Queens Promenade, Blackpool, FY2 9AA, United Kingdom
#232 of 247 hotels in Blackpool
Guests' ChoiceBased on 15245 hotel reviews
5.2Cleanliness
5.8
Comfort
5.8
Location
6.7
Facilities
5.9
Staff
7.2
Value for money
6.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 15, 2024
Margaret
United KingdomThe beds were hard and very dated. Musty smell
The location was good for us as visiting friends in cleavleys. It was clean
Stayed in April 2024
Reviewed: April 13, 2024
Nolan
United KingdomThe price was reasonable for what it had. However, some of the facilities could do with some TLC, Like the arcade areas, the cinema room was shut most of the time. I feel the food prices were a little too much, leaving us to eat away. Being in the end room left our room a little mosit and damp through the rain. We paid for toiletries but only got little soap bars, and there was no toilet brush, which was a downfall cleaning the toilet with wipe. We could have appricated clean cups daily with tea and coffee, maybe juice for the children and towels too. Tv areal was a little poor due to weather, and the Internet was extremely overpriced, which led to using our own data.
We loved the additional pool and sauna. The room overall was tidy and clean, and the staff was friendly when spoken, too. We appreciate the historical look to the building. I would definitely go back, though, as you couldn't ask for more with reasonable price to the stay.
Stayed in April 2024
Reviewed: April 11, 2024
Chloe
United KingdomThe hotel management was shocking everything else was ok
Nice hotel and rooms just a shame about some of the staff front of house manager has a attitude that stinks and was a bully to the other staff
Stayed in April 2024
Reviewed: April 10, 2024
Kimberly
United KingdomBeds are very hard. Not enough towels supplied, empty soap dispensers. Bathroom door did not close and no safety latches on the windows (3rd floor). Beds were nice and clean however the surfaces had previously spilled tea/coffee. Bin was tiny in the room and filled after 1 day, the bin bag provided was so thin it ripped apart and was useless. Nothing was replenished during our stay (tea bags, clean cups, sugar, soap ect)
Good value for money.
Stayed in April 2024
Reviewed: April 10, 2024
Nyoni
United KingdomFor starters the carpets were filthy . You could tell that they haven’t been the vacuumed for a while and there was an underwear under the bed which proves they didn’t clean before we checked in. The rooms were freezing . And lastly there was a couple fighting and banging doors at night next to us making a lot of noise and we tried calling the reception and no-one picked up the phone.
Breakfast
Stayed in April 2024
Reviewed: April 10, 2024
Mower
United KingdomI had a bad experience in the downstairs toilets, I heard banging, then I heard a child's voice say do you want to play and then said I'm going to kill you so was terrified was scared to go the toilets after that I told a member of staff ,she said don't tell me it's started again ,so I wouldn't go back.
Nice food comfortable bed and room nice view
Stayed in April 2024
Reviewed: April 9, 2024
Susan
United KingdomThe room was clean had reasonable furniture and bed but what let it down was shabby Decor mould on bathroom wall plus toilet roll holder broken these things sadly let the room down .
N/A
Stayed in April 2024
Reviewed: April 9, 2024
Euan
United KingdomThe shower was dismal, with a mere trickle being all the shower head could produce.
I only stayed the one night however the room was clean and very good value for money, the staff were kind and helpful.
Stayed in April 2024
Reviewed: April 8, 2024
Reece
United KingdomDidn’t get warning that for paying for Wi-Fi
Beds were comfy room was nice and clean
Stayed in April 2024
Reviewed: April 8, 2024
Angela
United KingdomVery disappointed with the bedroom, room had salad bowl with mayonnaise on under the bed, filthy windows inside and out, bathroom had multiple holes in the wall, no toilet brush, had to plug kettle in beside bed as no plug where the tray was. Hotel smells of damp. One of the receptionist was very rude.
evening entertainment and breakfast
Stayed in April 2024
Reviewed: April 7, 2024
Zoe
United KingdomThe room was absolutely nothing like the picture was very basic not the cleanest had to re wash the cups and there was still some rubbish on the floor dust in most places window sills and windows where very dirty. No wifi or internet.
The bed was comfortable
Stayed in April 2024
Reviewed: April 6, 2024
Karen
United KingdomWindows in room disgusting, couldn’t see out of them, the corridor downstairs very strong smell of damp, outside was neglected, rundown and shabby ,entrance full of cigarette stubs ,pillows were rock hard. Walls in bedroom had not been washed , stains,check in took a long time
Breakfast was lovely, pool was great, staff brilliant , room and bathroom was clean except marks on walls just needed washing off, entertainment looked good,
Stayed in April 2024
Reviewed: April 6, 2024
Susan
United KingdomThe walls are very thin and there was alot of guests noise. And there was a problem with a noisy radiator.
The room was old, and the window was a little drafty. But overall the room was clean and tidy and bathroom had towels and toilet paper.
Stayed in April 2024
Reviewed: April 6, 2024
Alice
United KingdomThe remote to the TV didn't work, the plug to the bath wasn't attached, drawer fronts were hanging off and the foyer was damp smelling. Wifi wasn't throughout the hotel and not in our room. Many facilities were broken or out of use. Add on breakfast was very expensive but actually cheaper at reception than through booking.com. The entertainment was obviously catering for a different demographic to us (bingo). Other guests were very loud in the corridors late at night so it had a bit of a hostel vibe.
The leisure facilities ie pool were fine and the reason we chose this hotel. The hotel and room were as expected. The shower was good! Beds were OK. It's fine as a base to go and spend the day elsewhere.
Stayed in April 2024
Reviewed: April 5, 2024
John
United KingdomRoom was a bit small and Wi-Fi was not free in the room
The location
Stayed in April 2024
Reviewed: April 4, 2024
Darren
United KingdomThere was a damp smell in the corridors, the coating on the bath was coming off and the rooms didn’t smell very nice
The beds we’re comfortable
Stayed in April 2024
Reviewed: April 4, 2024
Christina
United KingdomThe hotel is not that clean. they don’t clean the room during your stay. Apparently that’s their policy according to the staff when we ask for our room to be clean. When you need a top up of toilet rolls, coffee, tea, sugar and milk, all you need to do is go the reception.
the location was good.They have a pool in the hotel which the kids like.
Stayed in April 2024
Reviewed: April 2, 2024
Nicci
United KingdomFootball convention hundreds of kids , shouting running around. Squeaky floor boards uncomfortable bed , very loud neighbours. Expensive breakfast options.
Very close to the sea! Car park was £3.00 for 24 hours.
Stayed in April 2024
Reviewed: April 2, 2024
Lindsey
United KingdomI didn’t like that the cleaner was banging in the door at 8.45 in the morning wanting to get in to clean the room as we had till 10 to check out
Check in was prompt the beds were comfy
Stayed in April 2024
Reviewed: April 1, 2024
Stacey
GermanyWalls were paper thin, and mattresses were really uncomfortable. Basic hotel with rubbish everything in corridors.
Right on the beach.
Stayed in March 2024
Reviewed: March 30, 2024
Lizzety
United KingdomIts not that clean it needs updating
The staff were really good
Stayed in March 2024
Reviewed: March 29, 2024
Stephen
United KingdomClealiness, dilapidated and cold, no heating on whatsoever.
Price, food and location
Stayed in March 2024
Reviewed: March 25, 2024
Steve
United KingdomIt was the slowest check in ever A shabby hotel
Breakfast was OK Shower was hot
Stayed in February 2024
Reviewed: March 21, 2024
Dean
United Kingdomit was very busy so had to wait an hour and ten minutes to check in I would have thought they would have put more staff at the front desk knowing it was going to so busy
It's Cheap and you get what you pay for. the room was clean and warm. the staff were great. and very helpful if you are looking for 5 stars you pay
Stayed in March 2024
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