Friendly staff, lovely bar and restaurant and spacious room.

Stayed in April 2024

room location a bit noisy

Breakfast excellent and dinner great!

Stayed in April 2024

Only thing was in one of the rooms the shower wouldn’t turn on but we had a bath.

Very helpful and polite staff. The hotel was very clean and the rooms were lovely. Breakfast was delicious.

Stayed in March 2024

Overall stay was very nice.

Stayed in March 2024

Looks a bit “tired”, specially the bedroom bathrooms need better cleaning, towels with holes, lots of dust/hairs in towel rail…

Beautiful settings

Stayed in April 2024

Room furniture was little grubby.

Setting is beautiful and tranquil.

Stayed in March 2024

The quality of the sausages and scrambled eggs. Lots of choices but the cooked version had little taste.

The grounds, staff and spa facilities.

Stayed in March 2024

Beds uncomfortable

Beautiful Surroundings

Stayed in February 2024

I had requested on my booking for a walk in shower due to a mobility issue Not only did I not receive this small request ! I was given a room with stairs leading to the room & MORE stairs to access the bathroom. When I asked for another room it was walking distance from the main hotel. I did explain I had walking issues. So had to make do as they said they were full (on a Monday)

Breakfast was lovely & staff were attentive to every need.

Stayed in February 2024

Nothing

We had the premier room which was lovely and large with a 6 foot queen size bed and separate bathroom with double shower. It was very comfortable and had coffee in room and had been newly refurbished with new furniture. A very pleasant experience. The spa and swimming pool and sauna is an excellent addition to the hotel for use during the day.

Stayed in February 2024

Just the very long & a bit confusing walk to our room. Also the small number of lounge chairs by the pool.

A beautiful house, friendly & helpful staff, very good food.

Stayed in February 2024

The steam was separated for each changing room. Would be nice to have 1 general one.

The spa facilities

Stayed in February 2024

The room we had was nice but it was very tired looking. The bathroom really needs an overhaul. There was mould on the sealant around the shower and the paintwork had seen better days. We had booked a twin room with two double beds (I was sharing the room with my Mum) and I asked via email if the room could be fairly close to reception as I am disabled and find walking distance difficult. However on arrival we were allocated a room behind reception but it had a king size bed which Mum and I had to share…the only other option was to be located a substantial distance from reception and the main areas of the hotel. We accepted the room as it seemed the easiest option but it was far from ideal. Another little issue was that we were due to have some family come to the hotel for morning coffee with us in the lounge over the weekend so we asked whether it would be possible to pre order some pastries/biscuits to serve with our coffee. We were told this was not possible as there would be no pastry chef on duty… we felt this was something which, could have been organised as we asked over 24hrs in advance. Instead we cancelled and we went out for coffee elsewhere who could accommodate this. It was disappointing to say the least.

Beautiful country manor set in amazing grounds. It has a lovely lounge area to relax in. We spent time there drinking tea and reading of an afternoon just relaxing.

Stayed in January 2024

Our room had very squeaky flooring boards so walking around the room was very noisy. The shower was a nightmare as the temperature was very difficult to adjust. We had to choose between cold or scorching hot which made for an unpleasant washing experience. The hotel is very big and finding our room was quite difficult to navigate around as the signage isn't very well discripted. At breakfast time we came to the lobby and was told at the reception that we could help ourselves to coffee, then breakfast and find a seat in the dinning area. We did just that we were met with a broken coffee machine. I approached a member of staff and told them the machine wasn't work and was totally dismissed and made to feel like I was burdening her with asking for help. She walked passed me and over to the coffee machine, took a look as if to confirm what I was saying was true and then walked off again without any information as to whether she was going to seek more help or that I should hold on for a sec whilst she investigated. So I had a closer look myself and realised the the machine needed to be reset. So I pressed the reset button and within the time of the reset the staff member came back and abruptly told me that she couldn't fix it and I would have to forgot about coffee and try fresh juice. I explained that I had fixed the problem and all that was need was to press reset and the machine was now working. With that she shrugged her shoulders and walked off to carry back on with what she was doing. We were made to feel like we wasn't supposed to be there and I had wasted her time. Now not that money is an issue but there is a level of service and quality in relations that should be a standard when you spend almost £500 for a 2 night stay and that wasn't what we got. We shrugged off the 1st rude encounter and processed to get breakfast. We helped ourselves to the buffet which was nicely presented and the preceeded to find a table.

Our overall stay was pleasant. The rooms were clean and well presented and the bed was very comfortable enabling us to get a good sleep. Access to the pool and Sauna was a nice addition and the breakfast was quite nice. It was my partners birthday and the hotel staff gave us a complimentary miniature bottle of Prosecco, sweets, balloon and a card which was very thoughtful.

Stayed in December 2023

Maybe free WiFi would have been good

Different restaurants Children could enjoy the pool at set times Spacious room and clean Friendly staff

Stayed in December 2023

Food was not brilliant. Limited menu and quality average.

Lovely property, staff friendly.

Stayed in January 2024

Not much.

Beautiful building, lovely location.

Stayed in January 2024

As above distance of our rooms to the main hotel area.

Everything excellent. Breakfast great. Friendly helpful staff. Lovely pool area again with excellent staff. My only problem was that we were in the Orchard Wing and it was a very long walk to and from the rooms. In future would want to stay in the main building.

Stayed in December 2023

Beautiful setting and grounds. Lovely cocktail/bar area. friendly helpful staff

Stayed in December 2023

Nothing.

You have everything in one place. Spa, restaurants, gym and lovely rooms so you can really relax.

Stayed in December 2023

Rooms looking a bit outdated now a days, the bathrooms need revamping.

The staff were very friendly, the spa was great as were the spa staff, breakfast was lovely. And the grounds were great.

Stayed in December 2023

All great and professional staff. Thank you

Great place I’ll definitely come back

Stayed in December 2023

Tv kept turning off after 10-15 mins and the sink took a while to drain.

Staff were very friendly this time round, great help on front desk, spa staff were great and the breakfast/dinner staff were very attentive and kind.

Stayed in December 2023

Service in the main reception area was a bit lackluster.

Liked the venue and facilities, check in was friendly and efficient.

Stayed in December 2023