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  5. Reviews of The Oak House

Reviews of The Oak House This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

The Square, Axbridge, BS26 2AP, United Kingdom

Review Score

Based on 830 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.9

  • Facilities

    7.5

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 29, 2024

    7.0
    Would have been perfect if it wasn’t for the squeaky bed!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was incredibly squeaky. The slightest movement made a noise so we kept waking each other up.

    Nice location. Very clean. High quality continental breakfast.

    Stayed in November 2023

  • Reviewed: January 29, 2024

    6.0
    Central place to stay but furnishings tired
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room wasn't very clean and was tired looking. Although breakfast was already in the room we only had 1 bowl and spoon (this was rectified on 2nd day) there was no option for my vegan partner even though I mentioned on booking so we ended up having to buy soya milk etc for him.

    Large comfy bed and good shower

    Stayed in January 2024

  • Reviewed: January 1, 2024

    6.0
    Don’t expect breakfast
    • Leisure trip
    • Travelers with friends
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    3 small box of cereal in your room was your “bed and breakfast option .. Found half glass of red wine in the wardrobe !! Wasn’t ours No staff on site at all

    Beds really comfortable

    Stayed in December 2023

  • Reviewed: January 1, 2024

    8.0
    Stay served my purpose
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    Having my breakfast in my room

    Room was very comfortable Cleaner let me stay until my courtesy car arrived having written my off in the floods

    Stayed in December 2023

  • Reviewed: December 21, 2023

    6.0
    Ok gor what is was and price
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cold on arrival no heating I. Hotel in general just small oil radiator to turn on on arrival

    Locations

    Stayed in December 2023

  • Reviewed: November 20, 2023

    7.0
    Fine for 1 night stop off
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Furniture, carpets, decor very dated.

    Good size room. Very nice pub across the square called the Lamb Inn.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    9.0
    Very good facilities in a very nice location
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Dinner and breakfast both good

    Stayed in September 2023

  • Reviewed: November 15, 2023

    6.0
    Not great, poor condition and poorly managed 😫
    • Leisure trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quite run down with several issues around maintenance, cleanliness and site management. The television didn’t work, it switched on but insufficient signal to be able to watch it. The bathroom mirror light didn’t work, the bed was quite uncomfortable and very rickety. The continental breakfast wasn’t provided as advertised, I contacted the number as advised but nobody came back to me and the missing breakfast wasn’t resolved.

    It’s location and size of room

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    Beautiful location and Excellent value for money.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful room and fabulous breakfast

    Stayed in November 2023

  • Reviewed: November 8, 2023

    7.0
    Average experience
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bath leaked bad meaning it couldn’t be used. Shower had bad mould that needs sorting.

    Great location, beautiful architecture

    Stayed in November 2023

  • Reviewed: November 8, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No English breakfast

    Beautiful location

    Stayed in November 2023

  • Reviewed: November 7, 2023

    8.0
    A characterful place to overnight on the way to/from the airport
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Easy to find overlooking a pretty, medieval square

    Stayed in October 2023

  • Reviewed: November 5, 2023

    6.0
    Unfortunately not the best stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was quite dirty especially the shower, glasses and kettle were dusty, clearly not cleaned after each use. Coffee machine didn’t work, Found it expensive as breakfast was fairly basic. Chairs in bedroom covered in stains. No food serviced in the bar and No breakfast downstairs.

    Lots of character, nice location

    Stayed in November 2023

  • Reviewed: October 30, 2023

    8.0
    Reasonably stress free and comfortable stay in a lovely historic town.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom could do with a refurb but I realise that costs money and once done would probably increase the price of staying. Housekeeping need a checklist as they kept not refilling things in the room. They also didn’t make the beds or hoover the floor which it needed as breakfast is only served in the room. Also if serving breakfast in the room they need two seats so you can eat somewhere other than the bed. Just points to make it nicer though as we really enjoyed our stay and felt very comfortable there.

    Lovely old property with spacious nicely decorated bedroom. The beds were really comfortable. The staff were also really friendly and happy to help sort out any issues. I enjoyed being able to come and go as I pleased without feeling watched.

    Stayed in October 2023

  • Reviewed: October 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tried putting heater on, but room wasn't too bad really. Door lock needed attention.

    Location Size of room.

    Stayed in October 2023

  • Reviewed: October 26, 2023

    6.0
    Satisfactory
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Although the room was the honeymoon suite it was very dimly lit tv was out of action bathroom was very dim and the light in the mirror was not working so difficult to see to have a shave and the fire alarm went off at 10pm and again at 8.00am in the morning

    Was in a good area quiet

    Stayed in October 2023

  • Reviewed: October 22, 2023

    7.0
    Short and sweet
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Location

    Stayed in September 2023

  • Reviewed: October 20, 2023

    6.0
    Could have been so much better.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Room felt a little unloved. Curtains falling off the window rail. Old rolled/ folded newspaper behind bath ( presume used to prop open window) Bed frame loose - wobbly and creaky. Large TV not working. No central heating - small oil filled plug in radiator provided. Heated towel rail in bathroom not working. Continental breakfast left in room - not specified in description on Booking.com - although plenty of quantity of muffins, pastries provided perhaps some yogurt/ fruit would be welcome. Self check in - no staff .

    Large room. Good rainforest shower. Comfortable bed. Fresh milk, fruit juice ,bottled water supplies in a small fridge. Continental breakfast pastries, muffins were plentiful but a bit of a carb fest. Great location overlooking a lovely square. Good pub opposite for evening meal.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not impressed by the breakfast, No plates for the croissants so crumbs went everywhere., light in bathroom over mirror didn't work, and no signal for the television so there were no channels to watch. Fine for 1 night.

    Bed was comfortable and large. Check in was easy.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room needed some TLC.No parking and no evening meal available.Breakfast was provided, but was put in your room before you arrived.There was nowhere to warm up your crossisant in the morning and instant porridge !!Where given our key on arrival but not shown to our room had to find our own way.

    Nice big room with lovely views of the Square.Nice comfy bed.Ideal for a stop over

    Stayed in October 2023

  • Reviewed: October 13, 2023

    7.0
    Good catching up with friends but let down by a number of things unavailable.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could not use the bath as it leaked . Wi-Fi reception was ok but neither television worked and staff said they couldn’t do anything to help . Just warm tea at breakfast . Really think we should have had a partial refund for all things not working that we paid for on booking . Staff kept making excuse as we we were only there for one night

    Breakfast was really good apart from just warm tea served in teapot without a lid . Location was perfect for the event we attended . Clean room and comfortable bed with lots of extras

    Stayed in October 2023

  • Reviewed: October 9, 2023

    6.0
    Comfortable bed. Food +-. Parking nil.
    • Leisure trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night

    See above

    It was advertised as a four star accommodation but had no parking or evening dining. The room was alright but gloomy. I asked for granary bread, toasted, with marmalade and butter for breakfast ( not overly demanding you might think), and received toasted hovis, 2 slices, two plastic butter packets and strawberry jam. Four star ???? 2.5 star.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    6.0
    It was fine, not sure we would stay again
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our bath leaked, so was unable to take a bath, television didn’t work

    Clean

    Stayed in October 2023

  • Reviewed: October 8, 2023

    8.0
    Very Good
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very noisy to sleep, bellringing at church and every hour through the night clock striking on the hour. Such a shame as we suffered with having hardly any sleep because of it.

    Lovely accommodation, room was beautifully presented with lovely facilities

    Stayed in October 2023

  • Reviewed: September 28, 2023

    7.0
    Lovely room, disappointing details
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no food being served which we didn’t know until we arrived. We had to have pastries in our room for breakfast and walk across the square to the other pub for dinner. The TV in our room didn’t work and the shower almost flooded as it drained slowly.

    Room 10 was lovely - spacious, big comfy bed, nicely set up. As others have said the rest of the property needs a bit of TLC. We had a drink in the bar area which was pleasant.

    Stayed in September 2023

Showing 1 - 25

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