Nothing

Room had been very recently refurbished (still smell paint) so looked stunning. Restaurant area also looked very stylish.

Stayed in April 2024

It would have been better if it was made clear when booking that I had to stay in a courtyard room because of my dog, this meant an additional £60 was added to the bill.

The room was warm and cosy and was well serviced everyday. The room had character, good tv with Netflix available and a fab shower.

Stayed in April 2024

The stairs.

The history and the features.

Stayed in March 2024

Loud guests in restaurant

Good breakfast

Stayed in April 2024

Nothing

It’s history

Stayed in March 2024

Check in

Spa, room and meals all good

Stayed in March 2024

Friendly staff and historical nature of the hotel, modern bathroom and comfortable room

Stayed in March 2024

No air in the room Bedding very warm duvet much to heavy for Central heated building. Pillows solid. Tired carpets but I did bring slippers to wear.

The room was functional. Building beautiful. Close to where I was visiting. Staff on reception very nice.

Stayed in March 2024

The pillows were hard and the bed wasn’t comfortable.

Lovely food me and my husband had on Monday evening, and breakfast was good this morning full fry up and fresh fruit

Stayed in March 2024

Clean, well cared for, comfortable, helpful, friendly staff, very good food particularly range on offer for breakfast.

Stayed in March 2024

Bar staff could do with some training on how to pour a pint

Lovely hotel

Stayed in March 2024

Stayed in bedroom 33. Room was tired but ok. Wobbly furniture and couple of make up stains on things like linen bath mat holder in bathroom, don"t think a bath mat holder is required to be honest. Loud fan outside of room quite noisy at times. Most staff friendly, however, one lady on lounge bar saturday daytime quite abrupt and we felt awkward as it was like she didn't want to be there. Also experienced tea time reception (male) quite rude in terms of I asked him questions and he answered my husband instead of me (4 times) I found this quite uncomfortable and mentioned it to another reception person the next morning. It just felt quite rude. However, we did ask for tea bags etc for the room which he came straight up with. My suggestion is a few of the staff need some customer service training. The other staff were all ok and helpful.

Hotel was relaxed and nice. Spa was a good experience. Nice touch being able to have a drink in the spa too. Lounge was relaxing. Car parking was good and felt secure. Breakfast was good and a few different options available. Bed was comfortable.

Stayed in March 2024

Thought the extra charge for the gym was a bit steep

Nice food at the restaurant and decent breakfast

Stayed in February 2024

Flashing light in our room kept my son son and me awake, had to sleep facing away from it which wasn’t our usual sleeping position. Think it’s an alarm of some kind.

Lovely rooms, modern decor in the courtyard. Spa was lovely too and the restaurant was lovely

Stayed in February 2024

Black mould on bedroom wall, no blind in bathroom

Stayed in January 2024

In our room 28 you could see the hall light through the bottom of the door but easily resolved

The staff were excellent, very accommodating to our group… nothing was too much trouble !!

Stayed in February 2024

We were disappointed at being asked to pay to use the swimming pool. We have never encountered that before and would expect this to be included in the original cost, even if it meant paying more.

Breakfast very good and staff all very pleasant and attentive

Stayed in February 2024

Bishop Auckland tourist attractions were closed in February - i should have checked before booking.

Breakfast was excellent and staff were lovely. Stair carpet needs replacing but loved the character of the old Manor House and spa was great and loads of parking.

Stayed in February 2024

bed very uncomfortable; some decor needs a refresh

lovely building; some nice features

Stayed in January 2024

Lovely hotel in a nice old building. Staff were friendly and the restaurant was excellent!

Stayed in February 2024

Breakfast was great

Stayed in January 2024

The rooms are cold, but it's an old building!. Seems they are redoing the rooms, can't wait to stay in one of the new ones.

Great place, full of history.. excellent staff and food and the beds are really comfortable. Great value for the money, I enjoy every stay here.

Stayed in January 2024

There was nothing 'we didnt like'however the Manor house would benefit from some new carpets in areas as some were worn

Service of staff was great...friendly ..efficient Food was fabulous ..fresh tasty and very well presented..spa was lovely..very relaxing and perfect place to rewind

Stayed in January 2024

Room was ok, a bit tired, pillows too soft, door lock / knob functional but worn / loose.

Lounge, restaurant, fascilities on site, staff, all very good

Stayed in January 2024