Reviews of The Prime London Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
9 Knaresborough Place, Kensington and Chelsea, London, SW5 0TP, United Kingdom
#396 of 1,102 hotels in London
Guests' ChoiceReview Score
Based on 1274 hotel reviews
8.0Score breakdown
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Cleanliness
8.3
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Comfort
8.5
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Location
9.1
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Facilities
7.9
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Staff
9.0
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Value for money
8.0
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Free Wifi
8.2
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Reviewed: September 2, 2025
Saloomeh
Netherlands3 Reviews9.0“Absolutely clean hotel and lovely neighbourhood. Looking forward to staying again!”- • Leisure trip
- • Couple
- • Basement Small Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing really!
Great location, walking distance to train station, range of good foods at hand, nice area to walk to attractions such as Hyde park, Knight’s bridge, etc. More importantly of all, friendly and helpful staff.
Stayed in September 2025
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Reviewed: August 28, 2025
May
United Kingdom5 Reviews8.0“Lovely stay at this cute hotel.”- • Leisure trip
- • Solo traveler
- • Club Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was just perfect.
It’s clean and very cozy.
Stayed in August 2025
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Reviewed: August 27, 2025
Mary
France9 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Club Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The basement room was a bit run down and the air conditioning uncomfortable. There was a very strong smell which prevented me from sleeping.
I was allowed to go to my room before 3pm. Really appreciated as tired after a long journey.
Stayed in August 2025
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Reviewed: August 26, 2025
Elizabeth
United States23 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 6 nights
- • Submitted from a mobile device
The elevator was closed the entire week of our stay.
Location, staff, and ambience were all fabulous.
Stayed in August 2025
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Reviewed: August 24, 2025
David
United Kingdom7 Reviews9.0“A nice little hotel in a great location staff very friendly and helpful. Rooms neat and tidy very comfortable bed !”- • Leisure trip
- • Solo traveler
- • Basement Small Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The price I payed was very good ! Staff were very helpful and kind and polite.
Great location!
Stayed in August 2025
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Reviewed: August 22, 2025
Dragos
Romania101 Reviews18 helpful votes8.0“Small rooms in great location”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Very small rooms (we had a superior room with 15 sqm!), small bed, no breakfast
Location is central and in a great neighborhood, the location is clean and neat
Stayed in August 2025
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Reviewed: July 28, 2025
Irina
Norway67 Reviews9 helpful votes8.0“A nice small hotel in the quiet district.”- • Leisure trip
- • Solo traveler
- • Small Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The rooms are small, but I knew that. That was totally ok for staying a night for one person. I doubt it would be comfortable for two people.
The property is located within a walking distance from the metro station. It was quite easy to get there from the airport. A nice personnel. I liked the ventilator in the room. And prefer it to air conditioning.
Stayed in July 2025
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Reviewed: July 22, 2025
Ciara
United Kingdom12 Reviews2 helpful votes7.0“Great staff and location”- • Leisure trip
- • Travelers with friends
- • Small Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was quite small and the loft had broken meaning 4 flights of compact stairs
Great location and staff were very friendly and attentive
Stayed in July 2025
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Reviewed: July 16, 2025
Mary
Australia147 Reviews7 helpful votes8.0“Hot and expensive”- • Leisure trip
- • Couple
- • Club Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The rooms were very small and cramped and so hot. There was a fan which basically did nothing. It was very expensive for what we got.
The location is great, close to the shops and underground
Stayed in June 2025
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Reviewed: July 10, 2025
Janet
United Kingdom8 Reviews8.0“Nice hotel, helpful staff. Very clean. Great location.”- • Leisure trip
- • Family with young children
- • Club Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Lift out of order and room on 3rd floor.
Location very good for travelling around London.
Stayed in July 2025
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Reviewed: July 10, 2025
Lindsay
United States2 Reviews8.0“Great location,friendly staff. We had a problem with the air conditioner but we were credited a portion of our stay and”- • Leisure trip
- • Travelers with friends
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Wish there had a been an option for Twin beds as I was rooming with a friend.
Very clean and felt safe.
Stayed in June 2025
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Reviewed: July 6, 2025
Patrick
United Kingdom20 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Size of room
Location
Stayed in July 2025
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Reviewed: July 3, 2025
Celina
Ireland9 Reviews7.0“Small room but perfect if your only sleeping in it”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Lift wasn't working (we were on the 3rd floor) rooms you couldn't swing a cat in
Location was fantastic and the staff lovely
Stayed in June 2025
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Reviewed: July 2, 2025
Victoria
United Kingdom22 Reviews4 helpful votes8.0“Royal Albert hall stay”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 1 night
- • Submitted from a mobile device
I found a single, long black hair in the bath. But I appreciate this can easily happen, it was otherwise really clean. Bed was lovely but one side was pushed against the wall, with no socket point. The aircon wasn't working, but staff had provided a tower fan which I suspect was more effective anyway. I'd have liked nets or blinds beyond the curtains, it was a choice between light or privacy! Lift wasn't working, however it was the hottest day of the year and lots of systems all over the country were breaking down.. no breakfast option, but good selection of teas and coffees in reception, and 10% off breakfast at a local cafe.
The room was lovely, cosy and clean. Bed was snug and really comfy. Shower was strong enough pressure for me to wash my very thick hair! No outside noise or noise from neighbouring rooms. Curtains were good blackout type. The bus stop was only a two minute walk. Twenty minute walk to the royal Albert hall.
Stayed in July 2025
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Reviewed: June 29, 2025
Anne
Ireland12 Reviews9.0“Very convenient and comfortable stay”- • Leisure trip
- • Group
- • Club Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
No breakfast facilities
Location and comfort
Stayed in June 2025
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Reviewed: June 28, 2025
Tannia
Australia9 Reviews7.0Good- • Leisure trip
- • Couple
- • Club Double or Twin Room
- • Stayed 6 nights
- • Submitted from a mobile device
Just needed maintenance before summer as the aircon didn't really work and lift was having problems..
The area and great staff ..
Stayed in June 2025
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Reviewed: June 28, 2025
James
United States50 Reviews3 helpful votes7.0“Good location but AC failure and uneven front desk service.”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The air conditioning did not work at all. The nights were sweltering. The hotel did provide a modest discount for the malfunction but we would have chosen another had we known. The receptionists were generally good, especially Sol, but Eugenia (sp.?) needs lessons on how to smile and greet customers in a friendly manner.
Good location close to the tube and shops
Stayed in June 2025
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Reviewed: June 26, 2025
Giovanni
Italy33 Reviews7 helpful votes7.0Good- • Business trip
- • Couple
- • Small Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Room too small, hot despite air conditioning (working bad), two days for fix broken elevator
Cleaning of the room and position, towels, pillows and bed. Drinkable water and coffee for free at ground flour
Stayed in June 2025
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Reviewed: June 23, 2025
Qi
Australia11 Reviews9.0“Excellent”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 6 nights
- • Submitted from a mobile device
Nothing
Good location and friendly staff
Stayed in June 2025
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Reviewed: June 20, 2025
Mary
Australia147 Reviews7 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The rooms were unbearably hot. Room size is very small and it is expensive
It has a great location near Earls Court. The receptionist was fantastic
Stayed in June 2025
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Reviewed: June 20, 2025
Raymond
United Kingdom30 Reviews2 helpful votes9.0“Clean friendly hotel good location, ideal for one or two night stay in London”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was small but we could have upgraded to larger room I guess
Small hotel friendly, welcome, clean, coffee and water available in room. and well located just a 5 minuet walk to Earls Court tube station
Stayed in June 2025
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Reviewed: June 19, 2025
Maureen
United Arab Emirates14 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Basement Small Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Upstairs room was great, and bed was really comfortable. Excellent location. Would stay again. Basement room is a little room, ok for 1 night.
Stayed in June 2025
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Reviewed: June 18, 2025
Joseph
United Kingdom46 Reviews5 helpful votes8.0“Pleasant hotel in good location with good rooms and helpful staff”- • Leisure trip
- • Solo traveler
- • Small Double Room
- • Stayed 1 night
The bedside lamp needed some attention. Nothing negative really
Small but pleasant hotel in a good quiet location. Room was of a good size, with a nice view of the city. Bathroom also a good size and with an actual bath, which is why I booked the room. Comfortable bed, good tea & coffee faciltiies. Initially I sought to change the room. The receptionist was helpful and offered an alternative, however eventually worked out the hum I was concerned about was just the fridge, and it was easy enough to turn this down to a quiet setting. Overall happy with the stay and would visit again. Also late midday check out was welcome
Stayed in June 2025
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Reviewed: June 15, 2025
Stephensnow
Australia17 Reviews1 helpful vote8.0“Great but be aware.”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The double bed was just to small. For a short stay you can manage but would be totally unsatisfactory for anything more than 2 nights.
Fantastic location and great condition of hotel. Very friendly staff. Excellent value.
Stayed in June 2025
