Albany Street, London, NW1 3UP, United Kingdom
#502 of 1,010 hotels in London
Guests' ChoiceBased on 1891 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.2
Staff
8.4
Value for money
7.5
Free WiFi
8.3
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End of dialog contentReviewed: 24 April 2024
Kevin
IrelandRoom was small. Glass wall between shower and beds not great when sharing with friends.
Good location. Nice friendly staff
Stayed in April 2024
Reviewed: 23 April 2024
Maria
GreeceThere was no proper lobby
The amenities (Rituals)
Stayed in April 2024
Reviewed: 19 April 2024
Patricia
IrelandNoisy guests. Walls between rooms too thin
Convenient location. Friendly and efficient staff. Fantastic breakfast selection in Level.
Stayed in April 2024
Reviewed: 18 April 2024
David
United KingdomRoom was small. Light entering in the room even with blinds closed down.
All was ok. They did give me access to Lounge at The Level so I could take some bites after a long day. Thanks
Stayed in April 2024
Reviewed: 16 April 2024
Laraine
United KingdomBedside cabinets ! Totally useless
Great staff in the level
Stayed in April 2024
Reviewed: 10 April 2024
Amy
United KingdomI loved everything x
The welcome when we arrived was brilliant, the staff were so friendly and helpful, we got a mini tour of the hotel and the concierge took our bags to our room. Every member of staff was lovely and couldn’t do enough. The room was spotless. The location of the hotel was perfect, for all transport links and only a short walk from tourist attractions.
Stayed in April 2024
Reviewed: 1 April 2024
Adam
United KingdomNothing.
Location.
Stayed in March 2024
Reviewed: 31 March 2024
Lay
SingaporeNeed to walk 10-15 mins from station and bus stop
Room was big Beds were comfortable Amazing shower pressure
Stayed in March 2024
Reviewed: 26 March 2024
Elizabeth
United KingdomA bit noisy and I booked a twin room but was given a king size room which they said would be altered to suit, rang at 5pm and asked for it to be changed while I was out but it wasn’t. They also said they hadn’t been informed I was only staying 1 night instead of 2 but I know booking.com had informed them
Great location, immaculate throughout, amazing shower and great decor
Stayed in March 2024
Reviewed: 25 March 2024
Yury
SlovakiaPersonal could be more friendly, also corridors in the hotel could be cleaner
I liked location of the hotel and by reserving deluxe room you get entrance to the lounge
Stayed in March 2024
Reviewed: 24 March 2024
Brigitte
NorwayI should like to take a coce from lounge to my room. The bed was a little to hard, I like it but my husband had not.
That I was opgaded to the lounge. I did not know that they had that. I loved the breakfast and the lounge.
Stayed in March 2024
Reviewed: 17 March 2024
Alan
South AfricaIssue with the room air conditioner … room very hot
Excellent English and Continental Breakfast
Stayed in March 2024
Reviewed: 16 March 2024
Scott
United KingdomIn our time we generally found staff useful however communication was not always clear and having requested tea / supplies for the room, we had already checked out by the time it may have come to the room!
The room was lovely, facilities excellent and the location ideal for an evening in the city. We really appreciated the treats and little touches such as the birthday messages.
Stayed in March 2024
Reviewed: 14 March 2024
Ran
IsraelThe water from the shower flows all over the floor and the water in the hand washing sink doesn't go down.
Very good location, modern and comfortable room, good breakfast and bar. I stayed during winter and the room was always warm which makes a big difference.
Stayed in March 2024
Reviewed: 12 March 2024
Johnstone
United StatesThe noise level from outside was very loud, even from 6 floors up. Breakfast buffet was very expensive for what we got, and there was major pressure to download the app for Melia hotels to check in (1 received 3-4 emails reminding me to check in), which I do not want on my phone. The hotel carpets in the hallway looked a little run down and stained.
Convenience, the bar food, and quarkiness of the artwork in the hotel.
Stayed in March 2024
Reviewed: 11 March 2024
Marie
United KingdomThe cooked breakfast buffet needed to be better heated. The breakfast tasted too cold. The lifts seemed to be broken and we were on the seventh floor.
Clean and stylish
Stayed in March 2024
Reviewed: 4 March 2024
Rachel
United KingdomFriends room size too small
Breakfast was superb. All staff were excellent. Our room was superb. Our friends room was too small. We would not hesitate in coming back but would need a room at least the size that we had.
Stayed in March 2024
Reviewed: 2 March 2024
Alroumi
KuwaitThe bathroom was sooo tiny
The location and the bed was comfortable
Stayed in February 2024
Reviewed: 29 February 2024
Marlon
United Kingdom£50 deposit
Room was lovely
Stayed in December 2023
Reviewed: 28 February 2024
George
United KingdomThe Level is such a great idea to have access to snacks and drinks. There was even tapas.
Stayed in February 2024
Reviewed: 26 February 2024
Chilli
United KingdomEverything was lovely till the morning. Unfortunately you can hear everyone leaving there rooms and it gives uni feelings when you can hear the room above you showering or plugging in there phone to the sockets. Really it was nice just the soundproofing is bad. I would stay again but speak with reception to get a quite room.
The room was nice and clean. Well decorated and didn't feel small. The down stairs lobby was nice and presentable and the bar was nice.
Stayed in February 2024
Reviewed: 25 February 2024
Mala
United KingdomRoom service food -not great and expensive
Great location and decent hotel for the price
Stayed in February 2024
Reviewed: 23 February 2024
Stuart
United KingdomNothing to report as the experience was fantastic
The room the staff and the free upgrade to the level - game changer so we would certainly book again
Stayed in February 2024
Reviewed: 20 February 2024
Rachel
United KingdomThe room was incredibly hot and the air conditioning didn't make any difference. We could open the windows but being London this made it too noisy to sleep.
Lovely clean room with lots of space (we were upgraded on arrival). Very comfy bed.
Stayed in February 2024
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