Some huge inconsistencies made my stay really frustrating. This hotel aims to be excellent and mostly is, however jarring errors marred my stay unfortunately. Cold poached eggs served on both mornings. Unwashed salad on lounge snack lunch with insect on plate. 2 staff were asked separately for bill to sign at the end of dinner. Both then busied themselves doing other things. Had to stand and wait for bill at entrance in the end. Some deep cleaning in bedroom (8) and snagging would be very beneficial. 3/10 Reception listened to my concerns on departure and made some concessions.

The staff are really eager to please. Lovely welcome on arrival. Staff showed me round and helped to arrange a fridge for my room. I had lovely dinners on both evenings. 2 Spa experiences were super relaxing. 10/10

Stayed in April 2024

The room itself was very hot. We tried to turn off the radiators many times but the knobs didn’t appear to be working so it was like a sauna. Thankfully there was a Dyson fan in the room.

Absolutely stunning hotel, staff were exceptionally good, room was clean and the bed was super comfy. Relatively baby friendly (we have a 4-month old) except no lifts in the hotel so we had to leave the pram in reception. Great location and excellent that there were two car parks for hotel guests too. Spa facilities looked top notch, although we didn’t use them.

Stayed in April 2024

We didn't like having to walk through the dining room to get to our room, but accept it's a quirk of an old building.

Stayed in March 2024

All great but room was a bit tight. But very comfortable and what I expected

Everything. Was there for a private dinner. Service great.

Stayed in April 2024

Limited time with children in the swimming pool and pool’s water really cold!

Breakfast was great, staff was very helpful, location is the best

Stayed in April 2024

Room was a bit ‘disjointed’. Nowhere to sit and do hair n makeup comfortably Needs a hand rail on wall to help when getting out of shower or bath Dirty shower screen and side bath panel

Location and history of building

Stayed in March 2024

Didn’t get the morning paper we ordered but everything else was great

Very lovely hotel offering a bit of luxury for a special stay. Very good facilities in an idyllic location

Stayed in March 2024

Very hard to fault

Beautiful location, stunning interiors - lots of atmosphere. Warm, friendly staff.

Stayed in March 2024

Reservations at restaurant poor 6.45 or 8pm What’s all that about ? Bizarre

Location excellent , also staff

Stayed in March 2024

Small niggles, One - the room was a little small for the very large bed and it was too near the radiator but I managed to avoid injury. Two - bookings for dinner are not available at our preferred time of 7 to 7:30pm as none are taken between 6:30 and 8:00pm. Never encountered that arrangement before.

Everything was wonderful, food superb and room very comfortable and well-appointed. Staff were great, nothing too much trouble.

Stayed in March 2024

The food at the restaurant was unfortunately pretty poor. A few years ago it was outstanding, this time (now with the James Martin name…) it was badly cooked, lacked in flavour and the dessert tasted stale and bland. I wouldn’t return to the restaurant.

It’s our second time there and the property is lovely. Very traditional old building, characterful, staff is fabulous.

Stayed in March 2024

Food was underwhelming for the cost

Character

Stayed in March 2024

The service charge on drinks from the bar was a quite a surprise - 15% So two cocktails were £18.00 each however with the service charge this brought the cost close to £42 however what really stung though was the Negroni was really standard pub quality drink!

Beautiful building and location. Room was cozy and very comfortable bed. The Spa pool was much better than we expected However due to our short stay only had time for a quick swim. Staff were lovely especially on reception.

Stayed in February 2024

So cozy and full of history.

Stayed in March 2024

Such a lovely hotel that’s full of its own history. A very cozy home base for our Cotswolds holiday.

Stayed in March 2024

Housekeeping was disappointing. Unable to get into restaurant as resident unless pre booked. Breakfast was well below par. Sofa was uncomfortable.

Fabulous location in the main st of Broadway. Staff were charming

Stayed in February 2024

Tiny bit tired and not quite the luxury it promised.

Full of character. Welcoming.

Stayed in February 2024

dinner

breakfast

Stayed in January 2024

Location

Stayed in January 2024

Nothing.

Excellent.

Stayed in January 2024

Minor cleanliness issues - immediate apology from hotel when mentioned

Beautiful old hotel, loved sitting and relaxing in the snug

Stayed in January 2024

Good location. Lovely breakfast.

Stayed in December 2023

Some parts of the hotel needed renovation. Our bathroom was lovely but the bedroom left a little to be desired for the price we paid. I expected more for my money.

The spa is well equipped and very clean. We both had a facial and which were amazing. The property is absolutely beautiful and picturesque.

Stayed in December 2023

The food in the Grill was very poor. Not even good pub standard for us. Such a shame for such beautiful and historic room to be let down by such below par food. Unimaginative menu and poorly executed. Some amazing food served over the years in this room , but certainly not now. Bring back Martin blunos!!! The shabby , water damaged menu on show outside the grill street door was in hindsight a sign of things to come....

Lovely sense of history and great room. Lots of cosy places to sit and chill.

Stayed in December 2023