The quality of the evening dinner was really awful .So surprised. I can't think of a worst hotel meal for a long time.The starter was ridiculous .One flake of mackerel on a small lettuce leaf with a white dressing .I was told fresh and smoked mackerel but no .Main course ,poached cod .So awful .Luke warm .not cooked properly tasteless and asked for broccoli which was lukewarm and horrible .Get the chef to look at Ric Steins book on cooking fish ..Consequently we ate elsewhere on the following nights .Didn't dare risk it

Decor was lovely .Great room .Very cosy

Stayed in April 2024

The hotel is gorgeous, the design is amazing. The staff were friendly and professional. The room was clean and spacious, it was a wonderful stay. The food in the restaurant was also very good

Stayed in April 2024

Lovely old character property which had been beautifully restored & decorated throughout. Wonderful rooms, great food & very friendly .

Stayed in April 2024

The draft beer was unexceptional.

The breakfast was outstanding and the staff were friendly and helpful.

Stayed in March 2024

We were booked in for room and breakfast , both of which we excellent and all the staff we encountered were extremely friendly and helpful.

Stayed in March 2024

Bed was small for two adults.

Pretty room with nice view of Abbey grounds. Location Food was excellent. The staff were very friendly and efficient.

Stayed in March 2024

Can’t think of anything

Everything. Facilities in room excellent, bed so comfortable, hairdryer next to a mirror, tea and coffee making provisions exceptional, bathroom products lovely. Dinner and breakfast both delicious and good quality with great service. Recommend the cocktails!

Stayed in March 2024

No porridge 😐

Stayed in March 2024

The car park was terrible.

Breakfast, and the friendly staff

Stayed in March 2024

Nothing really to not like!

Wonderful breakfasts, everything was lovely.

Stayed in March 2024

Not a good choice of fruit and no yoghurt

Great quality food for breakfast …

Stayed in February 2024

Beautiful design

Stayed in February 2024

the conservatory area abit like a childs play area

Breakfast and dinner was superb

Stayed in December 2023

Room was a bit small and wardrobe not great

Food and staff couldn’t fault bathroom and shower was great

Stayed in February 2024

Bedroom bit small and noise from back entrance as workmen were in and out

Location and breakfast and dinner were very good

Stayed in January 2024

We really would have appreciated a king-size bed.

The hotel was is in a great location right next to the Abbey. It has loads of character and the interior is attractive. The staff were welcoming and friendly. It was nice to be offered a glass of bubbly and to be upgraded. The Character Room could be tricky for tall or immobile people because of beams and lots of stairs to the second floor though. We enjoyed the homemade shortbreads provided. Breakfast and dinner were very good.

Stayed in January 2024

nothing

lovely restaurant cosy atmosphere

Stayed in December 2023

Where do I start! Our stay was exceptional! 1 night wasn’t enough. We got upgraded to a better room as it was my fiancés birthday! The staff are amazing, super kind, friendly and accommodating! The afternoon tea was great and the restaurant was great! Each room at the Old Bell is so cozy, with the fireplace going in different rooms, and the antiques around the hotel give it such an artistic touch! The interiors are unbelievable! We will be back for sure!! Malmesbury is one of the prettiest towns in the UK with so much history. The hotel’s locations as an old part of the Abbey gives it such an authentic feeling. We truly regret not staying one more night!

Stayed in December 2023

The staff were always friendly, happy and helpful

Stayed in December 2023

Finding a parking space was difficult.

Breakfast was delicious and hot.

Stayed in December 2023

A brilliant find as part of a trip to the arboretum, nearby. The build is quirky but tasteful and was exactly what we were looking for. All of the staff were great too. We will definitely be back soon.

Stayed in November 2023

Hawkstone Lager was missing on the beer card ;)

Very good breakfast, very nice rooms, very nice interieur, very kind employees

Stayed in December 2023

Lovely property, designed well throughout. With wonderful staff - it felt like a home away from home. And utterly festive.

Stayed in December 2023

Only criticism was that they needed more staff at breakfast. Also, the coffee wasn’t great.

Beautiful hotel - lots of cozy spaces with stunning decorative features. Our room was huge (no.12) with a very comfortable 4 poster bed, free standing bath in a massive bathroom. The staff were incredibly friendly & made our stay, for a surprise birthday dinner, so special. The food was delicious including the breakfast.

Stayed in December 2023