The bed was the most uncomfortable bed I’ve slept in for years. The food was average too, with the beef and vegetables served slightly warm and very fatty.

The location, the hotel and the staff were great.

Stayed in April 2024

The breakfast was ok but a bit pricey at £30 for two, you get a single sausage 1 bacon 1 egg spoon full of beans and a piece of black pudding you do get a continental but we only wanted the cooked breakfast just not much to it.

Great spa facilities not to far from a small town, and an Aldi across the road of you need any essentials.

Stayed in April 2024

Nice location an easy walk into Llangollen if you use the footpath down the river side or just relax in the hotel.

Stayed in April 2024

An automated email offering a paid upgrade, which I accepted. The hotel then declined the offer by email, and the next day offered me a "name your price" upgrade, which I ignored. They missed out on extra income and added a level of confusion and irritability to the check-in process. I checked in online but still had to wait at the check-in desk.

Fantastic area. Great location in stunning countryside, not far from an amazing farm shop and cafe. Big car park right outside the door and good food in the bar.

Stayed in April 2024

Lovely hotel location was great for walking restaurants and activities eg train ride boat ride axe throwing

Stayed in April 2024

Everything was paid extra, breakfast, spa, towels in the spa, would have been nice if it was all in one package.

Great location, room was basic but clean.

Stayed in April 2024

Bigger beds

Location, staff especially the bar staff in the Glasshouse Bar.

Stayed in April 2024

Having to pay £10 for spa unable to book any of the facilities might just as well gone to a ordinary hotel

Surroundings facilities

Stayed in April 2024

Our room was nothing special, but perfectly fine for what we paid: Clean and comfortable if not particularly memorable.

Lovely stay, and the spa is incredible even though its small. The staff were lovely, parking was great, and it's a very short walk to the centre of Llangollen.

Stayed in April 2024

Expensive breakfast

Clean and comfortable

Stayed in April 2024

The breakfast was average for £12.95

Location

Stayed in April 2024

The windows for the room are pretty old so they’re only single pane which doesn’t keep out much outside noise and one window was difficult to close properly. The walls could feel a bit thin when hearing the room next door snoring in the night as well but overall the room was really nice and really big duvets which was great.

It was a really beautiful place. They have lovely outdoor areas to sit and enjoy the flowers and the landscape and the views around you. They staff were very friendly and they have an onsite bar and restaurant although we didn’t try any of the food.

Stayed in April 2024

Unlucky to be in 205

Location. Food. Staff

Stayed in April 2024

Beautiful hotel in an excellent location. Staff were very kind and went above and beyond. They alllowed me to check in early to get ready for a wedding.

Stayed in March 2024

N/A

The facilities in general were fantastic, the shower in particular was incredible.

Stayed in April 2024

No cask ale in the bar, (tut!!)

The Spa and the friendly staff. An excellent meal in the restaurant on the first night too.

Stayed in April 2024

Too hot in room radiators on all around hotel so even though window was open the room was too hot

Clean

Stayed in April 2024

Lots of dust inside radiator grill.Loud doors banging. The room we were in was above the bar rest room and you could hear the hand dryer going everytime some one used it.

3rd stay at this hotel. Great location easy walk into Llangollen. Lovely breakfast.

Stayed in April 2024

A bit dated in areas, roof leaks in the orangery which resulted in my bag getting wet, notified a member of staff and mopped up, bath mat was full of mould which was efficiently replaced and only one bath towel in the bathroom but again was rectified, staff were very punctual and pleasent

Breakfast was great and my husband enjoyed his full body massage

Stayed in March 2024

We couldn’t access the spa facilities and you had to pay extra to access the pool area which when you pay a lot of money to stay here, should be part of the package.

Lovely room that was very spacious and clean with a great bathroom. Staff in the bar and restaurant were really helpful and chatty and a 5 minute walk into the centre of town. Loads of space in the car park.

Stayed in February 2024

You have to ask for your room to be made up and towels replaced, etc, daily before 10 am. We asked for tea and milk supplies one day and a room makeup another day, but neither request took place, and we had to ask for clean towels and supplies at reception. The hotel is looking a bit tired and could use a refresh, nothing major, but it's a bit scruffy in places. You had to pay to use the spar not too much, about £12.50 pp for 1 hour, but it isn't a large venue 1 small sauna and steam room, about 5 beds to relax and small pool area made up of jacuzzi and jets. There is not enough space to swim. The restaurant food was good, but we were forgotten about a couple of times. They offered dessert, but we never saw anyone again until we decided to leave and pay. There is a standard service charge added every night, which was not explained to us on any of the nights we visited the restaurant. Although we were happy to pay a tip, this should be explained, especially for those on a tight budget. It was a bit noisy in our room as we were by the internal fire door, which needed a soft close mechanism to make it quieter. The hotel also accomdates dogs, which is great, but I think the hotel should have designated rooms for pets allocated, maybe at the end of the corridors or on the ground floors where there is less noise for them and less worry and stress for their owners. There were 2 lovely dogs near us on the 1st floor but due to the noise from the internal door opening and closing and people talking in the corridor early in the morning (2am) they were both setting each other off, barking and howling at times during the night. Lastly, the toilet and the toilet roll holder in our room was about 3 feet away from each other, which was baffling and a bit awkward.

Staff were very friendly and helpful. Great location with a 17-minute stroll into town walking alongside the river. Also, walking distance to home bargains and aldi if you have forgotten something. Parking was free, and the gardens looked good. The food was great in the restaurant, Sunday lunch was a set menu of 2 or 3 courses, plenty on the plate, but mine was a little cold. Looking at prices in the town, they were on par. We ate there every night. Overall, it was a good stay, but a few simple upgrades and changes, and it would have been great. I would stay again.

Stayed in April 2024

Breafas Lets hotel down alot sorry Heard other guests say the same .

Evening meal was lovely But breakfast let this hotel down!! Yougurt was warm.uch! Not much choice to be be honest. First day we had full welsh breakfast. Where do i start.... Bacon..smoked..cold and hard Mushrooms luke warm.. The smallest pot of beans ever!! I hash brown Burnt sausage Fried egg ok £12.95!! 2nd day.... still not much choice on continential table. Husband had scrambled eggs and 2 ssusages.....burnt again Also it took 25mins to wait I ordered eggs benidict. As i cant eat muffins i asked for it on a bloomer bread as it states on menu...it arrived on wait for it.... burnt black on one side sliced bread...cold poached hard egg and a tiny splash of hollondaise sauce. Man on coffee counter kept putting his fingers in the cups while stacking ...clean? ..cups also very small. Girls on reception very nice. Had a pedicure and the young lady was lovely.. Also had a gin and tonic in tbe bar . Young girl neefs to be shiwn which glass to put it in. Mine came in a tumber you would you for sqash!! Also without lemon and 1 ice cube. C'mon....for the price you charge ???? Wanted to complain but husband told me to write a reveiw ...sorry. To be honest too expensive ..would pay if breakfast was much better. Ps...pillows not comfy either

Stayed in March 2024

Dogs were not allowed in the breakfast dinning area

The venue was very nice and the staff was very friendly

Stayed in March 2024

I know it was fairly quite but there was not much of an atmosphere in the bar the staff could have come out and interacted more with the customers(that’s just me being a single traveller)

All very tidy and clean the receptionist was a delight(not sure of her name Lucy???) but was very helpful and a great personality

Stayed in March 2024