15 Lochside Avenue, Edinburgh, EH12 9DJ, United Kingdom
#32 of 167 hotels in Edinburgh
Guests' ChoiceBased on 4945 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
8.8
Facilities
8.9
Staff
9.1
Value for money
8.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Krol
United KingdomExcellent food staff bought in Glutten free
Staff managers rooms
Stayed in April 2024
Reviewed: 22 April 2024
Romilda
United KingdomNothing negative
Great location, price wasn't too bad, great it had a swimming pool
Stayed in April 2024
Reviewed: 22 April 2024
Dr
United KingdomBreakfast was the only thing that we didn’t like. Rest everything was good.
The receptionists were amazing. There was a Srilankan receptionist who was the loveliest person. The others were also very nice. The breakfast was awful. Cold and not worth the money.
Stayed in April 2024
Reviewed: 22 April 2024
Michael
IrelandBreakfast could have been better A good selection but a bit bland for the hot food
Very good nice staff very close to tram
Stayed in April 2024
Reviewed: 21 April 2024
Callum
United KingdomN/A
very nice hotel with excellent facilities.
Stayed in April 2024
Reviewed: 21 April 2024
Darksilver
United KingdomThe supplies for the coffee machine were a bit limited considering they provided a nespresso!
Ideal transport to city centre. Good facilities nearby. Upgraded to a suite as well which was a bonus!
Stayed in March 2024
Reviewed: 21 April 2024
Prasanna
United KingdomExtra Beds are not comfortable . Rooms should be more cleaner
Location and views are good.
Stayed in April 2024
Reviewed: 21 April 2024
Aldhira
BelgiumClean and complete amenities
Stayed in April 2024
Reviewed: 21 April 2024
Ivonne
ItalyLocation and proximity to the tram to reach the center. Facilities, cleanness, staff friendliness.
Stayed in April 2024
Reviewed: 21 April 2024
David
United KingdomExcellent breakfast plenty of choice My wife and I stayed at the Novotel Edinburgh park on the 18th and 19th of April First mention for the reception staff who were on top of their game both friendly and extremely efficient, booking in was faultless our room was ready for us early as we were going to an afternoon show in Edinburgh Restaurant was good value and once again the friendliness of the staff was an added bonus, nothing was too much trouble The swimming pool,sauna and steam room were an added bonus Room was spotless and again the staff made every effort to fulfill our needs for extra coffee etc Would we use this hotel again? Most certainly, the staff were exemplary and the Tram into the city centre a 3 minute stroll from the reception
Stayed in April 2024
Reviewed: 20 April 2024
Maria
United KingdomBreakfast was superb. Foods are delicious especially haggis
Stayed in April 2024
Reviewed: 19 April 2024
Amelia
United Kingdom-
Looks very appealing and room not only looked clean but smelled clean.
Stayed in April 2024
Reviewed: 18 April 2024
Maureen
United KingdomDifficult to see hotel from Edinburgh Park station as name of hotel blends in with colour of building. This was day time. I understand it is lit up in hours of darkness.
Good staff. Helpful.
Stayed in April 2024
Reviewed: 18 April 2024
Jas
United KingdomThe bar lacked a variety of cocktails The most popular cocktails were not available which was a shame as I was looking forward to having a margarita Also upon check in I was told I could get breakfast in my room the following morning,however when I called I was told I’d have to come downstairs and get the breakfast to take back up to my room.
Everything was amazing, the room was big,clean and the bed was very comfortable The breakfast was great The sauna and swimming pool were very relaxing and just what was needed to relax and unwind
Stayed in April 2024
Reviewed: 18 April 2024
David
United Kingdommaybe bar opened later for residents
Staff friendly, good facilities and good rooms
Stayed in March 2024
Reviewed: 17 April 2024
Mathieu
SwitzerlandEverything was clean
Stayed in April 2024
Reviewed: 17 April 2024
Sarah
AustraliaFriendly, comfortable, great distance to the airport before flying out the next morning.
Stayed in April 2024
Reviewed: 16 April 2024
Claire
United KingdomEasy parking, tram access. Compfy rooms
Clean, quiet. Staff were great. Tram was brill
Stayed in April 2024
Reviewed: 14 April 2024
Lisa
United KingdomSwimming pool breakfast all fantastic.
Stayed in April 2024
Reviewed: 14 April 2024
Katarzyna
United KingdomNothing everything was good
I really liked the buffet breakfast, and there are many options. The pool and gym is great aswell. The rooms are spacious and clean. The staff were very friendly and helpful and the location to get to the city centre is brilliant as you have the tram and train station right outside
Stayed in April 2024
Reviewed: 14 April 2024
Baby
United KingdomNothing as such.
Accessibility to city centre, nicely maintained.
Stayed in April 2024
Reviewed: 14 April 2024
Dominika
United KingdomVery poor choice in the restaurant menu , also food was not very good
Gym and spacious rooms
Stayed in April 2024
Reviewed: 14 April 2024
Allison
United KingdomGreat hotel, ideal location and very friendly staff. We stayed here as part of my birthday trip and the hotel staff were so kind to leave a birthday card, small bottle of Prosecco and box of shortbread biscuits and also gave me a voucher to get some free drinks from the bar, this was very kind and much appreciated.
Stayed in April 2024
Reviewed: 13 April 2024
Endlezz
BelgiumThe parking lot of the hotel is also a public parking lot, so parking there can cost up to 30 pounds a night. Unless you register with Accord hotels: in that case it's "only" 8 pounds. Also, the lockers at the swimming pool are only usable with a one pound coin, which is inconvenient if you're a tourist without cash :-)
Ideal for a night before or after a flight. 10mins by car to the airport. Check-out at 12 is very convenient as well! Friendly and helpful staff.
Stayed in April 2024
Copenhagen, Denmark
Bad Liebenzell, Germany
Schöllnach, Germany
Loures, Portugal
Sanremo, Italy
Ostrzeszów, Poland
Turgut, Turkey
Al Khobar, Saudi Arabia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content