The bathroom was clean however it was beginning to look as if it needs some attention. Also smoke detector light kept flashing all night which made for a disturb night sleep.

The location was great. Staff were very pleasant and helpful.

Stayed in February 2024

Room overly hot. Could not control temperature and had to request maintenance to come and turn off the system in our room. Buffet style breakfast resulting in cold food and was chaotic when busy.

Excellent location.

Stayed in February 2024

There should be dimmer switches for lights beside the bed.

Excellent service. Very friendly and cooperative staff. Cleanliness. Location. Around the corner from tube station.

Stayed in February 2024

The size of the bathroom could be bigger and with more amenities. The quality and variety of the breakfast buffet could be improved.

The room was spacious, the bed comfortable and the location was excellent, just 2 min walk from the Metro (with 3 lines). The neighboorhood is safe, walking distance to V&A museum as well as to the Museum of Natural History. The staff was friendly and helpful when needed.

Stayed in February 2024

Food smell in the lobby

Location and the staff

Stayed in February 2024

Breakfast was excellent. Plenty of choice

Stayed in February 2024

Bathroom wasn’t very clean and the room was quite outdated.

Very comfortable bed, and large room in a convenient location.

Stayed in February 2024

Nothing

Central to London and the tube station fir east access around central London.

Stayed in December 2023

The bathroom was not clean there were a few strands f hair on the floor, but bigger scheme of things it was fine.

The room was really comfortable. The staff at the concierge and the cloak rooms were fantastic and fast, Breakfast was great and the staff was very polite. Great short stay. Definitely recommending!

Stayed in February 2024

see above pleez ha

all fine but I'm now in a better hotel 🏨 in India 🇮🇳 easy access WiFi, tv 📺 with more than three channels and a very nice balcony too so no need to prise the window open half n inch to get some fresh air 😀 be lucky hug

Stayed in February 2024

Fridge wasn’t particularly cold. I bought milk for the baby which didn’t feel cold in there. There were 2 lights out if order and one just servicing pent house so we couldn’t get in a lift at floor 1 with the buggy and already full.

The room was lovely and large for a family with a bath for the children which was great.

Stayed in February 2024

Breakfast limited choices

Central location Big spacious rooms Clean

Stayed in February 2024

The room was dated and water pressure was disappointing.

The hotel staff were attentive and helpful. Location from the tube station was great.

Stayed in January 2024

Drain in bathroom sink left smell in room

The overall cleanliness,friendly staff, and decor. Excellent location.

Stayed in February 2024

The family room we stayed in requires refurbishment, and so the elevators.

Excellent location; the lobby, the bar and the restaurant are very nice; the buffet style breakfast is great with lots of choices of food, fruits and vegetables; the hotel staff is efficient, helpful and friendly; the check-in and check-out services are smooth and easy.

Stayed in February 2024

We stayed 4 days and they didn't change the sheet on the beds, the elevators was very slow

The breakfast

Stayed in February 2024

We asked for extra milk for our room twice before we finally got it the third time.

Great breakfast

Stayed in February 2024

Breakfast was okay but not a massive fan of a buffet style hot breakfast as by the time you come to eat it, the eggs and beans never look too hot. Would have preferred just to order a cooked breakfast to the table. The kettle didn't quite reach the plug so was awkward to use. Milk wasn't replenished the next day for tea and coffees but the reception were happy to supply some more milk when asked.

Quite a good variety of options at breakfast and the pastries were a good addition. The room was clean. The location was great, just round the corner from the tube station.

Stayed in February 2024

There was a red chair in the room which had an unpleasant smell but am sure this can be taken care of with some fabric freshener spray. A walk in shower would have been more comfortable but it was totally fine for a couple of days.

The location of the hotel is perfect - just around the corner from Gloucester Road station. I requested a quiet room which was fulfilled - for London hotel rooms the size of the room was HUGE:-) The bed was very comfortable. Due to a plumbing issue there was no water on the first morning of my stay but I received a complimentary breakfast voucher so had the chance to experience breakfast which was very good - lots of variety! Kudos to the staff for keeping everything running smoothly -there were a lot of people there and it was very busy! I will be adding this hotel as a favorite to check for availability etc for my next trip to London for sure!

Stayed in February 2024

Nothing

Good location

Stayed in February 2024

Although excellent and clean the room wasn't quite up to modern standards. So no USB ports (but plenty of plug sockets) and nothing to power on the bedside table

Location was excellent, staff friendly and the room clean and quiet. My room was a last minute special and was very good value.

Stayed in February 2024

I am most of the time given the room next to the fire exit and the 5th floor is most of the time noisy and works are done. The rooms need to be modernised and hope next time to get a better room above the 5th floor

I come to the hotel every year so I like it

Stayed in February 2024

The concierge team were extremely rude and unhelpful. Upon departure, I approached the concierge team / desk to ask them a question. One took their glasses off an ignored me all together, and the other said they didn’t know - end of conversation! I thought the concierge were the team that can do anything, and are tipped upon receipt of service - not the case here! Pretty disappointing after a rather positive and pleasant stay.

The staff in the restaurant were fantastic, a great team who were super polite and efficient. Hotel was clean, great location and was perfect for our trip.

Stayed in February 2024

Fire alarm went off a few times!

Beautiful hotel, staff were al great and location was fantastic

Stayed in February 2024

No running water for showers or even brushing teeth in the morning

Location was perfect to the NH museum

Stayed in February 2024