Hotel definitely needs to be refurbished. Curtain in room was undone, half hanging. I had to report this to reception to get fixed. This means that House Keeper is not inspecting rooms at all.

We booked room only. Since we are millennium members, we were upgraded for early check-in. Check-out facilities are more than exceptable.

Stayed in April 2024

The hotel room was tired and dated and needed updating.

The location of the hotel was great for the tube and for the shops. There were plenty of restaurants around to choose from and the area is lovely to walk round.

Stayed in April 2024

A bit old and def needs some renovation

Location

Stayed in April 2024

The reception was disorganised upon arrival, whilst waiting a couple of staff members responded to guests in a rude manner. The room did not look how they did online, the facilities were worn and outdated.

Location was great

Stayed in April 2024

The rooms were very small.Although i requested 2 rooms next to eavh other well ahead of time (more than one month) that was not taken into consideration by rhe staff who were very ignorant about our needs.

It was clean. The beds where comfortable.The breakfast although with limitted optjons but was good.

Stayed in April 2024

Some of the stuff where so rude and impolite, which so bad because there was a great ones as will

The location of the hotel is very good

Stayed in April 2024

Room a little tired but in no way spoiled our stay

Friendly staff, good location, lovely breakfast with a good range of fresh choices

Stayed in April 2024

Cold Water tap in bathroom was running warm

Perfect Location. Clean and comfortable. Excellent Breakfast

Stayed in March 2024

- Only one restaurant with very limited Menu - one elevator available for all guests as well as workers ! - cleaning was fair

- The location is amazing , beyond expectation - very very safe - the staff very friendly, specially the two Iran ladies from front desk and the dedicated security Mr.Attila ( taking his job very serious to protect and keep guests safe ) - Small but very cozy

Stayed in February 2024

Lovely location and staff very friendly

Stayed in March 2024

breakfast was a little bit boring and everyday the same

Very good situated, nice rooms

Stayed in March 2024

Very hot the air con not

Stayed in March 2024

Staff wasn’t friendly and the shower in our room burned me and my husband couldn’t get temperature right

Vue was lovely from room and room was clean

Stayed in February 2024

The hotel room facilities are old such as room key, air condition and heater are manually manage. My sister room can not adjust the air condition on her first night it had hot air all night and that reaaly can suffocated. But after telling the front reception the problem had been fixed. My bathroom has heat rack broken. Room is quite dark for my taste. The housekeeper are not very keen to clean up the room and the cleanliness of housekeeper team does not met my standard. I don’t like the bathroom door which is sliding door that all the dust and dirty stuff get stuck and the end of the door stoper. I can actually see that stained carpet in that area. No slipper provided and it feel so bad walking on that carpet without your slipper. I have to wear my sneaker to walk around the room because I did not take my own slipper to my London trip. It cold in Febuary in London who will take a slipper with them. There are 2 elavators but can be use only one which make it so much troubles waiting to go between floor. You have to wait like 10mins to catch the elevator.

Great location. Reception staffs are nice and helping when you asking for help. Breakfast is fine not too many variety of food but bad.

Stayed in February 2024

Room is too small

Location is good

Stayed in February 2024

The bathroom & bedroom were miserably small. The plugs were located below the study table & I had to crawl underneath to charge my phone. The hairdryer did not work well. The staff was not responsive. Needed to nudge them 3 times over the damaged chain lock & high temperatures in the room before something was done. The breakfast spread never changed over the 7 mornings I was there. The 2 wastepaper baskets were not emptied on one night. The coffee capsules were not replenished. The only selling point of this hotel is the good location. Other than that, its service & cleanliness cannot match that of the Singapore head office.

Near to all the luxury stores, train station & bus stops

Stayed in February 2024

Facilities should be renewed

Every thing was fantastic Specially hotel staff they are always helpful and friendly

Stayed in January 2024

Noises at night are loud from other users,told staff who done nothing to help.

Location and price of room.

Stayed in January 2024

Room was ok, but bathroom with sliding door and no sound proofing at all, so not ideal. Room sound proofing was appalling and I could hear our neighbours all night and talking during the day. Had a club room, no robes or slippers as promised and nets on windows had holes in them. Breakfast is awful, so didn't bother on the second morning. Hot food trays seemed to be empty most of the time and pastries were hard and not nice to eat.

For visiting London the location is excellent. We had dinner plans in Belgravia so the location was superb. Walking distance to Harrods and many store, plus many other London tourist hot spots

Stayed in January 2024

Dated with many things that didn’t work. Air conditioning didn’t work properly, lighting was weird some lights wouldn’t switch on or off, curtain rail faulty curtains wouldn’t close

Great location, within easy walking distance Chelsea and Knightsbridge

Stayed in November 2023

there was no electricity port beside the bed, one elevator wasn’t working which made us wait for too long for the elevator every time, and finally the value was too high for the room and the facilities provided

Location, the windows were large which gave it a spacious vibe. it was very clean

Stayed in January 2024

Old furniture

Location

Stayed in December 2023

None

None

Stayed in November 2023

We didn’t have breakfast in the hotel as didn’t want to have a full cooked breakfast and £25 is a bit expensive for some toast and coffee! Great location.

Stayed in November 2023