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  5. Reviews of The Osborne Hotel

Reviews of The Osborne Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Hesketh Crescent, Meadfoot, Torquay, TQ1 2LL, United Kingdom

#18 of 45 hotels in Torquay

Guests' Choice

Review Score

Based on 1197 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    9.1

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast and service was excellent. Overall a very relaxed place

    Stayed in April 2024

  • Reviewed: April 12, 2024

    8.0
    Lovely hotel in an amazing location
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Room a little basic and tired. But ok as you spend more time looking at amazing view than the room !

    Fantastic location, beautiful building, great breakfast, great staff

    Stayed in April 2024

  • Reviewed: April 6, 2024

    9.0
    Enjoyable overall in lovely location
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights

    Evening meal was poor. Service very slow. Burnt chips and not value for money.

    Location ideal. We have timeshares on site but came to enjoy a few days in the hotel while our daughter and family used our timeshare.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    9.0
    Hidden gem
    • Leisure trip
    • Couple
    • Junior Suite with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    We didn't sleep the best due to the creaky floors but that's to be expected with an old building. We would still come back!

    Perfect location and the staff went the extra mile for my partners birthday 😊

    Stayed in April 2024

  • Reviewed: March 31, 2024

    9.0
    Perfect location, perfect staff!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    We could hear people moving outside of our room in the morning, as the cleaning cupboard was just outside of our room but only minor. Was a lovely stay!

    Location was perfect! Lady on reception was so lovely when we checked in! Beautiful building, great facilities (loved the pool and sauna) and good value for money.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    9.0
    Comfortable, warm, and welcoming stay, in a picturesque location 😊
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Some tired and dated looking furnishings in the room we stayed in - not dirty, but stained furnishings on view (bottom of divan, and bed foot coverings) Didn’t distract from the stay, but it is something that definitely should be addressed

    Location and view - truly exceptional

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    327 Athlone The room I was allocated was on the third floor facing the back, up the pretty hillside. Although next to the lift, the lift was quite. The room to my left, their shower room extraction fan was very loud; as was the noise coming from the two boiler flues outside the room windows. Due to the sash windows not having secondary glazing, the noise from the two boiler flues stopped me sleeping. So I did not sleep at all and left early around 9am. I would like some form of compensation.

    The beautiful location. The calm, relaxing feeling within the Hotel. The room size for a single occupancy was ample, and a nice size double bed was welcome. Clean and tidy. I had a few issues but will inform the manager, so they can be resolved for other clients.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    7.0
    A good hotel could be great with attention paid to my above comments.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    See other comment.

    Staff were great. Really first class - well done! I found some of the hotel infrastructure somewhat lacking. Shower too feeble I mentioned this to the deputy manager On breakfast table I would have liked a hot water jug to accompany the tea and coffee jugs. The milk jug left on the table was too small. We need a big one from which to top up our teas and coffees. Also plenty of butter pats on the breakfast table so we're not up and down to the buffettable so much.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Classy hotel
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Was on the top floor and mobile signal was poor and the WiFi was weak. I did find a WiFi booster that had been unplugged and this solved the weak WiFi

    Very classy and clean hotel. Good size rooms with good in room facilities

    Stayed in March 2024

  • Reviewed: March 12, 2024

    7.0
    Lovely place to stay, some areas in need of modernisation.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pool and changing rooms very dated and tired Room nice clean, corridors tired and dated

    The location was beautiful, views stunning

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights

    The sink in the ensuite was blocked and the shower head wouldn't stay in position. Apart from this, everything was fine.

    The room was small but warm and quiet, and the bed was comfortable.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Beautiful view, excellent facilities
    • Leisure trip
    • Solo traveler
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Location and facilities

    Stayed in February 2024

  • Reviewed: March 4, 2024

    7.0
    Loved the room, gorgeous hotel, lovely staff. Just a bit more care over the breakfast!
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    The water pressure wasn’t brilliant on the 3rd floor but didn’t really bother us for the one night. The breakfast was disappointing unfortunately…bacon overcooked. Muffins were rock solid. Hollandaise sauce was lumpy and cold. This didn’t ruin our stay but could’ve been better.

    Family room sea view. Amazing huge interlinking room with absolutely stunning views! 2 massive picture windows looking out to the beach and sea right over to Brixham. Immaculately clean. Comfy beds. Gorgeous bathroom with complimentary goodies, bath and shower. Everything you need…from iron to a fan and digital DAB radio. TV with all the channels. Sofa and chair. Loads of space. Huge indoor pool. Staff were welcoming and friendly.

    Stayed in March 2024

  • Reviewed: February 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    The staff at the evening meal were exceptional, Not only good at their job but could have a bit of back and forth conversation wise

    Stayed in January 2024

  • Reviewed: February 16, 2024

    7.0
    The Osborne is in a great location and we enjoyed our stay.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Room was not serviced each day.

    Great location, lovely sea view.

    Stayed in February 2024

  • Reviewed: February 1, 2024

    7.0
    Unfortunately we came down for a funeral, but we were happy with the staff and the service.
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 2 nights

    The shower on the 3rd floor lacked pressure. Lack of instructions for operating the lights and technology.

    Reception and restaurant staff professional, friendly and extremely helpful. For a single room it was more spacious than I had expected. The view from the front of the hotel was spectacular. The funeral reception was very well managed with an extensive buffet.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    8.0
    Very Good
    • Solo traveler
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Slow voice in lift drove everyone a bit crazy!

    Excellent staff. Great views from window.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    9.0
    A fabulous short break, would go back without hesitation!
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 2 nights

    Family room at the front of the hotel meant fantastic views over the bay!

    Stayed in January 2024

  • Reviewed: January 25, 2024

    8.0
    Really glad we chose the Osborne.
    • Group
    • Junior Suite with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    We had a small problem with getting drinks in the evening but there were around 20 of us (and it was Boxing Day night). We’d told the hotel a couple of weeks beforehand that we’d all be meeting for drinks in the evening but the message didn’t filter through and they struggled to cope with so many people. I suspect they were short staffed because of the date and when we went in to tell them about our plan they hadn’t factored that in . That said, we spoke with them about it and they responded and we had a great evening.

    We had a few rooms booked for the night before our wedding. The staff were lovely and really helpful. The junior suite I had was perfect. I can’t imagine a nicer place to get ready for a wedding. It felt really special and incredibly peaceful. I’m so glad we chose the Osborne and would thoroughly recommend it.

    Stayed in December 2023

  • Reviewed: January 22, 2024

    9.0
    Excellent value for money, park outside the door, great food
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    all good, did screw down bath waste to stop it leaking, Swiss Army knife came in handy!

    Friendly staff, large room, great facilities and good food

    Stayed in January 2024

  • Reviewed: January 18, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking is a little limited, bit acceptable for the number of guests out of season.

    Beautifully presented hotel with friendly staff and nice rooms.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    9.0
    Enjoyed everything about this hotel
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A few bits of decoration needed but these are being addressed as the hotel is closing for maintenance.

    Very comfortable room with everything we needed. The staff in the reception and restaurant/bar were very accommodating especially Matt who was in attendance on NYE and was brilliant with our little grandson The NYE meal was exceptional as were the Breakfasts. I will definitely return

    Stayed in January 2024

  • Reviewed: January 2, 2024

    8.0
    Welcoming, family friendly with an outstanding restaurant.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Works are in progress at the hotel, such that there are a few areas of improvement. E.g ongoing maintenance on the regency building inside and out. However once completed it would be hard to find any snagging issues.

    A fantastic stay at the Osbourne. Staff were went above and beyond to ensure that our stay was wonderful. We are at the Osbourne each day for breakfast and had an evening meal on NYE. The standard of dinning was outstanding, the Restaurant Manager and Chef created the most fantastic evening experience. Accommodating for our toddler also. A very welcoming and professional approach. Thank you

    Stayed in January 2024

  • Reviewed: January 2, 2024

    9.0
    A lovely stay over New Year. Visited last year, intend visiting again at the same time this year.
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Lovely location Quality of dinner in the evening and the attention to service was exceptional

    Stayed in January 2024

Showing 1 - 25

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