The size of the room, nothing like the picture when we booked. No wardrobe just a hanger which u could hang a couple of garments on. so basically lived out of a suitcase for four days. we ate in the restaurant one night and i have to say for the price it wasnt the best food i have ever had.

The castle and surroundings were stunning But what i liked most of all was one staff member called Andrew the receptionist He was very professional but had a great sense of humour which made my stay better.

Stayed in September 2025

I was with my adult son, who has a learning disability - he is prone to anxiety, but the staff in the bar and restaurant couldn't have been more welcoming and accommodating. The young woman who I think may have been the bar manager(dressed all in black) was outstanding. A little star. I was also impressed by the attentiveness of the staff serving breakfast, who did everything possible to support my son, when he was struggling. Thank you all so much.

Stayed in August 2025

The guest up stairs clumped around for an hour in the middle of the night. 🙄

It looked posh and it was. The staff treated us with old fashioned respect but were also down to earth. The breakfast was a wonderful experience. If we lived closer we’d definitely go there on a regular basis.

Stayed in September 2025

Great location, amazing historic castle, rooms were awesome, staff were friendly, breakfast was outstanding

Stayed in September 2025

Beautiful historical property

Stayed in September 2025

Everything was excellent, the great feel of a proper castle. Food was top class and the choice of food and choice of drinks were the best. Definitely be back.

Stayed in September 2025

Price for the more luxury room was too expensive for us would like to see midweek discounts on luxury rooms and restraunt

Bed was extremely comfortable

Stayed in September 2025

The fire alarm went off. Shower hard to get right. Breakfast expensive if you have to pay separately.

It’s a castle and that is cool. Included breakfast good.

Stayed in September 2025

Stayed in courtyard room as had a dog. Room required a bit of an refresh, a little musty but didn't bother me as in a historic building. Price for a dog per night a bit steep, appreciate the need for a fee but £25pn seems high. Tea and coffee in room could be a little higher end given the price,ie twinings tea and maybe coffee machine.

Beautiful castle. Lovely walk through the Wood for the dog. Lounge bar was nicely decorated and the food was fantastic as was the espresso martini,best I've ever had. Cappuccino in the morning also lovely. Staff were exceptional, friendly but had a regal feel which was fitting to the establishment. Powerful shower and comfy bed. Highly recommend a stay here.

Stayed in September 2025

Could do with EV charging

Dining was excellent and the breakfast sumptuous. Our evening meal was the best meal out this year

Stayed in September 2025

Dinner - was exceptional quality. We had slow cooked beef and duck, they didn't disappoint

Stayed in September 2025

Unfortunately, the gentleman who does the guided tours was away and aside from an A4 sheet there didn’t seem to be anyone who knew the history of the castle to talk to which was a great shame. One silly thing, we had two keys, one to the outside door, one to the room, both identical, every time I got the wrong key to the room, maybe a distinguishing difference would be helpful?

This is a stunning castle, heaped in history and loved we had access to the state rooms and able to explore. The staff were so well trained, friendly and so happy to help. Breakfast and dinner in the restaurant were superb. Will definitely come back and stay. This is by far the best overall place we’ve stayed. Fabulous

Stayed in September 2025

Gorgeous! We really enjoyed our stay in the castle - it was really beautiful and we love the history behind the castle.

Stayed in July 2025

Nothing

We liked everything

Stayed in September 2025

Nothing major,decor slightly dated

Excellent location

Stayed in September 2025

The location is good as it’s not far from the cricket ground and around a 10 - 15 minute walk to Chester-le-street. Very good breakfast choices and nice room. Not overly big but comfortable bed, decent shower. Would stay here again.

Stayed in September 2025

N/a

The entire experience

Stayed in September 2025

food was fine, but a bit expensive, £16 for a pizza 🍕, breakfast 🍳 was good took a bit long on Saturday but great on the Sunday,

the castle was amazing, and the room was too. and the waiter service people was great,

Stayed in September 2025

Nothing

Everything, the venue was amazing.

Stayed in September 2025

It’s beautiful , all the staff were professional and friendly. Superb bed and quality pillows and quilt.

Stayed in September 2025

No issues with the property

Very atmospheric and great location

Stayed in September 2025

Really lovely setting.

Stayed in September 2025

The bathroom needs some attention to detail (unfinished painting of the bath panel makes it look tatty) there was no plug socket anywhere near the tea tray, as ever never enough milk supplied to make.more than 1 drink. Not overly impressed with the evening meal in the restaurant. Severe lack of parking when there are events happening.

Comfiest bed we have ever slept in (so comfy we have purchased the same mattress for home) breakfast was lovely, location and grounds are lovely to walk around. The bedroom was very clean. Loved the history of the place - alas we didn't see any ghosts

Stayed in August 2025

cant think of anything

Good welcome, able to park easily, rooms great and as described, service from staff in bar and restaurant excellent, breakfast hot and tasty, grounds wonderful to wander around

Stayed in September 2025