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  5. Reviews of The Palace Hotel Buxton & Spa

Reviews of The Palace Hotel Buxton & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Palace Road, Buxton, SK17 6AG, United Kingdom

#8 of 8 hotels in Buxton

Guests' Choice

Review Score

Based on 10791 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    9.1

  • Facilities

    6.9

  • Staff

    7.6

  • Value for money

    7.2

  • Free WiFi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 23, 2024

    8.0
    Great spacious room, very comfortable in a lovely location
    • Leisure trip
    • Couple
    • Compact Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not much to dislike, it’s an older building which I liked but if someone is looking for a modern room this may not be for them.

    Great location, rooms had lots of space

    Stayed in April 2024

  • Reviewed: April 22, 2024

    7.0
    Very good value for money
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A tiny bit shabby

    The position , the decor .

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    An enjoyable stay.
    • Leisure trip
    • Couple
    • Compact Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Having paid over £100/night we felt that there should be free WiFi and parking.

    Central location. Traditional feel.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of hash browns at breakfast and vegetable fingers instead of veggie sausages.

    Buxton is so lovely and the hotel is in a great location to easily access all the sites. The big sign helps to navigate back and get to bed after a few. Cheap access to the pool, sauna and steam room was much appreciated the morning after.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Could of been better⁰
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    You only get one coffee in your room . Most hotels supply more than one. We was not warned there was a wedding party staying there so couldn't sit down and enjoy a drink at the bar as the whole area was being over run by 100s of wedding guests . Had to wait 20 mins or more for a drink then had to take them outside just so we could sit down . Wedding party's have there own function room . It should stay in there not take the whole of the hotel over . £5 parking charge for 24 hours is not fair as you pay enough to stay at the hotel as it is . Parking was a night mare . Car park was so over crowded.

    The Palace Hotel was located in a very good area to the town . The hotel was clean and the stall were very nice. The breakfast was fantastic

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    The palace has been restored to its former glory
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Freshly decorated , pleasant staff

    Stayed in April 2024

  • Reviewed: April 21, 2024

    8.0
    Very good.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lift could do with replacing. A bit slow and temperamental.

    Clean, comfortable, spotless bathroom. Beautiful staircase. Friendly staff

    Stayed in April 2024

  • Reviewed: April 21, 2024

    8.0
    Excellent location and certainly great value for money.
    • Leisure trip
    • Couple
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The furniture in the room was dated but overall the decor was good The spa could do with a bit of money spending on it - it didn’t feel very clean and there were multiple areas where tiles were missing / paint was peeling etc. the changing rooms were very functional - not really what you expected to find in such a grand setting.

    The room was huge and clean. Value for money Great position for the opera house The staff were exceptionally friendly The food (breakfast) was delicious and excellent value!

    Stayed in April 2024

  • Reviewed: April 20, 2024

    7.0
    Very relaxing stay. Felt at home with such lovely staff!
    • Leisure trip
    • Couple
    • Compact Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Fire alarm went off multiple times, cleaners talking very loud in the morning.

    Beautiful architecture, great size rooms. Relaxing bar area

    Stayed in April 2024

  • Reviewed: April 19, 2024

    7.0
    Value for money
    • Leisure trip
    • Couple
    • Compact Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Value for money Lovely building

    Stayed in April 2024

  • Reviewed: April 19, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Compact Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No free wifi, they charge £7 for access! Parking costs £5!!

    Rooms were very spacious and clean

    Stayed in April 2024

  • Reviewed: April 19, 2024

    7.0
    enjoyable but with reservations … I would choose to stay here again but possibly request a different room or pay a bit e
    • Business trip
    • Solo traveler
    • Compact Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    ultimately you get what you pay for and I had a good deal based on a one night stay. No doubt that was why my room was “acceptable” but not ideal !! .. I did see other rooms which were possibly higher and different in price and they seemed nice. My room was sadly cold and it appeared I could do little to change the heating overnight which disturbed my sleep

    perfectly situated and on the face of it very grand with a sense of history

    Stayed in April 2024

  • Reviewed: April 18, 2024

    7.0
    Fantastic stay for the discounted price we paid. Thankyou!
    • Leisure trip
    • Couple
    • Compact Double Room
    • Stayed 1 night

    Bed was not that comfy although I slept well. Room decor needs attention

    Room was great value for money. Slept well on bed although mattress was quite hard. Join in centre of double bed (two singles joined) was very lumpy. We really enjoyed our stay for the discounted price we paid. If we had paid full price I would not have been as happy as décor was showing signs of age. This hotel will need some refurbishment at some point during the 5 years. Definitely recommend staying here if you can get a discounted price from their normal rates. Breakfast was superb! Live piano player during evening drinks was a lovely touch too. He only plays a couple of days at weekend though so check when he's on!

    Stayed in April 2024

  • Reviewed: April 16, 2024

    7.0
    Overall a nice stay but room for some improvements
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Used the pool that again was OK, the steam and sauna were small, only enough room for 3 people really. No EV charging points.

    Location Excellent for the Theatre, Bars and Restaurants, Breakfast was OK I guess, nothing special. Drinks at the bar were reasonably priced.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    8.0
    Very enjoyable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent location very good value for money

    Stayed in April 2024

  • Reviewed: April 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No lock on toilet cubicle in pool change room

    Loved the opulent reception all and staircase

    Stayed in April 2024

  • Reviewed: April 15, 2024

    8.0
    Overall not bad at all
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights

    Checkout time of 10am is a bit too early for my liking.

    The location was perfect. Within waling distance of town and supermarkets.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Great Staff
    • Couple
    • Compact Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small Room Too much furniture..not enough air. Bed too soft and pillows too hard.

    Lovely Staff. Piano guy was great. Beautiful Hotel.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    Definitely visit again
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location, friendly staff, Beautiful Decor.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    Lovely hotel in a central area to explore Buxton
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    Rooms not checked every day (you had to request this). On occasion there was a long wait for courses at dinner( half an hour wait for dessert one evening. Menu was repeated after three nights.

    Room was very spacious and clean. Breakfast buffet was excellent.

    Stayed in March 2024

  • Reviewed: April 13, 2024

    8.0
    Hotel was clean and food was very good, the chef and staff for both dinner and breakfast were truely kind and courteous
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    We had to pay to use the pool

    Very good location in Centre of Buxton

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    Relaxing and pleasant
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very few plugs in room No Free will fi in rooms Would like a walk in shower

    Loved location Hotel has had a refurbishment Like the spaciousness

    Stayed in April 2024

  • Reviewed: April 13, 2024

    6.0
    Would definitely try again but request not to be next to any group bookings.
    • Leisure trip
    • Family with young children
    • Compact Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast left a little to be desired, bacon under cooked, sausage left in water and quite limited in choice for cooked breakfast items. Found it very difficult to get to sleep on the mattress that made a noise Everytime I moved and floorboards outside of the room made a very loud noise from people walking past who also continually let their doors slam until past 11pm. Group booking were quite inconsiderate to others in the hotel and made most of the noise. Floorboards in main dining room had diners moving as people walked past tables. Paid for a small double room and was place in a twin room!

    Evening meal and service was fantastic. Location perfect. Stunning from outside. Service staff could not be faulted. Worth their weight in gold. Bathroom was a great size, room was clean even though not the type of room I paid for. Great little touches like the biscuits and toiletries.

    Stayed in April 2024

  • Reviewed: April 12, 2024

    8.0
    Enjoyable Met with friends No complaint
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lift Had to use stairs a lot Hard work for me Arthritus

    Nice comfortable lounge and bar Competitive prices

    Stayed in March 2024

Showing 1 - 25

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