No soap etc provided, just a body lotion which was an odd choice out of everything to supply. No hand soap/shampoo/body wash. Had to go to shop to buy hand soap

Clean, staff on contact support were very helpful. Good location, spacious and homely. Secure entrance so felt safe

Stayed in May 2024

Underfurnished (no bedside tables, bedside lights, coffee table. A few items need fixing (flickering bathroom light, broken drawer front. One item not as described (sofa was just a sofa, not a sofa-bed). Poor check in information, absolutely no check out information, at all, not a sentence

Clean, tidy, smart, near conference

Stayed in May 2024

The couch was not comfortable . There was No broom and no dustpan . The Hoover was not working . There was no Xtra linen to change . I stayed for 2 weeks !!! I had someone try to unlock the door when Zi was there saying they came to take pictures !! It was not a good experience Would recommend to have twin beds instead of a double bed . My sisters was on a wheelchair and the doors are not wheelchair friendly .

I found the place clean . The bathroom was very spacious .

Stayed in May 2024

There was a lack of equipment in the kitchen. No corkscrew, 2 wine glasses but no other glassware ie tumblers. Limited crockery so needed to wash before next use. No washing up liquid so had to buy some. Not the end of the world but would have been good to have these basics.

Lovely old mill which has been converted into modern apartments. Good location and our view was looking over the river.

Stayed in April 2024

Far from everything

Nice and comfy

Stayed in April 2024

The lift at one end of the building was out of order for our stay, thankfully there was a 2nd lift we could use but we didn't realise that until 2 days in to our stay. We had a bath leak, which we reported, but the agency didn't do anything about.

Nice location by the canal. The kitchen was well equipped and the beds were super comfortable. It was great to have a place with a separate shower and bath too. Clean and comfortable and a.good size.

Stayed in March 2024

Being an apartment you got everything in there,fridge,cooker etc

Fantastic location and free parking

Stayed in March 2024

The blind in the bedroom didn’t work as it should. blind chain broken and wasn’t able to re open the blind when shut

Well set out, clean and cozy

Stayed in March 2024

Most bureaucratic check in I've ever had, with extensive e-mails and rules that were not clear from the get go.

Stayed in January 2024

On of the lift didn’t work, but there was another one we could use.

Very modern and clean

Stayed in January 2024

A bit too far away from the city centre. The sign of the apartment is not clear when the sun is down.

Cosy

Stayed in November 2023

Overlooking carpark so could get noisy. Wifi was terrible and nothing was done about it after asking several times.

It was clean apart from the windows!!

Stayed in October 2023

List of items you could be charged for if you do something wrong is extensive and a bit unnecessary given the price is already high.

Lovely apartment modern and everything met my expectations.

Stayed in October 2023

Wi-Fi is useless and kept going off. It was impossible to work in the flat. Also impossible to watch Netflix for more than 40 mins at the time. At some point I had to buy my own Wi-Fi and that too did not work very well.

Flat is very nice, clean and modern

Stayed in October 2023

Guest management staff were very slow in replying to issues. Parking arrangements were very bad. Someone had parked on my allocated spot but the guest management staff did not respond to my problem but just kekt asking me ti contact parking enforcement team via email. I left messages and email but no timely response.

Good value for money. Very clean apartment.

Stayed in September 2023

Would have been better to have all details before we left home as to how to get in Had trouble with Car parking as some one else in our place was sorted next day did not have code to get out onto riverside so had to walk round overall we enjoyed our stay .The sofa was small for two people .

Stayed in August 2023

There was no hot water , took a whole day before they got the problem fixed

There was no breakfast

Stayed in July 2023

I am not happy with the host as i am now 4 weeks later and still waiting for £100 holding deposit which was taken. After several calls and emails, they are still looking into this. All evidence was provided the day i checked in.

Keys to the property were located in an outside box. It should have had a parking permit as well however this was missing and reported on the day

Stayed in June 2023

Apartment was very hot. Check in details and other site were a bit over powering.

Nice apartment in a good location next to the river. 20 minute walk into town.

Stayed in July 2023

Couldn’t get tv to work . The tv remote did not operate the tv . No air conditioning. Not even a fan.paper kitchen roll or dish cloth required to help clean up.

Ease of obtaining entry

Stayed in June 2023

I didn't like dealing with people remotely. The only person I saw was a cleaner upon my leaving. Most annoying of all was the repetition of the emails promoting the organisation when a simple response to a question was all that was needed.

I liked that it was brand new.

Stayed in May 2023

Staff didn’t inform me about an extra £100 is to be paid before you get any information about what flat number, so once I finally got through to someone who could tell me how to get in she then informed me of a £100 fee for damages which does get refunded but it would have been nice to know about this prior to the stay. I found booking . Com an absolute disaster to get hold of they actually ended up blocking my number, and after two hours of trying to get through to Belvilla we got the information about paying this £100 ABSOLUTE JOKE !!

Very clean and the apartment was beautiful however so hard to find as I didn’t have an exact address spent two hours finding it

Stayed in June 2024

None.

I called customer service on arrival as I couldn't work out where the keys were. They answered the phone promptly and were very helpful. Perfect service!

Stayed in May 2024

price but was due to demand and supply as was festival weekend

was clean and tidy, comfortable and had a bath

Stayed in May 2024

Our booking was cancelled and we weren’t informed by either Sojo stay or booking.com. We were told it had been cancelled as we were trying to get the access information ON THE DAY we were supposed to be staying there. Lots of being on hold & no apartment to stay in. Sojo stay were unapologetic and didn’t find us an alternative apartment, we had to rebook through booking.com and the whole thing took 3 hours out of our weekend away!

We had a terrible experience and didn’t stay at the property

Stayed in May 2024