Ok the whole the stay was very good and I would stop again however at dinner I had to request for water a further 3 times after originally being asked if I wanted some ( said yes) but then it never came until mid way through the main course ( I had a starter). I also had to ask for mayonnaise for the main twice. When asked if they were understaffed the answer was no just that a lot of people turned up who hadn’t booked so they weren’t expecting them. We could see the waitress moving quickly to help others who also clearly had issues with drinks orders. The food was excellent and arrived in good time. The issue with drinks however did drop the score down.

The history of the property and the setting. Food was excellent!

Stayed in April 2024

My room was cold and hard to get warm with the little radiator. The room was quite dated.

Stayed in April 2024

Lengthy walk to room

Everything else

Stayed in April 2024

Update pool area itself. Keep large groups apart in dining room

Breakfast was very good. Great selection

Stayed in March 2024

- No salami (only Pork available) not good for international recognised Hotels.

- Very nice scenery - Comfy and large rooms - Good breakfast - Good facilities

Stayed in April 2024

We had a problem with music , my partner had to go down to reception at 1am as we couldn't get to sleep for it . Turns out it was in reception. Luke turned it down for us so was all quiet then

Location is nice and quiet , well maintained landscape and hotel. Breakfast had a great choice of items and staff friendly and efficient

Stayed in April 2024

Long walk from room to main hotel. Family rooms at far side of hotel complex.

Great location, fabulous food.

Stayed in April 2024

Great food, friendly staff, nice spa, welcoming bar, stunning gardens, room and bathroom fine but not exceptional

Stayed in April 2024

Evening dinner- waiting time for us and two other families (our friends) was two hours. The food quality - space for improvement. Stake - (3 and 1/2) from 5. The mush-potato arrived completely cold. Other dishes - it's ok for fish and chips shop in Dagenham, but not for this level - top of the range hotel with amazing history and surroundings.

The cleanliness was the key, all surroundings are very well looked after. Amazing hotel history. Stylish hotel, amazing territory.

Stayed in March 2024

There’s lack of bar facilities. There’s Tempo bar during the day which was ok but limited drinks menu. The Cast Iron bar had a better drinks menu but was small, service was slow. Cast Iron restaurant had a good menu but there simply weren’t enough waiting staff. Service took a long time and then a service charge was automatically added to the bill. There was not enough staff in the restaurant so it was not the staff’s fault.

Beautiful old buildings, in a lovely countryside setting. The grounds were absolutely stunning. Room was clean and provided everything for the stay. There was even an iron and ironing board.

Stayed in April 2024

Service could have been a little better at breakfast. Plates weren't cleared and food ran out very quickly, Hot chocolate wouldn't work in the machine. But this didn't negatively impact our stay.

The reception staff and the restaurant staff very all very friendly. The hotel has great facilities. The hotel and surrounding area is beautiful. Food was fantastic. For the price, the hotel exceeded my expectations.

Stayed in April 2024

Bar staff incredibly rude on one occasion.

Stayed in March 2024

The receptionist was friendly and informative, so great welcome. The building is maintained, clean and tidy. The staff was really happy ( shows good management) beautiful location. I brought my teenage daughters who enjoyed the facilities. I have a daughter at Uni in Derby so will definitely be looking at staying again.

Stayed in March 2024

Nothing

Beautiful location and property

Stayed in March 2024

Dated bedroom and expensive restaurant

The grounds were beautiful

Stayed in March 2024

Nothing

Location, facilities and staff was of excellent quality

Stayed in March 2024

The restaurant

Pool and spa access

Stayed in February 2024

The shower in the room was slow and not very powerful, it was a shower over the bath and was rather narrow ( I kept banging my arm on the wall when washing my hair). The spa facilities had rules about under 16's not being allowed in the sauna, steam room or jacuzzi, yet there were always children in them and occasionally staff would ask them to get out but only if they were passing.

Beautiful grounds and buildings, plenty of parking. The pool/ spa area was lovely but small and got over crowded. Staff were really friendly and helpful. Breakfast was fantastic. Rooms were lovely and had everything, including a fan, an ironing board and iron.

Stayed in March 2024

Beds not the most comfortable. Asked for a room with a nice view which we got but we were put next to a family with young children that kept us up and then woke us up extremely early.

Breakfast great, facilities great.

Stayed in March 2024

very nice place

Stayed in March 2024

The breakfast was good

Stayed in March 2024

The service was poor and slow for lunch. We waited 20 minutes after ordering drinks and food for the waiter to come and say they ran out the wine we picked and gave us alternatives and then waited another 5 minutes for the same waiter to come and say they ran out the peach spritz!! We had to order another drink which took time and overall was not happy! We even paid service charge for what reason? The food was great for lunch but slow service, the receptionist also accused of not paying for bottles of Prosecco which we didn’t even order and in the end apologised as it was a mistake from their end. We also went for dinner in which the service was slow in terms of getting us water and no ice for the bottle of wine! Luckily a lady with brunette hair took charge and gave us a pleasant service! She was absolutely made up for the poor service at the start. The food was great and pricey but worth coming!

Everything about the place was beautiful and well kept! The family room we chose was spacious and convenient, the facilities such as swimming pool, sauna, jacuzzi, and steam room was amazing! We also went for lunch and dinner where the food was great but limited in selection same with high end breakfast! We feel so relaxed and happy!

Stayed in March 2024

Didn’t have a lift.

Facilities and ghosts!

Stayed in March 2024

N/a

Location Staff Breakfast Pool

Stayed in March 2024