Rannoch Road Fir Trees, Crowborough, TN6 1RB, United Kingdom
#1 of 6 hotels in Crowborough
Guests' ChoiceBased on 131 apartment reviews
9.4Cleanliness
9.8
Comfort
9.7
Location
9.4
Facilities
9.8
Staff
9.6
Value for money
9.1
Free Wifi
9.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 17, 2025
Chris
United KingdomNothing
Fantastic comms with Charlotte before arrival, she kindly allowed us to arrive a little early. A great, well equipped apartment with the best welcome pack we've ever received. Thoroughly recommended.
Stayed in September 2025
Reviewed: September 8, 2025
Ann
United KingdomNothing I can think of.
Beds really comfy. Kitchen amenities were brilliant and hosts left bread, milk etc for us which was awesome.
Stayed in September 2025
Reviewed: July 30, 2025
Phil
United KingdomThe lock on the main door didn't feel very secure and didn't match the quality of the rest of the accommodation.
All the little extras, eg the welcome basket of food and milk in the fridge and the toiletries in the bathroom. The EV charger was a big plus for us.
Stayed in July 2025
Reviewed: June 30, 2025
Douglas
New ZealandBeautifully designed and great facilities and provisions Lovely and cool on a hot night Great to be able to charge the car
Stayed in June 2025
Reviewed: June 27, 2025
Lynn
United KingdomWe will definitely stay here again even if we have to go out our way so nothing to dislike.
Both the location and breakfasts were excellent, It was all top class and everything was catered for, will definitely stay here again even if we have to go out our way. Charlotte went above and beyond to provide everything one could possibly need to make sure her guests, were comfortable and Happy. 100/100% We found it Very clean and well equipped with quality equipment. We loved the gift basket and fridge full of goodies.
Stayed in June 2025
Reviewed: May 15, 2025
David
United KingdomThere were no negative issues.
The hosts left a food basket on arrival with a number of items left in the refrigerator which was a welcome treat
Stayed in May 2025
Reviewed: May 1, 2025
Joanne
United KingdomNothing
Very clean and well equipped
Stayed in April 2025
Reviewed: April 27, 2025
Kevin
United KingdomNothing
Perfect
Stayed in April 2025
Reviewed: April 18, 2025
Lesley
United Kingdomas always waking up and having to leave
It’s always so clean and very well prepared
Stayed in April 2025
Reviewed: March 14, 2025
Sally
United KingdomThe hob had no instructions, had to ask how to use it.
Very well equipped. The location was lovely and quiet. Bed was comfortable.
Stayed in March 2025
Reviewed: March 3, 2025
Geoff
United KingdomNo terrestrial channels on the TV. Location was a bit further from the town than I expected.
The lay out and facilities.
Stayed in March 2025
Reviewed: February 23, 2025
Jade
United KingdomIt's a really lovely place to stay with lots of room and facilities.
Stayed in February 2025
Reviewed: February 17, 2025
Diamond
United KingdomNothing, all was great.
Everything was incredibly easy to use, making my stay effortless and enjoyable. I especially loved the thoughtful Valentine’s hearts and the delightful welcome basket filled with chocolates upon arrival. It was such a warm and inviting touch!
Stayed in February 2025
Reviewed: December 1, 2024
Lesley
United KingdomHaving to leave I would happily live there in a heartbeat 💓
So warm and welcoming
Stayed in December 2024
Reviewed: November 30, 2024
Giovanni
NetherlandsCan't think of anything we didn't like.
The extras in the fridge such as milk, orange juice and beer, as well as the other things such as a loaf of bread and some pastries were much appreciated. In general, there was everything we needed.
Stayed in November 2024
Reviewed: November 18, 2024
Liz
United KingdomNothing!
The place was immaculate, beautifully furnished and had everything you could possibly need for the perfect stay. Charlotte, the host, had thought of every detail- left us some goodies plus some chocolates and cakes for my husband's birthday and had even decorated with banners, balloons etc for the occasion! We were blown away by her thoughtfulness. The Loft is cosy, comfortable and has amazing views out over the countryside. We ate out at one of the local pubs ( recommended), saw a show on the coast and walked by the sea and enjoyed just chilling out in general- feel like we've been away for longer than a weekend! Will definitely be returning and telling our friends about this wonderful stay.
Stayed in November 2024
Reviewed: November 7, 2024
Sarah
United KingdomVery well appointed, with little touches like milk, bread and snacks being left, along with the usual tea/coffee etc
Stayed in November 2024
Reviewed: October 29, 2024
Tony
United KingdomNothing
A nice modern space- overall. With a well equipped kitchen, a welcome change:) We really enjoyed our stay & appreciated all the attention to detail...
Stayed in October 2024
Reviewed: October 18, 2024
Gayle
United KingdomGreat location , near shops and restaurants but Also rural and near many walking trails in Ashdown Forest. Host responsive to requests and left extra food supplies.
Stayed in October 2024
Reviewed: September 30, 2024
Mark
United KingdomWindow blinds could be better , too much light
Very comfy bed , lovely duvet cover
Stayed in September 2024
Reviewed: September 7, 2024
Nigel
United KingdomWhat was not to like?!
It was lovely, very well kitted out, well furnished and with a number of thoughtful touches
Stayed in August 2024
Reviewed: September 7, 2024
Anne
United KingdomWater pressure was quite low, so shower was under-powered. Initially difficult to locate on a long road with only house names not numbers but a quick call to the hosts sorted that.
Spotlessly clean. Well appointed, spacious, modern apartment in a quiet location with good views across the countryside. Good quality fitments and equipment .Comfortable large bed. Lots of surprise treats left by the owner.
Stayed in September 2024
Reviewed: August 16, 2024
Lesley
United KingdomLeaving
We stay here a lot as my sister lives in Crowborough .What a find very peaceful and no light pollution so lovely to be able to sit in the garden and count the shooting stars . The hosts are very accommodating and thoughtful especially with the basket of treats and fridge items such a welcome touch.
Stayed in August 2024
Reviewed: July 29, 2024
Sharon
United KingdomNothing
Spotlessly clean Light and airy, really stylishly furnished and comfortable bed, as well as a fully equipped kitchen area Very nice welcome pack with bread, butter and jam for breakfast as well as drinks in the fridge and snacks. Our hosts were super flexible and allowed us early access as we were driving a long distance and attending a party nearby so wanted to leave our car there Beautiful views from the bedroom window and a lovely seating area on the grass outside the door if you want to eat outside Really peaceful location. Absolutely perfect for us
Stayed in July 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content