Aircon in room wasn’t cold. Having table cleared while still eating is a little off putting Pay extra for lounge access and it’s only open for two hours 6-8pm Mini bar has soft drinks only

Position to airport

Stayed in April 2024

A bit like a dormitory

Convenient

Stayed in April 2024

The TV didnt work and had a small amount of channels. Can't fault them as the tv was fixed, minus the foreign channels.

Brilliant location for airport. Check in/out experience was pretty swift. Got a nice upgrade. Bed was comfortable and I slept well. Bathroom was spacious and nice toiletries.

Stayed in April 2024

Too stuffy. Too much horrible piped music. Disgusting interior design. Rudeness of the other guests who didnt thank the helpful staff.

Good Breakfast with lots of choice. Clean comfortable room but too hot and couldnt open the window. Good location to access the airport with less hectic journey. Good access from Central London via Elizabeth line.

Stayed in April 2024

It’s a shame no charging connection by the beds. Well behind the competition on this aspect

Good deal for a night with an early flight to Germany. Really great location (which we knew) but was a super stay We had a great dinner in the restaurant too

Stayed in April 2024

Extremely handy for terminal 5

Stayed in April 2024

The switches to turn off/on lights by the beds didn't work. Had to go to the ones by the door every time.

Location and comfort. Good service.

Stayed in April 2024

very nice room, spacious and comfortable, location of hotel to the airport check in was absolutely perfect.

Stayed in March 2024

Paid for breakfast left very early and was given a carrier bag for breakfast, one for each. An apple a carton of Apple Juice and a yogurt bar. Seriously? At £25/head. First room was dirty.

The club room was fantastic

Stayed in April 2024

Was given wrong information regarding restaurant opening time.My accommodation was pre paid.Was not asked to leave a card and therefore after having evening meal, was asked to go down to reception, rather than paying when departing. A staff member came to room, I felt this was an error

Convenient location to airport terminal

Stayed in April 2024

I did not see signage directing me to the hotel once I exited the arrival section or even in the elevator. Adding such would be beneficial

Excellent location for an overnight layover. Very Convenient for late night arrivals and early departures. I would recommend.

Stayed in April 2024

Surly greeting .. sharp and to the point .. at reception Amazed to see a cracked sink .. tv a problem called for help .. very cold in hotel and room

We have stayed many times … twin beds but actually comfy and okay Restaurant and food great .. location is good

Stayed in April 2024

Location, room, staff and breakfast all excellent!

Stayed in March 2024

Over-priced. Reception purely functional.

Room comfortable and spacious. Very convenient for T5.

Stayed in March 2024

I wasn't able to enjoy most of the facilities because we didn't have much time. That's not the hotel's fault, but it meant that we didn't really get full value of what we paid for in the hotel. We chose it because we were flying out on BA, which we were told was in terminal 5, right where the hotel was. Turns out that *our* flight was out of terminal 3. Also not the hotel's fault, but again, we paid for something we really couldn't use. Next time we'll probably stay at a cheaper hotel when we have such a short time, as there's really not much we could enjoy.

Everything was perfect. The room was spotless and very comfortable. Perfect for winding down a busy and active vacation. The dining options were also great, even though all we had energy for was room service, which was also great.

Stayed in April 2024

Very convenient for Heathrow airport. Good cocktails in the bar.

Stayed in April 2024

Signage to find the walk way

Great location for Heathrow airport

Stayed in April 2024

The room was adequate, the breakfast was good a lovely selection and the staff were good. The location was good

Stayed in April 2024

Room just slightly tired

Convenience, great stndard overall, excellent restaurant, happy staff

Stayed in March 2024

the linens and bedding are perfect. the bar and restaurant lovely. the location and proximity to aiport priceless!

Stayed in January 2024

Very expensive.

Location, peacefulness and the rooms are pure luxury, as well as the other spaces in the hotel. Staff are so helpful and lovely.

Stayed in April 2024

We were upgraded on arrival and there was a sweet note left in our room with some complementary pastries

Stayed in April 2024

The layout is a bit confusing at first - I struggled to find my room

Very convenient for catching an early flight from T5 (and to stay on return after a late flight)

Stayed in April 2024

Overpriced basic food and restaurant Old fashioned dated worn rooms

Proximity to terminal 5

Stayed in April 2024