no negative points

I was pleasantly surprised by this hotel. The room was spacious and the bed extremely comfortable, which made for a great night’s sleep. We didn’t have the chance to dine in the restaurant, so I can’t comment on the food, and although the hotel has a leisure centre on-site, we unfortunately didn’t have time to use it. That said, the staff were extremely helpful and welcoming, which really added to the overall positive experience. I’d be happy to stay here again.

Stayed in September 2025

Clean and comfortable room. Good breakfast. Good staff.

Stayed in September 2025

The room could have been cleaner.

The fitness centre was very good.

Stayed in August 2025

The room I had was showing signs of its age. Old light switches instead of the modern approach of key card. Old style phone. Bathroom was a bit dated.

The Marriott Bonvoy leisure club was excellent. The bar area was informal for food and drink and suited fine.

Stayed in September 2025

Nothing

Nice comfortable bed

Stayed in August 2025

Was to hot even with air con

Spacious and comfortable

Stayed in June 2025

Not enough coffee? Ahhh, and small slippers for toddlers.

Coffeeeee, lots of coffee always topped up... And tea.

Stayed in September 2025

only one small elevator was in operation and with such a busy hotel, the wait was often long to use it. The pool was very chlorinated and when using the jacuzzi, the smell of chlorine was so overpowering my eyes stung and I had to leave. My daughter struggled with this as did another guest I spoke with at the time.

Beautiful hotel, well maintained and clean. Wonderful staff. Ate in the restaurant and the food was tasty, good value and served promptly despite having a large dinner party at the same time (40ish people).

Stayed in September 2025

I had a constant issue with my key card. The doors were stiff and it become an inconvenience whilst trying to enter my room

The leisure facilities were relaxing

Stayed in September 2025

Food in restaurant was excellent just lacked atmosphere,maybe some background music.

Great location, great staff loved the leisure facilities.

Stayed in September 2025

The location was great for What we needed

Stayed in August 2025

Nothing

Big room friendliness of all staff location for metro good pool

Stayed in September 2025

Food /menu limited menu for size of property, Although we asked for food that wasn’t on the menu the staff accommodated, unfortunately some of the food was cold on arrival at table,

The place is immaculate and the staff couldn’t do enough to help make your stay enjoyable

Stayed in September 2025

Everything was great no complaints

Good location Friendly staff Very large clean room Fantastic facilities leisure and dining Free large car park

Stayed in September 2025

The reason I chose the hotel was the spa that's included in the price. The spa is advertised as being a heated pool, sauna, steam room and jacuzzi. Unfortunately and these things do happen, the steam room was out of order. Another negative we found, the hotel has a lot of guests that are members of the wellness centre. This ment the pool and sauna were really busy. At one point a group of men were in the sauna for for such a long time, we couldn't access it until we went back on the night. The pool is advertised as being heated, it was cool, but we enjoyed this after the steam room.

The hotel is in a good location for the Metro Centre. Based on the room myself and partner had, we could not fault it. Very clean and spacious. The reception staff were friendly and helpful, nothing seemed to much of a trouble. We stayed half board for my partners birthday, so this included the evening meal and breakfast. The food was lovely, and a good selection too. Only downside was my partner had to send his steak back, as it was not cooked how he asked. This was replaced and he enjoyed it. The hotel also has a gym, which my partner used and he was really impressed with. The wellness centre is open until late, we used the facilities twice, once on the afternoon then again on the evening.

Stayed in September 2025

The shower was not powerful enough.

The bed was very comfortable and there was no noise pollution despite there being a wedding downstairs. I didn't get woken up at all. Free use of the pool and gym was a nice bonus. Staff were very helpful and friendly. Right near the Metro centre for restaurants and shopping.

Stayed in September 2025

Nothing was perfect

Brilliant hotel and great leisure facilities. Right next to metro center which has direct trains into Newcastle 1 stop 8 minutes.

Stayed in September 2025

Nothing I didn't like this time.

Been here before. Lovely staff and very nice room.

Stayed in August 2025

Only one lift working and the function room is not sound proof

In good keeping

Stayed in September 2025

The bed felt slightly hard but I was scared for my run the next day so could be a ‘me problem’ … my friend slept like a baby!

The staff were amazing. I was doing the GNR, and they went out of their way to help with things I was going to try workout myself without me even asking. The little touches of good luck signs even meant a lot. Amazing staff and lovely room.

Stayed in September 2025

Needs new pillows room 103 apart from that awesome

Breakfast was excellent

Stayed in September 2025

Pillows were very uncomfortable and the mattress was very hard, room 306

Breakfast was very nice

Stayed in September 2025

Nothing

Everything

Stayed in August 2025

The room was a bit dusty in places and other areas eg bar area could do with a refresh but did not take away for an excellent stay .

Helpful staff ! Great barman who went out of his way to make me a different cocktail I requested . Value for money and excellent room. We had an evening meal as well as breakfast and it was very good . Would definitely stay again.

Stayed in August 2025