Nothing

New , very comfortable,price

Stayed in March 2024

The gym didn't have a fan in it. A lot of the lights didn't seem to work?

Service, room and breakfast 😋

Stayed in April 2024

The EXTRA cost per hour to use the pool. You have to leave a £50 pn deposit booking in, then have to wait several days for it to be returned. If you have breakfast charged to room you have to pay for this separately not out of the deposit.

The bed was comfy, the room quiet and clean. Wardrobe was short so no long dresses.

Stayed in March 2024

More atmosphere

The surroundings were lovely and a beautiful building.

Stayed in March 2024

Nothing

Great

Stayed in March 2024

My mattress was very very very soft, don't know what that was about. The staff were quite rude and aggressive about the checkout time.

The location was beautiful

Stayed in March 2024

Lovely setting & nice rooms

Very surprised it was self service breakfast on Sunday considering the rating of the hotel expected waiter service similar to Saturday. The lift broke down and for those with crutches or walking sticks had to go up & Down stairs in some cases to the second floor would have thought the management could have considered the impact this caused.

Stayed in March 2024

Unfortunately, we had issues, but these were investigated, and an apology was made for issues beyond their controll and we appreciate the response and would stay again.

Friendly staff management dealt with issues beyond their control promptly, and we would stay again.

Stayed in March 2024

We ate in the fish restaurant, the food was good but the restaurant was soulless. I would prefer to go offsite for dinner next time. There wasn't many guests eating in their and the area was too big to fill. Would be good to have a communal bar open in the hotel, we sat in a quite room on our own and were served by the night staff after 10 pm. We were unable to get into the spa area the next day before 4 pm but we had to be out of our room by 11 and worked in my room on the day of arrival until 6 pm. If we had known when we booked 8 weeks before, we would have booked a treatment.

We were 2 woman just wanting a night away. First room was small for a twin but we were moved to a nice size room. We walked around the grounds the next day and this was nice and spent some time in the coffee/bar shop/restuarant. Breakfast in our room was really good and we didn't mind paying £5 for the luxury of that.

Stayed in March 2024

The restaurant bar was so difficult to find. It was at tge back of the hotel. Far too much walking walking was required. Need better signposting

Place and facilities and food and bar and restaurant and decor.

Stayed in December 2023

The bistro was a long walk from reception.

The room and the staff.

Stayed in February 2024

Breakfast menu choices

Location

Stayed in February 2024

The walls are a bit thin (which is to be expected in building of this age), so you can hear others outside the room if they’re being noisy. Breakfast a a bit of a let down, I would not recommend scrambled eggs and you have to ask for toast at the table which was never explained. Dinner was better, but still slightly let down by the quality in some aspects. I had the fish and chips on the first night, the portion was huge! The chips were oven chips that you would cook at home which was a shame but perfectly edible. The second night I had pasta which was. Lot better, but both times I was unable to have a pudding (which look lovely), as I was simply too full. There was a wedding on the Thursday night which was quite loud and kept me up, however it did end at midnight which I thought was reasonable. The gym is on the small side and all equipment is rusty and in need of replacing.

The hotel is beautiful and room furnished nicely. It was relatively quiet when there isn’t a function on though, and the staff did their best to place me in a room away from the noise which you can request in the online check in). Staff became more friendly throughout my stay, they were quite standoffish at first but were definitely friendlier and more welcoming on my second day here. They have a good range of amenities on site, and although it says you have to book into the garden restaurant, both nights were quiet and you could walk in (wed-thurs). The bread was probably the best thing I had, it was delicious! For the price, it is a lovely stay and the grounds are beautiful.

Stayed in March 2024

Very friendly and helpful staf lovely rooms, great place to host an event. Spa on site, did not use, but facilities looked great.

Stayed in March 2024

Lumpy bed and hard pillows

Staff, location, building, restaurant, spa treatments

Stayed in February 2024

Staff

Comfy beds but tv did not work. Staff a little bit stern and off

Stayed in March 2024

If I had to be picky… Lighting in the bar too bright, TV too rowdy, signs to the gym were wrong and gym was not marked so I spent 15 mins walking around trying to find it.

Goats cheese salad was really good, one of the best salads I have eaten in a long time. Moved table three times first was under the speaker, second was by a slightly open window and was too cold then we sat near the lift not ideal but ok. My colleague has morning sickness and the bar staff adapted her meal which was hugely appreciated and really helpful. Room was excellent.

Stayed in February 2024

The bar and cafe at the rear has a very limited menu. Too many emails after booking.

Location and room. Breakfast also excellent.

Stayed in February 2024

Staff very friendly

Stayed in February 2024

The TV remote didn't work

Stayed in January 2024

all good

all good

Stayed in February 2024

See above comnents

Breakfast was good, except for the cappuccino I had to pay extra for. The flavour was awful. Hotel and grounds are lovely and our room was very nice. Good facilities. Just a little issue - the aircon didn't seem to cool the room and the bed had plastic sheeting which made for a terribly hot and sweaty night. Neither of us slept well at all.

Stayed in February 2024

All good

Nice hotel clean friendly staff

Stayed in February 2024

The room wasn’t actually in Orsett Hall itself. It was above a cafe bar and spa. We had food in the bar which wasn’t very good. The chicken in the chicken burger was tougher than Mike Tyson with the hump. A bottle of wine which costs £10 in Tesco was being sold for £27. Food and drink is overpriced.

Setting is nice.

Stayed in February 2024