The carpets on the ground floor looked a little tired.

Very pleasant staff and enjoyed the experience of the casino.

Stayed in March 2024

I have a walker and trolleys in corridors were too wide

view

Stayed in April 2024

Hotel needs a makeover looks tired

Breakfast superb

Stayed in April 2024

No showers available only baths

Excellent hotel lovely friendly staff good choice of food and drinks casino an added bonus

Stayed in March 2024

Parts of the hotel look a bit 'tired'. Carpet in bedroom had large stain.

Position on Douglas promenade, close to ferry terminal. Good breakfast.

Stayed in April 2024

Everything was satisfactory

Breakfast was good. Room was good. View was over carpark

Stayed in April 2024

The leisure area was clean, the pool was warm, but the jucuzzi was out of order. We found out it had been out of action for quite a while.

Nice and clean, lovely choice of breakfast. It was very good for gluten free and lactose free, which I eat.

Stayed in April 2024

The hotel is dated. While the rooms were clean they were in serious need of an upgrade. As my flight was cancelled I had to stay an additional night. When i Went to reception to book an additional night I was told I had to book through Booking.com and they couldn't take my booking at the desk. I then made the booking that way. When I went to reception the next morning I asked if I could keep the same room rather than go to the hassle of checking in and out again. I was told I had to move room as the room was now allocated to someone else. I asked if they could re-allocate the room to me and give my new room to the new guest. I was told I had a double Deluxe room which was a higher spec. I said I didn't mind this and that I was happy to give the higher spec room to the new guest. The reception team were not able to facilitate this request resulting in me having to check out at 11am and check back in after 3pm.

My room on the second night was far better to the one I got on night one. (I had to stay an additional night due to a cancelled flight).

Stayed in April 2024

Delays at breakfast due to coffee machine needing to reheat😤.

Breakfast was excellent, as was the location.

Stayed in April 2024

The hotel could do with an upgrade Very dated

Staff very friendly Great location Always have a room with a sea view Great choice of breakfast Good spa

Stayed in April 2024

Advertised as 4 stars hotel with swimming pool and spa, actually dated and basic with dirty corridors and extremely scruffy reception plus the swimming pool area was closed (allegedly due to renovation) but no discount was offered.

Staff very nice and room clean

Stayed in April 2024

The beds are very small, and rooms are basic...at the back of the hotel anyway. There is lots of noise from corridors and other rooms, and the constant smell in corridors from chinese restaurant that is on the ground floor. Biggest issue for us was that our room was next door to housekeepers room/store, so from early in the morning forget a lie in because that door is squeaking and banging constantly with housekeepers going in and out. Rooms also only cleaned every third day. Also health club amenities that are advertised were unavailable due to refurbishment so no jacuzzi available. Maybe there should have been price adjustment as only informed on arrival!

I really wanted to leave a good review! Great location, staff were friendly and the breakfast was great. The rooms to be fair were clean too, but very dated!

Stayed in April 2024

Bathroom

The room was sea view that was amazing, breakfast was fantastic.

Stayed in March 2024

Rooms only serviced every 3rd day and not daily. No sockets besides the beds Lack of seating within the room

Great location. Buffet breakfast, excellent.

Stayed in March 2024

No walk in showers beds very small

Location and price of hotel was excellent staff and food very food

Stayed in March 2024

Well set up Plenty of choose Staff pleasant and helpful

Stayed in March 2024

Needs some updating, especially pool ceiling. First impression from car park wasn’t good and view over car park was awful. Would definitely pay for sea view next time.

Excellent facilities, lovely breakfast.

Stayed in March 2024

Toilet seat wobbly and didn't fit toilet Carpet threadbare in places

Size, sea view and comfort of bed

Stayed in March 2024

No walk in shower

Stayed in March 2024

Paragon restaurant evening meal described as a carvery this was not the case. may be should describe as carvery style. as choice of two different pie's and chicken breast with rice placed on a plate by chef then help your self to veg.

Staff at breakfast were very friendly and efficient, Very good choice from the buffet breakfast. Always managed to get a space in the car park. food portions in Paragon restaurant very good would satisfy a manual worker.

Stayed in March 2024

Some of the leisure facilities were not open and it would be good to know this when booking.

The room was comfortable and spacious and the staff in the restaurant for breakfast were most helpful.

Stayed in March 2024

Needs more cleaning The first room we got, there was a hot water pipe running just bedside the bed, and making noise all night. Finally, hotel manager came and checked and moved us to a new room.

Good location, good price.

Stayed in February 2024

Decor tired, needs modernising. The shower needs upgrading, mixer taps either too hot or freezing. Bed a little firm too. Wifi not reliable.

Bar food and breakfast was decent. Sea view room was nice. Pool / gym / sauna etc all decent, great value for money. Clean rooms.

Stayed in February 2024

When I booked I asked for interlinking rooms. On arrival the hotel knew nothing about this. The information had never been passed on from Booking.com. We weren't impressed as this left a vulnerable, 76 year old diabetic a few doors away from family. BOOKING.COM You need to ensure any information like this is passed on to the hotels. The hotel is looking abit tired, threadbare carpets in our room.

The Palace is always clean & comfortable. Staff are friendly & helpful.

Stayed in February 2024