22 Park Lane, Westminster Borough, London, W1K 1BE, United Kingdom
#544 of 1,010 hotels in London
Guests' ChoiceBased on 1243 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
9.2
Facilities
8.0
Staff
8.5
Value for money
7.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
Okan
TurkeyCONCIERGE , LAST DAY EVERYTHING WAS STOCK OUT AT BREAKFAST
BREAKFAST WAS PERFECT. DECENT ROOM . GOOD LOCATION.
Stayed in April 2024
Reviewed: April 14, 2024
Andy
NigeriaI was not booked fir breakfast during check in
Excellent
Stayed in April 2024
Reviewed: March 27, 2024
Jenny
United KingdomThe hotel was under renovation. Is a little noisy. Hope it gets better when we come back in Nov
Stayed in March 2024
Reviewed: March 27, 2024
Jessica
United States of AmericaOlder hotel. Expensive for what it was.
Location and friendly staff
Stayed in March 2024
Reviewed: March 22, 2024
Lorentz
NetherlandsOutdated rooms, A/C didn't work properly, a stain in the carpet
Friendly staff, good general facilities
Stayed in March 2024
Reviewed: March 5, 2024
Abdulla
United Arab EmiratesOverpriced Old and dusty room floor carpets
The views
Stayed in December 2023
Reviewed: February 26, 2024
Musaad
Saudi ArabiaChecking in & out time No bidet sprayer on the toilet Mini bar was empty
Staff Location Clean
Stayed in February 2024
Reviewed: February 15, 2024
James
United KingdomOur room was really small, I’ve stayed here before and usually rooms are bigger, didn’t have time to change rooms as we had deadlines for activities.
Great location, views are stunning. Comfortable beds, helpful staff.
Stayed in February 2024
Reviewed: February 9, 2024
Mads
SpainInternet should have been for free
Really liked it
Stayed in February 2024
Reviewed: February 1, 2024
Emma
United KingdomOur room was at the back of the hotel and was a little small. Very cold during the night. The breakfast room was extremely busy- small for such a big hotel.
Great location, fantastic breakfast with so much choice. The complimentary toiletries were very useful.
Stayed in January 2024
Reviewed: January 23, 2024
Colin
United KingdomThe cost of drinks . Very expensive
Staff were very helpful
Stayed in January 2024
Reviewed: January 10, 2024
Rita
United KingdomThe bathroom light didn’t work too well
Stayed in December 2023
Reviewed: December 26, 2023
Marwan
Saudi ArabiaServices a bit slow.
Location
Stayed in December 2023
Reviewed: December 20, 2023
Maha
QatarThe location and the service was so not bad
Attractive location with a nice view
Stayed in December 2023
Reviewed: December 19, 2023
Lacy
United KingdomThere was dirty toilet roll in the toilet and for the price of the stay I expected more and there was no wifi
The location and the bathroom
Stayed in December 2023
Reviewed: December 16, 2023
Muhammad
Nigeriaincrease choices in breakfast
An excellent view from my room
Stayed in December 2023
Reviewed: December 3, 2023
Dr
United KingdomThe wait to check in and rooms not ready till after 3 pm didn’t get out room till 4.30
Lovely staff and location
Stayed in December 2023
Reviewed: December 1, 2023
Reema
Saudi ArabiaThey need to renew the Furniture and especially the bathroom.
The location is perfect i can go everywhere by walking the housekeeper is very trustworthy I forgot my phone twice and when i came back i found there.
Stayed in November 2023
Reviewed: November 29, 2023
Fatma
KuwaitTheir policy and poor customer satisfaction. My flight was cancelled due technical issue. And I was transfered to the next day flight. I contacted the property and they refered me back to booking to amend the dates as it was not my will and out of my control. But the hotel refused the amendment and charge me with the whole booked period. Without any even other compromised offer, such as late check out, etc.
Stayed in November 2023
Reviewed: November 23, 2023
Michael
United KingdomAsked for a funny special request and they delivered
Stayed in October 2023
Reviewed: November 13, 2023
Tim
United KingdomNothing in fridge
Lovely bed
Stayed in November 2023
Reviewed: November 2, 2023
Ama
QatarEverything except, the refund took more than 2 months
Stayed in August 2023
Reviewed: October 30, 2023
Leonardo
AustriaA bit pricey but I think there is no alternative in that sense if you want good service.
Location, room condition, staff support.
Stayed in October 2023
Reviewed: October 27, 2023
Mohammad
KuwaitThe new renovation
Stayed in October 2023
Valdoviño, Spain
Brides-les-Bains, France
Neusiedl am See, Austria
Pamukkale, Turkey
Naha, Japan
Porthmadog, UK
Zadar, Croatia
Zakopane, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content