Kings Parade, Clacton-on-Sea, CO15 5JB, United Kingdom
#3 of 46 hotels in Clacton-on-Sea
Guests' ChoiceBased on 2058 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
9.0
Facilities
8.2
Staff
8.9
Value for money
8.1
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 29, 2024
John
United KingdomAll good
Excellent room
Stayed in March 2024
Reviewed: March 29, 2024
Rosemary
United KingdomI had deliberately booked a room without breakfast as I wasn’t sure on my morning plans. However, I decided to have the breakfast, I mentioned it wasn’t included when I sat down and gave my room number. Then I went for a walk and upon return, intending to shower and leave for a funeral, I couldn’t access my room. I had to go back down to reception who advised my room access had been blocked as I hadn’t paid for my breakfast. I found this an unbelievable way to behave towards guests, never have I stayed in any hotel when incidentals not included in the room are not charged upon check out. The implication being that I would leave without paying. Several points here 1. When I said breakfast wasn’t included in my room to the staff, I should have been advised of this unusual payment process 2. Locking me out of my room was an unnecessary and frankly quite aggressive way to behave towards a guest 3. Either make the process the same as every other hotel and take a credit card to cover any incidentals in the event anyone leaves without a proper checkout and payment or inform people of your unusual processes. I left feeling extremely offended and I doubt I will stay again. I have frequented the Kingscliff all of my life in all of its guises but this behaviour from staff and hotel process was quite beyond what I find acceptable.
Accommodating on check in after a long journey Lovely large room Reasonable breakfast
Stayed in March 2024
Reviewed: March 27, 2024
Mrs
United KingdomLocation beach front, parking good, evening meal good quality and value, breakfast excellent.
Stayed in March 2024
Reviewed: March 27, 2024
Elaine
United KingdomFood and drink was expensive and the menu in the restaurant was limited. A couple of the waitresses from the restaurant were eating bowls of food and messing about behind the bar with the male customers, not very professional!! Also one or two of the waitresses at breakfast time had a bit of an attitude and we had to ask for more orange juice several times. They were more busy out the back laughing and playing about.
Great location, comfortable clean room
Stayed in February 2024
Reviewed: March 24, 2024
Andrew
United KingdomNothing much
Food was excellent - room was fine but a bit noisy (kitchen extractor outside window)
Stayed in March 2024
Reviewed: March 13, 2024
Kelly
United KingdomThe room next to mine was very innopriprate with there behaviour. Which resulted in us moving rooms. I understand there is a charge for damage for a bed, and smoke damage I would appreciate some evidence off this I'd like to dispute. I understand my partner was no Coinherant but we did not cause damage.
The staff were fantastic and helped in an altercation that occurred.
Stayed in February 2024
Reviewed: March 11, 2024
Carol
United KingdomWe ran out of toilet roll. If not going into the rooms to clean. Check the stock. No hairdryer
Excellent evening waitress, great food and breakfast
Stayed in March 2024
Reviewed: March 10, 2024
Marie
United KingdomLovely hotel and great location. Room was big spacious and very clean. Loved sitting in the lounge area relaxing with a glass of wine. Breakfast was delicious with plenty of food on offer. Staff were pleasant and helpful. Parking is free and no problem finding a space.
Stayed in March 2024
Reviewed: March 7, 2024
John
United KingdomNoisy shower pump from next room
Location and Bar and Restaurant
Stayed in March 2024
Reviewed: March 5, 2024
John
United KingdomMinor gripe was tea/coffee facilities were good but some biscuits would have been a nice touch
Breakfast and location excellent as was restaurant
Stayed in March 2024
Reviewed: March 5, 2024
Jonathan
United KingdomI couldn't get the TV to work in the bedroom but had plenty to read anyway!
Warm and friendly hotel with pleasing decor in the bedroom. Our evening meal was very good; tasty, with perfectly cooked veg and generous helpings.
Stayed in March 2024
Reviewed: March 4, 2024
Vincent
United KingdomReally bad tv
Nice room size fresh cooked breakfast and served by really nice staff
Stayed in February 2024
Reviewed: March 3, 2024
Susan
United KingdomNothing
Very clean and comfortable
Stayed in February 2024
Reviewed: March 3, 2024
John
United KingdomStaying there again!
Stayed in February 2024
Reviewed: March 3, 2024
Jeffrey
United KingdomNo lift, food was terrible, cold plates for breakfast and dinner, as well as fatty/poorly cooked cuts of meat. Toaster for breakfast was old fashioned for a hotel and worked poorly, reception was unmanned most of the time. Gents toilet downstairs had broken hand dryer and on one visit had no hand towels or toilet paper, which was shocking and illustrates no one is checking.
Location is good and nice bar area
Stayed in March 2024
Reviewed: February 29, 2024
Jja59
United KingdomThere was no lift available which might have been a problem for elderly guests, although some rooms are on the ground floor.
We booked 3 rooms for an overnight stay on Saturday. All 3 rooms were comfortable, clean and good value. All the staff we dealt with were exceptionally helpful and friendly with an extra shout out to the waiting staff on breakfast duty on Sunday who handled our (6) different breakfast requests with patience and efficiency. Altogether a very enjoyable experience.
Stayed in February 2024
Reviewed: February 28, 2024
Raymond
United KingdomThe car park entrance was a bit of a mess, some works obviously in progress.
Clean and comfortable room, good food. The young lady who took our order for breakfast was very helpful.
Stayed in February 2024
Reviewed: February 27, 2024
Mrs
SpainWould've loved afew more hangers and some water in room but I'm literally picking...it was honestly brilliant 🥰
We stayed for 2 nights and it was lovely! Amazingly comfy beds, heating was easy to change, plenty of space and the staff very kindly moved us to the other side of the hotel away from some roadworks. The room was really spacious, and the location of the hotel is fab. We ate in the restaurant for lunch and it was sooo nice! I left my new boots behind by mistake and they messaged me instantly to let me know they had been found! Very honest and I'm really grateful.
Stayed in February 2024
Reviewed: February 21, 2024
William
United KingdomFor the money It was about right all OK.
Very Good l like the room it was lovely and bright and the outlook was lovely it overlook the sea ,the bed was big and very clean and Good breakfast was good full English.
Stayed in February 2024
Reviewed: February 20, 2024
Katrien
BelgiumBreakfast
Everything but the breakfast
Stayed in January 2024
Reviewed: February 20, 2024
Callum
United KingdomDecor was a bit antiquated
Room, restaurant and bar area were really clean and enjoyable
Stayed in November 2023
Reviewed: February 19, 2024
Wayne
United KingdomSmall point only Lumpy pillows, but that’s very small
Attended a Wedding Celebration, nice to just go upstairs to a comfort room. Breakfast was very good and cooked to Order
Stayed in February 2024
Reviewed: February 19, 2024
Raymond
United KingdomNothing
Clean and comfortable, quiet and a nice location.
Stayed in February 2024
Reviewed: February 18, 2024
Josephine
United KingdomShould have got a king size bed … just booked a standard double
Very friendly staff made you feel very welcome
Stayed in February 2024
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