Quayside, Newcastle upon Tyne, NE1 3DX, United Kingdom
#12 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 4616 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.2
Value for money
8.1
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Andrew
United KingdomBy and large a great stay. If I’m being critical some staff saw a young man in ripped jeans and leathers with rings and painted nails and it was a little bit obvious they were talking down to me quite possibly unintentionally but to be fair to them they’re probably used to boring middle class middle aged people with money and less used to normal people with money. But if you offer rooms as cheaply as you do in Newcastle that will happen so maybe in future try not to be patronising and judgemental or price your rooms outside my budget.
Stayed in March 2024
Reviewed: April 19, 2024
Tracey
United KingdomNothing
The room was very spacious , the bed was really comfortable , i liked we had a settee and another tv aswell as the one at the bottom of the bed .the bathroom was just a nice size the shower was fantastic ,the restaurant was lovely , food delicious and lovely cocktails , overall brilliant hotel
Stayed in April 2024
Reviewed: April 17, 2024
Ashleigh
United KingdomGreat location, really nice spacious & clean bedroom. Lovely bar area and friendly staff.
Stayed in April 2024
Reviewed: April 17, 2024
Lucy
United KingdomBathroom was big but a strange layout and a bit tired overall
Very spacious room and comfortable bed
Stayed in April 2024
Reviewed: April 16, 2024
Lindsay
United KingdomThe gym is a little small
Location, staff were excellent too, ooh and the tiger king prawns!
Stayed in April 2024
Reviewed: April 15, 2024
Stephen
United KingdomSorry but my fried eggs were poor otherwise nice breakfast
Location, super bed and friendly staff
Stayed in April 2024
Reviewed: April 15, 2024
Adam
United KingdomLocation was perfect The room was big and stylish Staff really friendly
Stayed in April 2024
Reviewed: April 14, 2024
John
United KingdomLack of sound proofing of windows. Noise from outside through the night. Disposal of bottles, car horns and shouting drunks.
Location, restaurant
Stayed in April 2024
Reviewed: April 14, 2024
Rachael
United KingdomWould be nice to have a dog friendly bar within the hotel.
Location, parking, staff, size and facilities of room, welcoming to dog, gift bag and bed for dog.
Stayed in April 2024
Reviewed: April 13, 2024
Katie
United KingdomGreat location and lovely room with a great view.
Stayed in March 2024
Reviewed: April 12, 2024
Nicola
United KingdomSmall gym
Local
Stayed in February 2024
Reviewed: April 11, 2024
Campbell
Abkhazia, GeorgiaIt was a excellent hotel staff were very helpful nothing was bad I had informed staff that I had just retired and later on I had a card from all the staff wishing me a happy retirement
Stayed in April 2024
Reviewed: April 11, 2024
Nicola
United KingdomThere wasn’t anything that I didn’t like.
Breakfast was really really nice, beautiful food , plenty to choose from, staff very friendly.
Stayed in April 2024
Reviewed: April 11, 2024
Anne
United KingdomSo convenient with the best view of the Millenium bridge and Baltic Flour Mill
Stayed in April 2024
Reviewed: April 9, 2024
Benjamin
United KingdomIt would have been cheaper and included breakfast if we'd booked directly with the hotel.
Very friendly staff, large clean room, good design, location spot on and bed was comfy.
Stayed in April 2024
Reviewed: April 9, 2024
Sarah
United KingdomThe tap for the bath was boiling hot and wouldn't turn down (myself and husband tried)
Room was a good size. Bed was very comfortable. Loved the coffee and tea facilities.
Stayed in April 2024
Reviewed: April 9, 2024
Steven
United KingdomBoiling hot water so couldn’t really get a proper wash in the morning, toilet door hit the toilet when you opened it, no acknowledgement of my Wife’s Birthday at all, breakfast very substandard
Big room, nice view of river and bridge
Stayed in April 2024
Reviewed: April 8, 2024
Millar
United KingdomNothing
Everything from staff to food was really good
Stayed in April 2024
Reviewed: April 8, 2024
Keith
United Kingdomlighting in public areas was very low
The meals were excellent staff very friendly without being ingratiating.
Stayed in April 2024
Reviewed: April 7, 2024
Brian
United KingdomThe lighting in the room and the bathroom was very poor and difficult to see anything. Shaving and makeup was not easy.
The staff were excellent, from reception to breakfast. Really like how friendly and welcoming they all were. Also the location of the hotel was fantastic.
Stayed in April 2024
Reviewed: April 7, 2024
Aaron
United KingdomBathroom was overall quite clean but the toilet hadnt been properly cleaned which my girlfriend noticed. Also the iron looked very old and leaked rust onto my white shirt whilst ironing.
Spacious rooms, comfortable bed and great views, location fantastic.
Stayed in April 2024
Reviewed: April 7, 2024
Kathy
United States of AmericaRooms were large, but space was not used well. Bathroom was very tiny
Very nice staff; beautiful location and 20 minute walk to most things
Stayed in April 2024
Reviewed: April 7, 2024
Terrie
United KingdomThe location was excellent with parking close to the hotel. The breakfast was very good and the Irish lady in the restaurant went above and beyond to ensure our stay was good, she was a pleasure to meet and a true asset to the hotel.
Stayed in April 2024
Reviewed: April 7, 2024
Pietruszka
United KingdomPoor bath plug drainage in bathroom
Stayed in April 2024
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