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  5. Reviews of Mercure Dartford Brands Hatch Hotel & Spa

Reviews of Mercure Dartford Brands Hatch Hotel & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Brands Hatch, Ash, DA3 8PE, United Kingdom

#5 of 5 hotels in Ash

Guests' Choice

Review Score

Based on 2527 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.5

  • Facilities

    7.4

  • Staff

    8.1

  • Value for money

    7.0

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    8.0
    Great location for track
    • Leisure trip
    • Solo traveler
    • Family Double Room with Sofa Bed
    • Stayed 2 nights

    See above

    Room fine as was the supper BUT breakfast time on a SATURDAY is too late if you are at the circuit start time is be no ,after than 7pm on race days .

    Stayed in March 2024

  • Reviewed: March 27, 2024

    6.0
    After we were moved to another room & £60 overcharge refunded our stay was okay
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    On arrival over charged. This was refunded when we informed reception Carpet in room was disgusting, heating didn’t work. Member off staff couldn’t rectify the problem. This was classed as a superior double room!!!!!

    Location was good Staff helpful

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    it was fine in all respects, save the skinny douvet and lack of a spare pillow.
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night

    bed coverings were very thin, and there is usually a spare pillow in the wardrobe when i stay at a hotel, there was not one at the Mercure, i did not get a good nights sleep as a result. Also two single beds in the room as requested, but only one chair to sit on!

    the hotel was fine.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    7.0
    Really enjoyed the stay staff could be better trained service needs some attention. overall would stay there again.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food was expensive for what you received selection wasn’t great, service could’ve been better.

    Perfect location, spar facilities were really good.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    6.0
    Great rooms clean and comfortable Bar and restaurant need sorting along with good quality food to match the price
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very poor quality food Breakfast had lots of items empty and staff non existent to get refilled

    Location

    Stayed in March 2024

  • Reviewed: March 17, 2024

    6.0
    Good location, poor food choice and tired spa!
    • Leisure trip
    • Couple
    • Family Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Spa was dirty, food wasn’t great, ok for one nights dinner but not enough healthy options.

    Location

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No bath, room was cold when we arrived

    Comfortable and friendly stafff

    Stayed in March 2024

  • Reviewed: March 8, 2024

    7.0
    Good location and facility, room was dusty and a bit tired. Facilities generally good. Watch out for staff charging for
    • Business trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff to charge for parking, I had already pre-paid which included parking for residence.

    Great location. Good bar and resteraunt, pool is always busy.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Convient

    Good

    Stayed in March 2024

  • Reviewed: February 28, 2024

    7.0
    too cold at night.
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    room was so cold. turned up thermostat to 21 and made no difference. room at 15 told staff member and we were told it’s because it’s an old building!!?!?! take an extra duvet!

    located on brands hatch racetrack which is great. clean, neat, and with drink facilities.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    6.0
    One night stopover
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower was poor. It was a dual overhead or wall fixed attachment. But the shower head was mounted really low down and wouldn't fix into a position whereby the water hit your body. Unfortunately we had very noisy drunken neighbours who were very loud in the games room near reception when we arrived at 11.30pm. They came to their room several hours later, shouting which was annoying after our long journey. Also the person on duty that checked us in wasn't very welcoming and didn't offer us any information such as time of breakfast.

    Location was close to a wedding venue we were attending the following day. Comfortable bed. Pleasant reception and bar area with nice seating. Parking OK but spaces a little tight.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    7.0
    The staff were very helpful but the property could do with a little TLC
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property is looking a little tired

    Stayed in February 2024

  • Reviewed: February 26, 2024

    8.0
    Comfortable and good location
    • Business trip
    • Solo traveler
    • Family Double Room with Sofa Bed
    • Stayed 2 nights

    Door Key Cards worked once then failed (5 times during 2 day stay), Breakfast a little chaotic

    Rooms Comfortable, Service was good

    Stayed in February 2024

  • Reviewed: February 26, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Meal choices were quite limited and quite expensive.

    Room was comfortable and clean and spacious. Bathroom had modern, attractive decor and was clean. It also had good quality liquid soap and shampoo. There were power sockets and USB charging points. The health club is really good: big range of equipment in the gym, nice pool and treatment rooms for massaged etc. good towels provided for hotel guests too.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    Good place overall worth the money but the Caesar salad was not nice
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was fine except the food we got two Caesar salads and that was -10

    Stayed in February 2024

  • Reviewed: February 21, 2024

    6.0
    Satisfactory.
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room carpet was dirty with marks (wine ?)as this need to be change, No water, no fridge.

    Big space

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was nice and clean.

    Stayed in January 2024

  • Reviewed: February 20, 2024

    6.0
    Enjoyable, breakfast could be better
    • Leisure trip
    • Family with young children
    • Family Double Room with Sofa Bed
    • Stayed 1 night

    Breakfast was a bit disappointing unfortunately. We arrived at 8.45am (which for us is very late!) and half the room was cordoned off and unfortunately there was no where for us to sit! We waited for a table to come free. By this point it was about 9am (breakfast finishes at 9.30!). There were items missing from the hot breakfast area so I requested them and they did duly arrive. The cold meat and cheeses looked sparse and lacking in variety unfortunately. One of the coffee machines was broken so there was a bit of a wait for tea/coffee Compared to last summer when we stayed it seemed like the breakfast had been stripped right back, I could be wrong

    We enjoyed a nice swim, but the jacuzzi was not working which was a shame. Also, there appeared to be swimming lessons going on so there were no chairs to put our towels on - that's fine, we put them on the floor. But it meant we had no where to sit so we had to stay in the pool but we felt like we were in the way a bit The room was comfortable, we had room service which (once we finally managed to get through, it took about 15 minutes for them to answer the phone!) when it arrived was very hot and tasty Staff were very friendly and helpful

    Stayed in February 2024

  • Reviewed: February 19, 2024

    8.0
    great location and nice place
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    all ok

    convenient location and lovely clean room. liked the themed motorsport decor ample parking

    Stayed in January 2024

  • Reviewed: February 11, 2024

    8.0
    Lovely stay, great staff, fabulous value for money
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Carpets were stained in some places, could do with some updating

    The spa was lovely

    Stayed in February 2024

  • Reviewed: February 8, 2024

    7.0
    Been before and would stay again !
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Unfortunately there was a travelers wedding reception on, security was good and I understand they are good paying guests at a quiet time of year, disturbed by a lost child rattling door handle early hours and had to phone front desk twice, they sorted it out !

    Locally to circuit and friends, easy rail access to London and south coast. stayed before and will stop again.

    Stayed in January 2024

  • Reviewed: February 8, 2024

    8.0
    I would stay again
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit dirty in areas especially bathroom

    Nice big room. Nice to have checkout at 12

    Stayed in February 2024

  • Reviewed: January 30, 2024

    8.0
    Lovely looking hotel, great location and very efficient friendly staff.
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were very uncomfortable. We had to ask for extra duvets to sleep on top of but they didn’t help much so we didn’t sleep well.

    The staff were super friendly and couldn’t do enough to ensure our every need was catered for.

    Stayed in January 2024

  • Reviewed: January 27, 2024

    8.0
    Very nice hotel and definitely worth staying with pretty reasonable price for the room given the quality. The only letdo
    • Business trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast is a scam to be honest. Extremely simple not loads of choice for an extortionate price. If they had pancakes or waffle machines with a more extensive choice then the price can be justified but with the limited choice at the moment if I come again I’ll skip breakfast.

    Very nice property, well set out, extremely clean. Extremely nice staff especially the lady on reception this morning

    Stayed in January 2024

Showing 1 - 25

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