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  5. Reviews of Novotel London Waterloo

Reviews of Novotel London Waterloo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

113 Lambeth Rd, Lambeth, London, SE1 7LS, United Kingdom

#454 of 1,005 hotels in London

Guests' Choice

Review Score

Based on 1869 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    7.8

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Showing 1 - 25

  • Reviewed: March 25, 2024

    9.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Double Sofa
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean hotel and very close to all attractions .

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive Queen Room With Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    You couldn’t plug the hair dryer in by a mirror. Shower was slow to drain. Sink was cracked and tap was marked.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Double Sofa
    • Stayed 1 night

    throughout my time at the hotel, the staff demonstrated exceptional hospitality.

    Stayed in January 2024

  • Reviewed: March 11, 2024

    7.0
    in general we are happy
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 6 nights

    the house keeping was not cleaning the room at all - the bathrooms the floors were always as we have left- though they were changing the bed sheets and tidying the room in a sense everyday the first -night the AC was not working ut next day the staff came and solved it out

    the process was easy- the breakfast was a little bit expensive but good the location was good - walking distance to big ben lonodn eye westminister...etc.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Double Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom separate from the toilet was not what I expected otherwise it was all great

    Most things

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Family friendly but too far away from what we wanted.
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Double Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    The main bed & sofa bed were both uncomfortable

    The gaming area & the bar area

    Stayed in February 2024

  • Reviewed: March 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    The whole hotel was so hot heating is up too high

    Was clean and comfortable

    Stayed in February 2024

  • Reviewed: February 26, 2024

    9.0
    Really worth booking here. Great!
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night

    No complaints at all!

    Great location for what we needed, a few minutes walk from Westminster. Room had a beautiful view of the city. Spacious with a huge very comfy bed. Nice bathroom with a funky electronic opaque glass wall. Really friendly staff, east to park, gym and sauna, everything clean and tidy. Food was great. Really nicely kept and run hotel!

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    A very pleasant stay thank you
    • Leisure trip
    • Family with young children
    • Executive Queen Room With Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were a little uncomfortable

    The room was very spacious, and clean.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    Ok
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    To toilet was a different room to the bathroom where the sink was. Shower was not powerful and shower gel was like water. Mini Fridge wasn’t cold was room temperature

    Good location Nice car park under hotel Rooms are ok size

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    I have no complaints everything was perfect.

    During my recent stay at Novetal Waterloo, I was treated to an exceptional experience, largely thanks to the outstanding customer service provided by Shuko. From the moment I arrived, Shuko's warm demeanor and attentiveness made me feel truly valued as a guest. Their professionalism and dedication were evident in every interaction, whether it was assisting with accommodations, providing recommendations for local attractions, or ensuring my comfort throughout my stay. Shuko went above and beyond to accommodate any request and consistently exceeded my expectations. Their genuine care and enthusiasm for their work enhanced my overall experience at Novetal Waterloo, leaving me with fond memories and a desire to return.

    Stayed in February 2024

  • Reviewed: February 15, 2024

    9.0
    Ideally located hotel for a sightseeing trip
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 3 nights
    • Submitted from a mobile device

    Na

    Fantastic location

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Excellent for business or touristic stay
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 2 nights

    Excellent location for conference in International Maritime Organisation and for visiting Westminster area of London with Lambeth Palace moments away.

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Double Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent hotel

    Stayed in December 2023

  • Reviewed: February 1, 2024

    9.0
    Perfect
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean confortable good staff

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room with Double Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    Too hot throughout. Know this is personal, but for me and group was too hot.

    Location, food in bar. East to check in and quickly dealt with any questions.

    Stayed in January 2024

  • Reviewed: January 26, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Superior Queen Room with Double Sofa
    • Stayed 1 night

    I think the price is expensive for what you get but the location, staff and facilities were good.

    Stayed in December 2023

  • Reviewed: January 23, 2024

    9.0
    all is good
    • Leisure trip
    • Group
    • Superior Queen Room with Sofa
    • Stayed 3 nights

    all is good

    looking good

    Stayed in January 2024

  • Reviewed: January 21, 2024

    9.0
    We really had a great time! The staff were exceptional and always friendly!!! For this price, I would gladly come back a
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Double Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    We really liked the location! It was almost across the Big Ben and we went sightseeing by foot :)

    Stayed in January 2024

  • Reviewed: January 19, 2024

    8.0
    Good hotel, perfect for exploring london
    • Business trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night

    More variety at breakfast would have been nice, and sadly only one lift was working, so queues for the lift were inconvenient.

    The location was good and room very comfortable.

    Stayed in December 2023

  • Reviewed: January 18, 2024

    8.0
    Good Hotel
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Double Sofa
    • Stayed 3 nights
    • Submitted from a mobile device

    The toilet is a bit small. Not the best shower, but it was ok for a couple of days.

    Great location. Near to attractions and local shops.

    Stayed in January 2024

  • Reviewed: January 15, 2024

    8.0
    Great location, good value for money
    • Business trip
    • Couple
    • Superior Queen Room with Sofa
    • Stayed 1 night

    Full car park

    Room was clean and the breakfast was good. The car park was full at time of arrival though, which was a little frustrating, as this facility was the reason for booking

    Stayed in December 2023

  • Reviewed: January 9, 2024

    8.0
    Fantastic location with everything in walking distance
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Double Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    My only complaint would be no conditioner supplied in the bathrooms. Apparently only executives get to condition their hair.

    The location was great, very central to Big Ben, London Eye and walkable to most attractions. The staff on arrival was very accommodating as we were able to check in early and very helpful with information.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    9.0
    Great facilities, London location and staff
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Double Sofa
    • Stayed 2 nights

    On New Years Eve in the evening the hotel reception and bar area was full of people, many of which were sheltering and not staying at the hotel. It would have been better to only allow in residents due to the influx of people into the area for the fireworks.

    The room we were given was great, large TV and view of the London Eye. Location was perfect for seeing the New Years Eve fireworks and walking into central London. Staff were excellent when checking in and in the evening on the bar when under pressure as lots of customers visiting before fireworks.

    Stayed in January 2024

Showing 1 - 25

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