Had to stipulate when I would arrive at breakfast. Couldn’t just turn up. Could do with better toilet paper which was too thin! Bath/shower could do with upgrade

Clean both rooms and buildings. Rooms comfortable. Breakfast was OK. Staff were brilliant. I enjoyed my stay.

Stayed in April 2024

Very good choices for breakfast we did also eat in the restaurant one evening and the service and food we exceptional very good value for money our room was very spacious and enjoyed the spa the location of the hotel convenient for the town centre, city wall and cathedral would defiantly use this hotel again when visiting Chester

Stayed in April 2024

X

Spaciousness, cleanliness and airyness

Stayed in April 2024

The twin room we were allocated was so small we had to plan who was moving where next in room. Our suitcase was constantly moved to let us get around! The bathroom was minute too. The room needed refurbishing. A first for us as we'd always been satisfied with our room on every occasion. One thing that really bugs me! You leave info about where to put towels you want to changing so that other, unused ones were not unnecessarily laundered. Excellent. It never happened. All towels in room were changed every day. What a waste of money, our planets resources, and effort to get it right. Breakfast was not as good as usual

Been staying at the mill since it first opened. Location is great for the city and the staff are consistently friendly and professional.

Stayed in April 2024

Bathroom

Lovley building

Stayed in April 2024

Price of Guinness!

Great service by all staff. Missed Sam though who was on holiday.

Stayed in April 2024

Beds were uncomfortable and the extractor fan was broken in the room. Also it wasn’t made obvious it was £9 a day parking. Not to mention the padlock to keep your car safe was broken and smashed bottled glass on the entrance. Which when you pay the amount you had to it would be nice not to worry about puncturing your tyres.

The spa was good and a good location.

Stayed in April 2024

Nothing to criticise

The hotel, which is in easy reach of the railway station, is also within easy walking distance of all the main places of interest in the old city. The location of the hotel by a canal is lovely. All the staff with whom we came into contact were very pleasant, cheerful and helpful. The rooms were of a good size, and the beds were big and comfortable.

Stayed in April 2024

Tiny bathroom with weak shower over a bath, difficult to get in and out. Hard pillows. No bar meals in evening only main restaurant with poor vegetarian options. Cramped car park.

Warm welcome. Attractive hotel close to city centre. Good breakfast with good service.

Stayed in April 2024

Great place to stay,decent bar ,great restaurant and excellent breakfast, plus pool facilities

Stayed in April 2024

All fine.

Staff breakfast location

Stayed in April 2024

Beds could be comfier, only one plug socket in room, being very picky because there wasn’t much wrong!

Good location, clean, breakfast and spa included

Stayed in April 2024

Cold pool

The pool was very cold but everything else was good 👍

Stayed in April 2024

Can’t be changed but the hotel in close to a busy road which is an issue if you are light sleeper but staff quick to take action

Staff very accommodating and helpful. After asking to be moved to a quieter room we were given a considerable upgrade in room. Very clean and comfortable

Stayed in April 2024

Breakfast was adequate but not special. For the hot food there was scrambled egg (watery) fried egg, bacon (covered in that unpleasant white stuff) hash browns, beans and tomatoes but no mushrooms and no black pudding. I have had worse but also much better. There was a good selection of cereals and fruit juice as well as croissants and toast.

Room excellent, spacious and comfortable. Lots of room in the bathroom too.

Stayed in April 2024

Rooms a bit dated

Stayed in March 2024

Breakfast was just ok, set up meant you needed to queue in a small space and quality of food could have been better

The room with balcony was great, receptions bar had a great renovation. Pool great

Stayed in April 2024

Good location with easy on-sire parking (fair additional fee per 24hrs). Decent sized room with everything necessary for a comfortable stay. Great buffet breakfast with plenty of choice and attentive Staff.

Stayed in April 2024

The rooms bathroom, although spotlessly clean and spacious with a large vanity shelf had a bath and not walk in shower. The bath had a shower from the taps. Surprisingly though it was quite powerful and the water temperature really good. Only real quibble was it was a tad dated. Also could with a shelf for shower gels etc and possibly an upgrade to walk in shower. I do realise though that some people do like a bath.

Bedroom was large and well appointed. Plenty of storage for a weekend break. Bed was very comfortable. Also had a good size TV. The room was spotlessly clean and everything was well maintained. The breakfast was superb. The dining room is spacious and airy. The hot help yourself buffet was excellent. Plenty of it and always hot. One really good touch was that toast was already made, so no waiting in a queue for either underdone or burnt toast from one of those rotary machines. The breakfast staff were all helpful and attentive. The pool area and sauna also spotlessly clean and well maintained. The bar is large and well stocked and not over priced, bar staff also excellent. Check in was a breeze. Hotel also has a large car park opposite the main entrance which is free for the duration of your stay.

Stayed in April 2024

The bathroom layout was a bit awkward with the light outside, toilet behind the door when it was open, and a lack of towel hooks, but these were minor inconveniences.

Had a really nice stay. Room was clean and comfortable. Breakfast was really well organised and the host was very friendly and polite. Having access to the pool and fitness centre was nice. We tried the pool and it was a good size and not overrun with guests. Staff were helpful with requests. Location was great; close to the train and town centre. We would stay again.

Stayed in April 2024

Very little to dislike about our stay. The only really small thing was that the spa could have been slightly cleaner, but definitely didn't put us off.

Really nice hotel. The spa was a great bonus and no restrictions on use. Rooms are clean and comfortable and quite spacious, decor is plain but absolutely fine. Very good access to central Chester. Parking outside was convenient and a reasonable rate. Would stay here again.

Stayed in April 2024

The Jacuzzi bath did NOT work in Room 516. TV channel 802 did NOT work ever. (The channel that's supposed to tell you about the facilities in the hotel) We reported it but nothing happened. NO towel rails at all which is ridiculous. These 3 things were very disappointing!

We were upgraded on arrival to Room 516 which could have been perfect. Breakfast was top marks. Location great. Bed comfortable. Towels soft & fluffy. Housekeeping were great. Everything very clean. Staff lovely flexible & helpful. Evening meal very good with great dining room Staff.

Stayed in April 2024

The restaurant had a very restricted menu. We even got overcharged. However, it was rectified Breakfast was nice though more choices 😋

Rooms were lovely, location ideal for the town Facilities were very good

Stayed in April 2024

I was charged £9 for parking my car when the website clearly stated parking was free.

Stayed in April 2024