Reviews of DoubleTree by Hilton Hotel Nottingham - Gateway 4 stars
Nuthall Road, Nottingham, NG8 6AZ, United Kingdom
#8 of 42 hotels in Nottingham
Guests' ChoiceReview score
Based on 1837 hotel reviews
8.5Score breakdown
-
Cleanliness
9.0
-
Comfort
9.0
-
Location
8.6
-
Facilities
8.7
-
Staff
9.1
-
Value for money
8.1
-
Free WiFi
8.1
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 18 April 2024
Samantha
United Kingdom14 reviews10“Our stay was perfect on every level .”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
- • Submitted via mobile
The location for us was amazing , the property so clean and comfortable. The staff were amazing and so helpful .
Stayed in April 2024
-
Reviewed: 11 April 2024
Jackie
United Kingdom22 reviews2 helpful votes10“Good hotel near the city of Nottingham.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Very nice hotel. Staff very friendly and helpful.
Stayed in April 2024
-
Reviewed: 11 April 2024
Esther
Kenya5 reviews4 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 3 nights
- • Submitted via mobile
Most days, the hot dishes were overcooked, especially the sausages and the bacon. The breakfast was however good and we enjoyed our stay there.
The hotel is in a nice quiet environment, it's clean and staff are professional. The bed is very comfortable and the breakfast is proper British. Good variety.
Stayed in April 2024
-
Reviewed: 8 April 2024
Donna
United Kingdom1 review10“It was awesome.”- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
It was very clean and staff were friendly
Stayed in April 2024
-
Reviewed: 7 April 2024
Nicu-florin
United Kingdom2 reviews9.0Superb- • Business trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
I did enjoy staying here hotel is clean and staff are friendly Free parking and good breakfast however after checking out and left the hotel 3 hours later the receptionist attempted around 6 times to charge me again the room price without my permission,I am not happy about this but will have to report this so this cannot happen to others,attempting a charge on a card without permission is fraud.apart from that we had a good time I will stay there again
Stayed in April 2024
-
Reviewed: 3 April 2024
Kate
New Zealand2 reviews8.0“Comfy beds”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 3 nights
- • Submitted via mobile
Lovely comfy beds, nice and clean. Great gym. Rooms Ac was great. Staff were very friendly. Great stay :-)
Stayed in April 2024
-
Reviewed: 31 March 2024
Jason
United Kingdom3 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
No vegetarian sausage at breakfast
Clean and comfortable
Stayed in March 2024
-
Reviewed: 31 March 2024
Patrick
United Kingdom2 reviews10“Would recommend”- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
Looked after fluffy friend pet bowls poop bags beds never saw that in my life before fantastic
Amazing food room
Stayed in March 2024
-
Reviewed: 28 March 2024
Mohammed
United Kingdom4 reviews9.0“Comfortable and pleasant!”- • Leisure trip
- • Solo traveller
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
Great breakfast. Pristine hotel.
Stayed in March 2024
-
Reviewed: 26 March 2024
Oluwaseyi
United Kingdom1 review9.0“-”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
However I have concerns regarding toilet design with the Toilet directly opposite the entrance into the room. Also the shower stall water drainage is faulty their is no proper seal to prevent water falling out of the stall.
Breakfast was lovely, the Sausages were dry. The bedroom was adequate . The Sofa bed helped. The grounds are lovely and I assume that it would be lovelier in the summer.
Stayed in March 2024
-
Reviewed: 24 March 2024
Les
United Kingdom3 reviews10“Very nice with excellent staff”- • Business trip
- • Solo traveller
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
Food was expensive and you need more signs asking guests not to let doors slam late at night
Location was OK, but difficult to get off the roundabout if you get in the wrong lane. Breakfast was rather expensive but good
Stayed in March 2024
-
Reviewed: 24 March 2024
Chris
United Kingdom4 reviews8.0“Like home”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
The room was very nice but the bathroom was quite small, in fact it took a little thought working out how to get into the bathroom and close the door without causing myself harm! that said, the room and bathroom were very clean and adequate for a stay of a night or two
I paid for an upgraded room which was in the "new" wing of the hotel. The hotel is easy to reach off the motorway, with its own decent sized car park it offers a few options to dump the car and avoid all the hassle of dicing with death in the awful city centre traffic or paying through the nose for city centre parking. I stay at this hotel a couple of times a year (one, perhaps two nights while visiting friends and family in the area) so wouldn't consider myself a regular customer but I hadn't realised until I arrived that I was looking forward to seeing three members of staff who had made previous stays more comfortable. I was pleased to see Precious at breakfast (have a well deserved holiday Precious!) but didn't bump into Lisa or Kris - maybe next time(?)
Stayed in March 2024
-
Reviewed: 21 March 2024
Gillian
United Kingdom4 reviews8.0“Good”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Needs some update
Location
Stayed in March 2024
-
Reviewed: 19 March 2024
Louise
United Kingdom6 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The only negative was the breakfast, it was expensive and not of great standard. Buffet style hot food which was quite dry and only just warm. The continental has a reasonable choice but the cheese for example was very dry and well past its best. In our case we had breakfast included in the price of the room but if we had paid the £18.50 pp on top of the room price I’d have been very disappointed with what was on offer
Stayed in March 2024
-
Reviewed: 14 March 2024
Saadan
United Kingdom5 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
Had a great stay at DoubleTree (Hilton) Nottingham. An extremely comfortable bed and very clean room. Really enjoyed the breakfast as well and there were good options.
Stayed in March 2024
-
Reviewed: 11 March 2024
Barry
United Kingdom20 reviews1 helpful vote10“Excellent, very enjoyable and will always use this hotel when I stay in the Nottingham area”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Beautiful newly refurbished room . All equipment and bathroom were of the highest quality. All the staff were very professional polite and friendly.
Stayed in March 2024
-
Reviewed: 11 March 2024
Jane
United Kingdom8 reviews2 helpful votes8.0“Would definately stay again”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
bed was a little hard for me
staff were really nice and friendly and helpful
Stayed in March 2024
-
Reviewed: 4 March 2024
Helen
United Kingdom8 reviews7.0“It was ok but I’ll take my own pillow in future.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The pillows- most uncomfortable ones encountered got very little sleep.
Good location clean bright airy, friendly staff.
Stayed in March 2024
-
Reviewed: 26 February 2024
Trevor
United Kingdom5 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Restaurant/bar were expensive for what was offered
Comfortable room with a decent mattress and large TV
Stayed in February 2024
-
Reviewed: 25 February 2024
Heather
United Kingdom11 reviews10“Lovely stay, will definitely return”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Excellent room and breakfast. Perfect location for what we needed
Stayed in February 2024
-
Reviewed: 19 February 2024
Hopson
United Kingdom2 reviews8.0“Waiting staff in restaurant and cleaning staff very friendly”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Staff in reception were not that friendly/helpful as they were on our previous stay
Lovely rooms and decor Fantastic breakfast
Stayed in February 2024
-
Reviewed: 19 February 2024
Geoff
United Kingdom44 reviews4 helpful votes9.0“Very nice and comfortable if a little expensive for drinks”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
The prices of drinks at the bar were very high (over £10 for a beer and a coke) and there was someone smoking something more than just a cigarette immediately outside reception but there’s not a huge amount that the hotel can do about that.
It was in very good condition, bright and the room was very clean and comfortable
Stayed in February 2024
-
Reviewed: 15 February 2024
Greig
United Kingdom24 reviews3 helpful votes8.0“Great hotel”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Noisy aircon / heater, road noise (had room facing main road)
Good location, nice room, great shower, comfy bed
Stayed in February 2024
-
Reviewed: 12 February 2024
Chris
United Kingdom13 reviews1 helpful vote8.0Very good- • Business trip
- • Group
- • Queen Room
- • Stayed 1 night
Main restaurant not open
Room and breakfast good
Stayed in February 2024
Guests also reviewed these properties:
-
Holiday Inn Basildon, an IHG HotelBasildon, UK
-
Csabai ApartmanBük, Hungary
-
Liège Youth HostelLiège, Belgium
-
Bartholomeu GuesthouseSão Bartolomeu de Messines, Portugal
-
Apartmán Helenka Stará Morava Tatranská LomnicaVysoke Tatry - Tatranska Lomnica., Slovakia
-
La Petite Maison près de l'EgliseMeillac, France
-
Red Roof Inn London I-75London, USA
-
Destiny Gran Vía Centro - MonteraMadrid, Spain
