Symonds Yat West, Symonds Yat, HR9 6DA, United Kingdom
#6 of 12 hotels in Symonds Yat
Guests' ChoiceBased on 1059 hotel reviews
8.3Cleanliness
8.7
Comfort
8.5
Location
9.3
Facilities
8.3
Staff
9.4
Value for money
8.3
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 18, 2024
Gavin
United KingdomThe staff and the building
Stayed in April 2024
Reviewed: April 18, 2024
Graham
United KingdomThere wasn’t much it to like, although, because of its age, there were minor flaws which the staff are trying hard to keep up with. Mentioning any slight matter resulted in immediate action.
This is an old property which maintained many interesting features. It is charming and has facilities for large functions as well as extensive outdoor facilities. The location is excellent for visiting the area and is quite close to the river. There is plenty of parking immediately adjacent to the property.
Stayed in April 2024
Reviewed: April 18, 2024
Laura
United KingdomWell, I would say that, in general, you have to look passed the fact that the furnishings / interior spaces are a bit 'tired.' The rooms are clean, however, and the history of the place and the extremely friendly staff totally eclipse that fact. The quality of the locally sourced food was good but the menu was not quite right - just a bit old fashioned and mixed up. Still, had the best sausage I've ever had - so that can't be bad! ;-)
The staff here were wonderful! From the moment we walked in, Tori was the epitome of a warm welcome. As a last-minute booking, we truly hadn't been expecting too much, so were completely blown away with the history of this place. Kevin, Milly and the lady who had worked with horses (can't remember her name now..), all of them were just marvelous. The gardens here are also beautiful - just what we needed after a full day of hiking and exploring.
Stayed in March 2024
Reviewed: April 17, 2024
Philip
United KingdomThe room was excellent with a very spacious bathroom with individual bath and shower. The bed was very comfortable. Breakfast was excellent. It was a shame you could only choose one option of the cooked breakfasts but the buffet was nice and the surroundings very pleasant.
Stayed in April 2024
Reviewed: April 8, 2024
Stephen
United KingdomAll good, really friendly staff
Stayed in March 2024
Reviewed: March 30, 2024
Sarian
United KingdomOf course, no lift (wasn't expecting one) and a bit of a trek to the room, not for those with mobility issues. The quality of the food in the restaurant was ok but I had a human hair in my meal which was not nice at all, although I was offered an alternative. The reception area was cramped and overcrowded, one could see piles of bits of paper behind the desk as one walked down the stairs - messy - and the reception staff seemed a bit overwhelmed. Also, no staff in the building at night, which would be a problem if there were a fire or a medical emergency. Luckily, we had neither during our stay. One has to book a time slot in the dining room for breakfast, the previous night - so you need to set the alarm to make sure you don't miss your allocated space.
Tons of character. The main dining hall is super. The room was lovely, again lots of character, stone fireplace, big windows. Once we had worked out how to use it, the shower was fine. Good breakfast with plenty of choice. Staff were friendly enough. We were lucky enough to have a sprinkling of snow on our first morning. The place seems to be popular as an eating destination with local people, which is usually a good sign. We chose to dine in the hotel and the menu offers plenty of traditional fare.
Stayed in March 2024
Reviewed: March 28, 2024
Timothy
United KingdomThe heating was adequate but could have been easier to control.
The staff were very friendly and supportive. Nothing was too much trouble. The breakfast was excellent being cooked to order. Our apartment was spacious and comfortable. We also attended a wedding reception there and the food great.
Stayed in March 2024
Reviewed: March 27, 2024
Shane
United KingdomNothing
Food, value for money and staff.
Stayed in February 2024
Reviewed: March 22, 2024
Heather
United KingdomIt’s like any other hotel, not soundproof, a bit noisy and can hear lots of water/pipes etc; but I just stick in my ear plugs. I don’t think I can fault it on this.
Delicious fish pie, chunky fresh fish and lots of perfectly cooked veg in the side. Felt like a home cooked meal which is just what I wanted after a long day hiking. Staff were super friendly and helpful. It really has the feel of a family run hotel. Room was cosy and clean, spotless bathroom, felt quite new. I had an awesome sleep too, I’ll definitely be back!
Stayed in March 2024
Reviewed: March 20, 2024
Karen
United KingdomThere was a wedding evening party . We were warned prior to visit good communication from staff . Our compact room was above the venue it was room shaking loud however ended promptly at 11 .
Location great for walks in the area Staff excellent very attentive polite,nice atmosphere . Hotel has nice features and character
Stayed in March 2024
Reviewed: March 20, 2024
Deborah
United KingdomDisappointing dinner menu
Good breakfast selection
Stayed in March 2024
Reviewed: March 20, 2024
Neil
United KingdomNothing
The evening meal was excellent and the staff were great.
Stayed in March 2024
Reviewed: March 12, 2024
Patricia
United KingdomThe pancakes with the duck should have been hot at dinner evening before
Breakfast was good Location good
Stayed in March 2024
Reviewed: March 10, 2024
Annette
United KingdomNothing at all.
Very clean and tidy rooms. Due to the time of year (No ferry) it was very nice to have the facility of a restaurant and bar onsite.
Stayed in March 2024
Reviewed: March 3, 2024
Hannah
United KingdomA bit creaky, we were woken up by people walking down stairs that went over our room.
Lovely decor, gorgeous rooms, amazing food and the staff were lovely.
Stayed in March 2024
Reviewed: February 26, 2024
Lucy
United KingdomX
Lovely old property. Lovely updates since there 42 years ago
Stayed in February 2024
Reviewed: February 22, 2024
Joanne
United KingdomThe rug in hallway and lampshades needs replacing. Ohh no egg cups.
The history
Stayed in February 2024
Reviewed: February 19, 2024
Craig
United KingdomLocation
Stayed in February 2024
Reviewed: February 7, 2024
Shane
United KingdomNothing
All value for money
Stayed in February 2024
Reviewed: February 6, 2024
Alison
United KingdomLovely old stone hotel with very friendly helpful staff.
Stayed in February 2024
Reviewed: February 3, 2024
Heather
United KingdomDark inside with lots of doors and stairs
Position
Stayed in February 2024
Reviewed: January 25, 2024
Cindy
United KingdomVisually pleasing at first glance
Stayed in January 2024
Reviewed: January 18, 2024
Mark
United KingdomEverything was good and no complaints
The staff we fabulous, polite and attentive. Food was good . Building has great character with lots of lovely rooms
Stayed in January 2024
Reviewed: January 14, 2024
Linda
United KingdomSome drinks prices were overly expensive.
Distinctive charm. Good food.
Stayed in January 2024
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