Poor finish in bathroom such as sharp areas around sink, bathroom door handle and lock can see old holes around them and the chipboard within door. Bathroom window broken and doesn't close, bedroom windows draughty. Lamp in sofa area finally came on over an hour after we actually turned it on. Never anyone in reception so left standing for a while. Phone is never answered despite calling 5 times to raise an issue of no water pressure (which did get resolved). External works were underway and we're due to continue late into the evening, but were stopped after we raised concerns as we have a young child and was already 7pm.

Good location, lovely view from sea view room. issue raised was resolved within 30 mins. Comfy beds. Clean.

Stayed in March 2024

End of season so it was a bit quiet.

Perfect location, friendly staff, comfortable room, excellent food.

Stayed in October 2023

The owner and her son were extremely kind and helpful. The position of the hotel was, as expected, excellent. We asked for a sea view, and the owner was kind enough to move us down from the second floor to the first floor when we asked, and she gave us a room with a magnificent view of Culver Cliff.

Stayed in September 2023

The beds in the double rooms are two small for two adults to sleep in.

Great location good breakfast..

Stayed in September 2023

Beds are hard, no hairdrier, no decaf drinks in room

Great location, close to the beach, easy to find

Stayed in September 2023

We asked for a double bed but they put two single beds together and covered it, we kept falling in the middle, couldn't really sleep together

Food was good

Stayed in September 2023

Renovation is required

Location is good. Hotel situated besides the beach. And just 15mins by walk to the town. Breakfast is nice.. free car parking and good wifi signals

Stayed in August 2023

Great location, very friendly and approachable family run hotel staff, amazing views from the hotel overlooking shanklin beach, good choices at breakfast, free car park, good value for money compared to nearby hotels, perfect for a family getaway including the kids

Stayed in August 2023

Bed was a bit uncomfortable in room initially allocated but no problem in giving us another room with a comfortable bed.

The location, the friendliness of the staff and a nice help your self breakfast.

Stayed in August 2023

The shower in room 9 only has 2 settings, scalding hot or ice cold and no amount of tinkering would get it to an acceptable temperature

Nice room, great location

Stayed in August 2023

Headboard on bed and somewhere to hang a towel near basin.

Ok, more cereal options needed and some yogurts available would be good. Also fried eggs too.

Stayed in August 2023

The bar choice was a little bit poor

Location was excellent Room was spaceous

Stayed in August 2023

Nothing

Excellent location with short walk to both beaches, shops, pubs, and restaurants.

Stayed in August 2023

Cold breakfast, and ran out quickly and slow to replace

Cheap and convenient

Stayed in August 2023

Clean welcoming and good position

Stayed in August 2023

I am very happy to stay with us ,, friendly staff One thing I would say they have to change shower it’s bit old fashioned type Other than I am very happy stay looking forward next stay hotel view great

Stayed in August 2023

That the outside balcony and pool was closed. Also the set volume on the TV, so you could hardly hear it.

The way you could help yourself to breakfast. The lovely designed bar, pool table and relaxed atmosphere.

Stayed in August 2023

Wish the breakfast included more vegetarian options and fruits, but otherwise not bad.

The location was excellent. Just a 5 minute walk down to Shankline Beach. The room we stayed at had an excellent view of the beach as well. Beautiful sunrise. Great value for money.

Stayed in August 2023

Friendly hotel in an excellent location.

Stayed in August 2023

It was only a fixed shower head with a very fine water jet, which made the showering more like a struggle. Dirty carpet, dusty surfaces, tasteless and weak coffee, and sticky table at breakfast. Lack of maintenance, like: there was a piece of wood missing from the window ledge, and it needed painting so the wall as well, or half part of the wardrobe was completely missing. This hotel could do much better by paying more attention to details. I am sorry...

The view and location were awesome.

Stayed in August 2023

Parking and staff are friendly.

Stayed in August 2023

The rooms need more attention : Sink tap over was missing, lights above the mirror was not working, curtains did not open properly, bedside table drawer was missing was just an empty box.

The location was perfect and fine staff were really nice !

Stayed in August 2023

The wait time for food while ordering dinner. Also they could have checked us in a bit early.

The Location

Stayed in July 2023

the room was abit bland,all painted white,no colour or pictures,not a warm welcoming room,more a budget hotel feel. The breakfast is a buffet style,help yourselve and the quality of the breakfast wasnt that good. I would rather they served us only what we wanted, reducing waste and spend a little more on the quality of the breakfast,it was abit disappointing, we had breakfast out the following day.

location and friendlyness of the staff,value for money and included car parking. Location good and a quite hotel, clean and meets needs

Stayed in July 2023