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Reviews of Sofitel London Gatwick 4 stars

North Terminal, Gatwick Airport, Horley, RH6 0PH, United Kingdom

#9 of 30 hotels in Horley

Guests' Choice

Review score

Based on 11856 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 28 March 2024

    7.0
    It’s a great place to stay before flying off to your destination
    • Leisure trip
    • Couple
    • Superior Queen Room with Runway View
    • Stayed 1 night

    Unfortunately the restaurant we wanted to eat in was full and was offered a different one which wasn’t very nice

    Location couldn’t be better

    Stayed in March 2024

  • Reviewed: 28 March 2024

    9.0
    Great haven of calm and comfort at the end of a day’s flying
    • Leisure trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Great location after a late flight. Quiet and comfortable.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Convenient overnight stay to catch early flight from Gatwick.
    • Couple
    • Double or Twin Room with 8 Days Parking
    • Stayed 1 night
    • Submitted via mobile

    Proximity to the airport.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Fabulous for an early flight
    • Leisure trip
    • Couple
    • Superior Queen Room with Runway View
    • Stayed 1 night
    • Submitted via mobile

    Could do with a decent bar.

    Location. Perfect for a flight

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Super convenient Gatwick hotel
    • Leisure trip
    • Solo traveller
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    No complaints, all good.

    Location great, a short walk from the terminal. The receptionist was super helpful and welcoming. The bedroom was very clean and extremely comfortable. Breakfast was good, well worth it. I enjoyed my stay, and will return.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The location was excellent, basically across the road from the North Terminal. The room was clean and very comfortable and the staff were lovely.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    good place to stay before flight
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night

    was ok

    the location - served a purpose for an overnight stay before an early morning flight

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Excellent location and comfortable way to start a holiday
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Felt the in-room coffee/tea refreshments could have been much better for the price. No hot chocolate and very little coffee/tea choice. No biscuits. Very poor when you consider the hotel brand.

    Great location and very comfortable

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Cost a lot for 1 night

    Room was nice. Restaurants were good. All staff were excellent

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    The hotel was fine and just what I wanted. Only spoilt by the parking issue.
    • Leisure trip
    • Solo traveller
    • Classic Twin with 02 Single Beds
    • Stayed 1 night

    Sign posting to car park very poor. I circled twice and could not find the Sofitel car park. Eventually I parked in the nearest one to the hotel, which was Gatwick short stay and ended up paying £120 for a 14 hour stay. Not very impressed!

    bed

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    great!
    • Leisure trip
    • Solo traveller
    • Classic Twin with 02 Single Beds
    • Stayed 1 night

    price

    very comfy bed, sexy interior. nice black marble in the bathroom

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Clean, close to airport, friendly staff
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night

    Good location for a stay for an early flight. Good facilities.

    Stayed in February 2024

  • Reviewed: 24 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Family Room with One Double Bed, Two Single Beds and One Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Liked everything about it.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Great location, bit expensive but very clean & comfortable
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Your reception staff! What a miserable bunch! Surly, unfriendly, look as they they hate every moment of being there?

    Early flight meant no breakfast again :-( Lovely clean hotel and very comfortable bed

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Overall good value.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Expensive drinks

    Close to airport

    Stayed in March 2024

  • Reviewed: 23 March 2024

    7.0
    Overall good.
    • Leisure trip
    • Solo traveller
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast not included.

    Overall good, breakfast could have been included.

    Stayed in February 2024

  • Reviewed: 23 March 2024

    9.0
    good airport hotel
    • Business trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night

    This is my go to hotel when I have an early morning flight, a few minutes walk into the terminal at Gatwick. The Thai restaurant onsite is good with an interesting menu

    Stayed in February 2024

  • Reviewed: 23 March 2024

    9.0
    Ideal location
    • Leisure trip
    • Solo traveller
    • Superior Queen Room with Runway View
    • Stayed 1 night
    • Submitted via mobile

    Room key stopped responding. Lift out of order

    Location, facilities and comfort

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    would stay again
    • Leisure trip
    • Couple
    • Superior Twin with 02 Single Beds
    • Stayed 1 night

    service slow in the restaurant, poor menu selection, for dinner in the evening

    the bedroom / bathroom excellent -very comfortable bed the porters and desk staff were helpful and friendly

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Will request a different room in future
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    We were placed in an outward facing room which we had never stayed in before Never Again!! Sleepless night due to constant shuttle noise - every few minutes! Neither of us slept above an hour total. Paramount when checking out super early for a long flight

    We LOVE Sofitel.. well, until this last visit, we have always slept well.

    Stayed in February 2024

  • Reviewed: 23 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No bath in room

    Location

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    A great start to our holiday
    • Leisure trip
    • Couple
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Ease of access to Gatwick airport for early morning flight. Ease of check in very nice room really comfortable beds Good choice of onsite dining options

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    👍🏾
    • Leisure trip
    • Family with young children
    • Family Room With 15 Days Parking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was small

    Close proximity to the airport

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    Handy layover spot with nice amenities
    • Leisure trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Atrium.

    Location, linens, water pressure

    Stayed in March 2024

Showing 1 – 25

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