickly rebooked us to another room. Private parking was very good

Stayed in April 2024

Very uncomfortable and small bed. Shower weak and difficult to get a comfortable temperature

Friendly and helpful staff. Lovely bar and very nice breakfast and everywhere clean. Bottles of water in room very appreciated

Stayed in April 2024

The pillows were a bit uncomfortable. The water pressure in the shower was very low. We had hoped to have the Japanese menu but it was the chef's night off and the English food was not very good.

The staff were helpful and friendly. The lift was new and efficient. The room was a good size and had a view of the harbour. There was a large TV.

Stayed in April 2024

Nothing

Good location and there was a bar on site.

Stayed in April 2024

The coffee isn't great and the bed in room (single) was very hard (... Beyond a " firm mattress" into something less hospitable). This didn't detract from the overall good impression though.

Location was great. Very friendly welcome and also the service at breakfast was great (as was my amazing breakfast sandwich). Very spacious single room with excellent shower.

Stayed in April 2024

No bedside or table lamps in bedroom

Excellent location, friendly staff, free parking. Breakfast good and evening meals in hotel excellent.

Stayed in April 2024

The room overlooked a large extractor fan which was very loud when the windows were open. There was also a lot of noise from pipes early in the morning which made it difficult to sleep.

The room was very clean, breakfast was great and the staff were very friendly. Great location with free parking overnight.

Stayed in April 2024

No view from out window, but we weren't indoors much at all, so not an issue

The location is fantastic and with (limited) parking. The restaurant was really good too.

Stayed in March 2024

We were at the top of the hotel but we could hear a lot of noise and the trains going in and out of the station. It was also quite cold.

It was a well kept hotel and breakfast was fresh cooked.

Stayed in March 2024

Shower water pressure

Excellent breakfast.

Stayed in March 2024

Breakfast Bacon & Sauages average

The location is excellent and very convenient for gunwharf and the bus station, the staff are friendly and efficient also the bathroom is excellent

Stayed in March 2024

Lovely view of the Spinnaker. Large bedroom and bathroom. Comfortable bed. Very clean. Didn’t have breakfast but it looked good.

Stayed in March 2024

Great location

Stayed in March 2024

Room 33 draft from window very cold room even with radiator on 5 .

Location

Stayed in March 2024

There was a long wait for the evening meal. The muzak was intrusive and unnecessary. The actual food was disappointing when it finally arrived

Friendliness

Stayed in March 2024

Would have liked a bath in the room, although this wasn't a major issue especially as ours was a short stay.

Staff were very helpful, our special requests were attended to, and nothing was too much trouble. Having a restaurant on site was a bonus and we enjoyed our meal there. The restaurant staff were equally courteous and just as helpful as the reception staff. The location is excellent for most facilities. Our room was very comfortable and the view very good, although we missed out on having the full window view as those rooms were taken.

Stayed in March 2024

In room 27:- 1) Dirty carpet 2) No door to bathroom 3) Light above bed did not work 4) Wall power socket by aerial socket did not work 5) Double wall power socket opposite TV was ALWAYS on even with switch off 6) Bathroom sink drained very slowly, as though badly blocked, resulting in suds around sink 7) Water pressure in shower low

1) Friendliness of staff. 2) Dining facilities (Captain's Table) and menu. 3) Nice size of shower cubicle. 4) I liked that the room was serviced daily rather than just once a stay. 5) Apart from the stained carpet (see below), the room looked in very good order, as though it was recently decorated.

Stayed in March 2024

The mirrored lift

Excellent location, staff very friendly and welcoming. Free parking

Stayed in March 2024

Step steps in entrance and heavy door - hard to negotiate with cases!

Proximity to Docklands and station.

Stayed in March 2024

The view from the rear of the property family rooms not the best

The location was perfect for access to local attractions and restaurants. staff very helpful and friendly.

Stayed in February 2024

Room a little basic and in need of a refresh. .

Location - very central

Stayed in March 2024

The mattress on one side was quite uncomfortable. It bottomed out a bit. However, my side of the bed was perfect

Friendly staff, clean and comfortable.

Stayed in March 2024

Our room was comfortable and fairly clean. Unfortunately you could see where a previous quests had spilt drinks up the door and skirting board which had been left and the back of the bathroom door needed a clean. The furniture needs moving around a bit which would make the curtains easier to open and close. The restaurant is a Japanese fusion with the original decor however plastic flowers and paper light shade’s scattered around the room just gave it a naff feel.

The location was perfect. Easy access to all the sights and great shopping. The hotel has some history and the public areas are clean and tidy. Max on the reception desk was lovely and very helpful. Clean fluffy towels and toiletries provided. Breakfast was good with plenty of choice.

Stayed in March 2024

We got an unexpected upgrade to a suite So close to the shops bars and restaurants

Stayed in March 2024