22 Hertsmere Road, Canary Wharf, Tower Hamlets, London, E14 4ED, United Kingdom
#288 of 1,008 hotels in London
Guests' ChoiceBased on 2052 hotel reviews
8.3Cleanliness
8.9
Comfort
9.0
Location
9.0
Facilities
8.5
Staff
8.9
Value for money
7.9
Free WiFi
8.1
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End of dialog contentReviewed: April 22, 2024
Lee
United KingdomThe longest check in process that I’ve experienced in my 55 years. Accessible bathroom was very unsuitable for someone 6 ft 4. Low sink with no mirror above made shaving very awkward and to pay £300 for a room and have to stand in a bath with a cheap shower curtain stuck to you back whilst showering is unbelievable.
Location was excellent and immaculately clean. Breakfast was very good considering the added footfall due to the London Marathon
Stayed in April 2024
Reviewed: April 21, 2024
Angela
United KingdomBeing told room not ready at 3pm and would have to wait an hour! complained and they upgraded us but should not have to even ask the question !! Food in bar had to be sent back . Turned football over after being there two hours without asking ! Just the little things that add up
Good hotel . Big modern clean rooms Location for London Marathon was excellent .
Stayed in April 2024
Reviewed: April 11, 2024
Alan
United Kingdomthe location for London on a weekend is perfect, and it not the price of central London
Stayed in April 2024
Reviewed: April 7, 2024
Susan
United KingdomBad smell coming from toilet drain albeit didn’t complain - tired shower curtain
Location
Stayed in April 2024
Reviewed: April 7, 2024
Chris
United KingdomI didn’t like the fact that when booking on the app the photos are very misleading. I thought I was getting a room with a view of Canary Wharf but no. The view was an enclosed court yard! Which is a roof of another part of the hotel. When you’re paying £170 per night, and we were staying 2 nights, Very disappointing.
Very clean and friendly. When we checked into the room we found that the tv wasn’t working. This was rectified by the hotel engineer very quickly.
Stayed in April 2024
Reviewed: April 7, 2024
Kelly
United KingdomLocation
The reception lady was excelent
Stayed in April 2024
Reviewed: April 4, 2024
Adhiambo
United KingdomNothing
Everything
Stayed in March 2024
Reviewed: March 31, 2024
Sherry
United States of AmericaThe windows don’t open at all and the AC was not very powerful. So our room remained warm.
Nice location
Stayed in March 2024
Reviewed: March 29, 2024
Sharon
United KingdomGood location
Stayed in March 2024
Reviewed: March 24, 2024
Adam
United KingdomShower screen instead of a shower curtain.
Great location, clean and spacious room.
Stayed in March 2024
Reviewed: March 18, 2024
Jessica
United KingdomOn of our rooms we’re not ready. We were still waiting for a room for over an hour after we checked in. We ended up getting another room but it was not a twin as requested as we were already late to our event that we travelled for.
It was a good location and very nice.
Stayed in March 2024
Reviewed: March 16, 2024
Mary
United KingdomStaff wen out of their way to be helpful and accommodating
Stayed in February 2024
Reviewed: March 15, 2024
Tom
United KingdomBar area was soulless, multiple rat poison boxes in the main dining room, parking in a horrible multi storey nearby not in the hotel
The location was perfect for our mission, bar food good and staff very nice
Stayed in January 2024
Reviewed: March 10, 2024
Chima
NigeriaCan’t think of anything at the moment
Great breakfast but I would have liked if banana was provided in the menu list
Stayed in March 2024
Reviewed: March 9, 2024
Subhashri
United KingdomRoom wasn't ready at check in time despite requesting an early check in, not enough towels for a 3 person room, queue at checkout-- asked to do express and then repeat regular checkout procedure awkwardly despite a concierge being available the whole time. The room was too warm and the thermostat kept being overridden.
The space, location, bar facilities
Stayed in March 2024
Reviewed: March 7, 2024
Manisha
NetherlandsThe first hotel where I slept wonderfully! Lovely bed for a nice goodnight's sleep. I thought I would be bothered by the subway, but luckily not. Keep it up!!!
Stayed in March 2024
Reviewed: February 19, 2024
Milena
United KingdomThe reception lady was very weird. Wasn't helpful...we came on valentines day with big bunch of roses, asked for a bucket to put our flowers, never got one, then we asked if we could book a table at the hotel restaurant, she said it's fully booked and we can sit at the bar only, but the bartender got as table at the restaurant as it was plenty of space. Not sure why she didn't want as to get the table at the main restaurant, probably she didn't like that we came dressed in sport clothes for check in, as we changed in fancy clothes for a evening later on.
Everything was nice
Stayed in February 2024
Reviewed: February 19, 2024
Natasha
United KingdomChecking in time was quite long
Lovely hotel, great area and the breakfast was amazing. The Concierge was a lovely man who was always smiling and very helpful a real credit to the hotel
Stayed in February 2024
Reviewed: February 16, 2024
Vicki
United Kingdomdirections from jubilee line not great, took a while to find it
room was lovely, breakfast was great, plenty of gluten free options. location ideal for concert venue in the evening. ideal also for visit to greenwich sunday morning
Stayed in February 2024
Reviewed: February 15, 2024
Karen
LuxembourgHousekeeping kept pestering
I requested an extension for my room and was given it with no extra charge. Very impressed.
Stayed in February 2024
Reviewed: February 15, 2024
Owen
United KingdomSlowness of check in
Location, and property in general
Stayed in February 2024
Reviewed: February 15, 2024
Gillian
JerseyTook 40 minutes to check in even though everything had been paid for in advance. Also asked concierge in afternoon if possible to order a taxi to 02. He said fine come down to reception hour before & he would call one. Did that only to find that he should have informed us earlier that a tunnel was closed therefore better to go on tube. Room should have magnified mirror for make up.
Offer of upgrade to bigger room. Bar staff & meal lovely.
Stayed in February 2024
Reviewed: February 15, 2024
Julie
United KingdomI thought the suite could have been a little bigger and higher for better views of the city.
The staff were wonderful and took care of us for our 20th wedding anniversary
Stayed in February 2024
Reviewed: February 11, 2024
Mkscott
United KingdomLocation was perfect for O2, only 1 tube stop away. Room large with good views. Nice breakfast with good selection. Staff were friendly and helpful. Lots of restaurants around hotel. I would defiantly use again.
Stayed in February 2024
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