Reviews of New Mansion House (Lancaster Gate)
39 Lancaster Gate, Westminster Borough, London, W2 3NA, United Kingdom
#894 of 1,102 hotels in London
Guests' ChoiceReview Score
Based on 64 hostel reviews
6.8Score breakdown
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Cleanliness
6.7
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Comfort
6.7
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Location
8.6
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Facilities
6.7
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Staff
8.1
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Value for money
7.5
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Free Wifi
6.5
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Showing 1 - 25
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Reviewed: July 20, 2025
Mike
United Kingdom6 Reviews1 helpful vote6.0Pleasant- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was very warm and the window had a restrictor fitted and no fan in the room if I'd been staying for more than 2 nights I'd have bought 1. Only 1 pillow on the bed and that was quite thin
Mattress was nice and firm , was also a good sized room for a single ,2 chests of drawers I wardrobe and a desk and chair plus a single bed,vasin in the room and toilets and showers along the corridor. Very quiet considering mist of the clientele were young. The whole building is kept clean and tidy and appears to be well maintained. The staff were poite and very helpful
Stayed in July 2025
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Reviewed: July 15, 2025
Sophia
Tanzania131 Reviews18 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • Single Bed in Female Dormitory Room
- • Stayed 1 night
- • Submitted from a mobile device
I was put in a room where behind there is a kitchen vent so I smoked the smell of food the whole night, and the only source of ventilation was to leave the window open. It was noisy, not a good experience.
Nice location, clean.
Stayed in July 2025
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Reviewed: May 17, 2025
Caroline
United Kingdom10 Reviews8.0“Short break to london”- • Business trip
- • Solo traveler
- • Single Bed in Female Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
No lift
Good location . Reasonable cost and good food.
Stayed in May 2025
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Reviewed: April 27, 2025
Cristina
Spain16 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • Single Bed in Female Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The girl I slept with had her own food and some rests and dirty dishes to be cleaned when I arrived and the smell was quite strong to sleep and spend time in there.
Easy to find, kindness and good attention and cheap.
Stayed in April 2025
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Reviewed: March 9, 2025
Metsing
United Kingdom4 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Single Bed in Female Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
staff very helpful
Good staff and security and cleaness
Stayed in March 2025
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Reviewed: February 27, 2025
Jenneh
United Kingdom1 review1 helpful vote7.0“It was good and I would stay again.”- • Business trip
- • Solo traveler
- • Single Bed in Female Dormitory Room
- • Stayed 2 nights
- • Submitted from a mobile device
There was little storage and I didn’t really have anywhere to lock my things away. There was some smudges and spills on the walls which made it feel a little dirty. Also I was asleep one day and cleaners came in regardless to clean. It was 2 males and as a lone female I felt very uncomfortable.
I was given very clear instructions and was offered free dinner (on top of my free breakfast) which was kind. The staff were approachable and friendly. I think the fact some people have stayed there for 6 months + says a lot. The bed was very comfy and fabulous location!
Stayed in February 2025
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Reviewed: February 26, 2025
Sanjeev
United Kingdom6 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Single Bed in Male Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
It was a good experience
Stayed in February 2025
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Reviewed: February 14, 2025
Dobroslawa
Poland7 Reviews7.0Good- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Price and location
Stayed in January 2025
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Reviewed: January 3, 2025
Anbarasu
Malaysia26 Reviews7 helpful votes6.0“Worth the budget”- • Leisure trip
- • Solo traveler
- • Single Bed in Male Twin Room
- • Stayed 2 nights
No elevators for handicapped.
Polite and helpful staff Good location Near to metro facilities Lunch and breakfast provided.
Stayed in December 2024
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Reviewed: August 26, 2024
Larry
United Kingdom8 Reviews3 helpful votes6.0“Not the best of stays. I have stayed in better hostels for the Notting Hill carnival in the past.”- • Leisure trip
- • Solo traveler
- • Single Bed in Male Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
The locker key was not working and there were other people staying in the room so this situation took away from my already short rest as I was trying to be aware of my valuables whilst also trying to sleep. Also, the shower head in the shower room is non-adjustable and the outlet fitted very close to the wall meaning I had to stand so close to the pipe to get water on my body and at a point whilst trying to get some water on my body, I mistakenly touched the hot pipe and got burnt. With this type of shower there might as well be a bucket and a bowl or something to fetch water from, though a bit backward but that’s easier and less risky.
The closeness to where I was engaging in an activity.
Stayed in August 2024
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Reviewed: July 6, 2024
Vanessa
New Zealand15 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Bed in 4-Bed Female Dormitory Room
- • Stayed 2 nights
- • Submitted from a mobile device
WiFi in my room was a bit patchy
The staff were amazing, helpful and friendly.
Stayed in July 2024
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Reviewed: May 9, 2024
Ece
Turkey11 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • Single Bed in Female Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The room given to me was not the one on the pictures. It was very very small, you cannot even move without hitting anything. The bed sheets were not clean.
The location of the facility was good.
Stayed in May 2024
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Reviewed: October 4, 2023
Семенчук
Ukraine2 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Single bed in Female Triple Room
- • Stayed 3 nights
the best location ever)) frendly staff and not bad breakfast)
Stayed in September 2023
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Reviewed: September 28, 2023
Elizabeth
United Kingdom6 Reviews6.0Pleasant- • Solo traveler
- • Bed in 4-Bed Female Dormitory Room
- • Stayed 2 nights
- • Submitted from a mobile device
I didn't like that some residents who have been there for long they think they own the place. They accommodate most of the space, and they leave a lot of their staff lying around everywhere
I liked the location
Stayed in September 2023
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Reviewed: July 7, 2023
Bry
Philippines27 Reviews3 helpful votes6.0“It is a pleasant stay.”- • Leisure trip
- • Solo traveler
- • Bed in 4-Bed Male Dormitory Room
- • Stayed 1 night
While checking-in, my name is not on the list so I waited more than 30 minures just to check-in. Plus the sound in my bed every time I move.
The room is clean and the place is easy to find.
Stayed in July 2023
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Reviewed: October 7, 2022
Violeta
Mexico2 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Bed in 4-Bed Female Dormitory Room
- • Stayed 4 nights
- • Submitted from a mobile device
Very poor cleaning of the bathroom in the room, and the guests of the room reported the situation that the bathroom drain was blocked and was not attended
The cleaning of the dining room, the closet with a key and the lighting of the rooms and in general of the hotel
Stayed in September 2022
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Reviewed: June 27, 2025
Dereje
Poland1 review10Exceptional- • Solo traveler
- • Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
Everything is good
Stayed in June 2025
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Reviewed: June 13, 2025
Pablo
Spain16 Reviews5 helpful votes3.0Poor- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
No elevator. Be aware. Nobody help to carry your luggage
Stayed in April 2025
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Reviewed: May 4, 2025
Concepción
Spain37 Reviews4 helpful votes10“Excellent”- • Leisure trip
- • Solo traveler
- • Single Bed in Female Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
n/a
Excellent everything. Polite and helpful staff. Amazing meals. Respectful guests. Cleanliness. Safe and quiet. Spacious. Flexible and good services. Professional.
Stayed in May 2025
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Reviewed: May 4, 2025
Viktoriia
Ukraine23 Reviews5 helpful votes9.0“Good for a few nights”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
There is a cot instead of bed. No soap and towels.
Right in the city Center. The price includes breakfest. There is a sink in the room. Pretty quiet inside.
Stayed in April 2025
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Reviewed: April 27, 2025
Jesse
United Kingdom24 Reviews10 helpful votes2.0Very Poor- • Leisure trip
- • Solo traveler
- • Single Bed in Female Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Free breakfast was only until 830am , it seemed that the hostel was full of workers like the women I shared my room with , I suddenly had become her room mate for the night !
Booking.com said I had booked a room for £30 , I was put in some ones room who was living there with all their belongings all over the twin room and their food stuffs and kitchen ware . I felt like they were unpleasantly surprised to find me staying in their room .
Stayed in April 2025
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Reviewed: March 26, 2025
Udeozor
United Kingdom36 Reviews1 helpful vote10“Fantastic Stay”- • Leisure trip
- • Solo traveler
- • Bed in 4-Bed Female Dormitory Room - Ensuite
- • Stayed 3 nights
- • Submitted from a mobile device
Okay
Fantastic Stay
Stayed in March 2025
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Reviewed: March 18, 2025
Yvonne
United Kingdom24 Reviews1 helpful vote9.0“Comfortable and pleasant.”- • Leisure trip
- • Solo traveler
- • Single Bed in Female Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The stairs. Given the top floor.
I got breakfast and dinner here. Plus heating and a twin room to myself.
Stayed in February 2025
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Reviewed: November 28, 2024
Sutan
United Kingdom1 review9.0“Positive experience. Super friendly staff”- • Leisure trip
- • Solo traveler
- • Single Bed in Male Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
There is always might be something that might be improved
Location and staff
Stayed in November 2024
Showing 1 - 25
