Brands Hatch, Ash, DA3 8PE, United Kingdom
#5 of 5 hotels in Ash
Guests' ChoiceBased on 2527 hotel reviews
7.0Cleanliness
7.5
Comfort
7.6
Location
8.5
Facilities
7.4
Staff
8.1
Value for money
7.0
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 28, 2024
Brian
United KingdomSee above
Room fine as was the supper BUT breakfast time on a SATURDAY is too late if you are at the circuit start time is be no ,after than 7pm on race days .
Stayed in March 2024
Reviewed: March 27, 2024
Karen
United KingdomOn arrival over charged. This was refunded when we informed reception Carpet in room was disgusting, heating didn’t work. Member off staff couldn’t rectify the problem. This was classed as a superior double room!!!!!
Location was good Staff helpful
Stayed in March 2024
Reviewed: March 22, 2024
Christopher
United Kingdombed coverings were very thin, and there is usually a spare pillow in the wardrobe when i stay at a hotel, there was not one at the Mercure, i did not get a good nights sleep as a result. Also two single beds in the room as requested, but only one chair to sit on!
the hotel was fine.
Stayed in March 2024
Reviewed: March 20, 2024
Ganderton
United KingdomFood was expensive for what you received selection wasn’t great, service could’ve been better.
Perfect location, spar facilities were really good.
Stayed in March 2024
Reviewed: March 20, 2024
Mark
United KingdomVery poor quality food Breakfast had lots of items empty and staff non existent to get refilled
Location
Stayed in March 2024
Reviewed: March 17, 2024
David
United KingdomSpa was dirty, food wasn’t great, ok for one nights dinner but not enough healthy options.
Location
Stayed in March 2024
Reviewed: March 11, 2024
Rupert
United KingdomNo bath, room was cold when we arrived
Comfortable and friendly stafff
Stayed in March 2024
Reviewed: March 8, 2024
Mark
United KingdomStaff to charge for parking, I had already pre-paid which included parking for residence.
Great location. Good bar and resteraunt, pool is always busy.
Stayed in March 2024
Reviewed: March 3, 2024
Lee
United KingdomConvient
Good
Stayed in March 2024
Reviewed: February 28, 2024
Debbie
United Kingdomroom was so cold. turned up thermostat to 21 and made no difference. room at 15 told staff member and we were told it’s because it’s an old building!!?!?! take an extra duvet!
located on brands hatch racetrack which is great. clean, neat, and with drink facilities.
Stayed in February 2024
Reviewed: February 28, 2024
Julie
United KingdomShower was poor. It was a dual overhead or wall fixed attachment. But the shower head was mounted really low down and wouldn't fix into a position whereby the water hit your body. Unfortunately we had very noisy drunken neighbours who were very loud in the games room near reception when we arrived at 11.30pm. They came to their room several hours later, shouting which was annoying after our long journey. Also the person on duty that checked us in wasn't very welcoming and didn't offer us any information such as time of breakfast.
Location was close to a wedding venue we were attending the following day. Comfortable bed. Pleasant reception and bar area with nice seating. Parking OK but spaces a little tight.
Stayed in February 2024
Reviewed: February 26, 2024
Richard
United KingdomThe property is looking a little tired
Stayed in February 2024
Reviewed: February 26, 2024
Mark
United KingdomDoor Key Cards worked once then failed (5 times during 2 day stay), Breakfast a little chaotic
Rooms Comfortable, Service was good
Stayed in February 2024
Reviewed: February 26, 2024
Ann
United KingdomMeal choices were quite limited and quite expensive.
Room was comfortable and clean and spacious. Bathroom had modern, attractive decor and was clean. It also had good quality liquid soap and shampoo. There were power sockets and USB charging points. The health club is really good: big range of equipment in the gym, nice pool and treatment rooms for massaged etc. good towels provided for hotel guests too.
Stayed in February 2024
Reviewed: February 22, 2024
Kenny
DenmarkEverything was fine except the food we got two Caesar salads and that was -10
Stayed in February 2024
Reviewed: February 21, 2024
Lilaram
United KingdomRoom carpet was dirty with marks (wine ?)as this need to be change, No water, no fridge.
Big space
Stayed in February 2024
Reviewed: February 20, 2024
Tobi
United KingdomRoom was nice and clean.
Stayed in January 2024
Reviewed: February 20, 2024
Amanda
United KingdomBreakfast was a bit disappointing unfortunately. We arrived at 8.45am (which for us is very late!) and half the room was cordoned off and unfortunately there was no where for us to sit! We waited for a table to come free. By this point it was about 9am (breakfast finishes at 9.30!). There were items missing from the hot breakfast area so I requested them and they did duly arrive. The cold meat and cheeses looked sparse and lacking in variety unfortunately. One of the coffee machines was broken so there was a bit of a wait for tea/coffee Compared to last summer when we stayed it seemed like the breakfast had been stripped right back, I could be wrong
We enjoyed a nice swim, but the jacuzzi was not working which was a shame. Also, there appeared to be swimming lessons going on so there were no chairs to put our towels on - that's fine, we put them on the floor. But it meant we had no where to sit so we had to stay in the pool but we felt like we were in the way a bit The room was comfortable, we had room service which (once we finally managed to get through, it took about 15 minutes for them to answer the phone!) when it arrived was very hot and tasty Staff were very friendly and helpful
Stayed in February 2024
Reviewed: February 19, 2024
Debbie
United Kingdomall ok
convenient location and lovely clean room. liked the themed motorsport decor ample parking
Stayed in January 2024
Reviewed: February 11, 2024
Erin
United KingdomCarpets were stained in some places, could do with some updating
The spa was lovely
Stayed in February 2024
Reviewed: February 8, 2024
Jonathan
United KingdomUnfortunately there was a travelers wedding reception on, security was good and I understand they are good paying guests at a quiet time of year, disturbed by a lost child rattling door handle early hours and had to phone front desk twice, they sorted it out !
Locally to circuit and friends, easy rail access to London and south coast. stayed before and will stop again.
Stayed in January 2024
Reviewed: February 8, 2024
Henry
United KingdomA bit dirty in areas especially bathroom
Nice big room. Nice to have checkout at 12
Stayed in February 2024
Reviewed: January 30, 2024
Sandie
United KingdomThe beds were very uncomfortable. We had to ask for extra duvets to sleep on top of but they didn’t help much so we didn’t sleep well.
The staff were super friendly and couldn’t do enough to ensure our every need was catered for.
Stayed in January 2024
Reviewed: January 27, 2024
Jacob
United KingdomBreakfast is a scam to be honest. Extremely simple not loads of choice for an extortionate price. If they had pancakes or waffle machines with a more extensive choice then the price can be justified but with the limited choice at the moment if I come again I’ll skip breakfast.
Very nice property, well set out, extremely clean. Extremely nice staff especially the lady on reception this morning
Stayed in January 2024
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