Bed was not that comfy although I slept well. Room decor needs attention

Room was great value for money. Slept well on bed although mattress was quite hard. Join in centre of double bed (two singles joined) was very lumpy. We really enjoyed our stay for the discounted price we paid. If we had paid full price I would not have been as happy as décor was showing signs of age. This hotel will need some refurbishment at some point during the 5 years. Definitely recommend staying here if you can get a discounted price from their normal rates. Breakfast was superb! Live piano player during evening drinks was a lovely touch too. He only plays a couple of days at weekend though so check when he's on!

Stayed in April 2024

Used the pool that again was OK, the steam and sauna were small, only enough room for 3 people really. No EV charging points.

Location Excellent for the Theatre, Bars and Restaurants, Breakfast was OK I guess, nothing special. Drinks at the bar were reasonably priced.

Stayed in April 2024

Excellent location very good value for money

Stayed in April 2024

No lock on toilet cubicle in pool change room

Loved the opulent reception all and staircase

Stayed in April 2024

Checkout time of 10am is a bit too early for my liking.

The location was perfect. Within waling distance of town and supermarkets.

Stayed in April 2024

Small Room Too much furniture..not enough air. Bed too soft and pillows too hard.

Lovely Staff. Piano guy was great. Beautiful Hotel.

Stayed in April 2024

Location, friendly staff, Beautiful Decor.

Stayed in April 2024

Rooms not checked every day (you had to request this). On occasion there was a long wait for courses at dinner( half an hour wait for dessert one evening. Menu was repeated after three nights.

Room was very spacious and clean. Breakfast buffet was excellent.

Stayed in March 2024

We had to pay to use the pool

Very good location in Centre of Buxton

Stayed in April 2024

Very few plugs in room No Free will fi in rooms Would like a walk in shower

Loved location Hotel has had a refurbishment Like the spaciousness

Stayed in April 2024

Breakfast left a little to be desired, bacon under cooked, sausage left in water and quite limited in choice for cooked breakfast items. Found it very difficult to get to sleep on the mattress that made a noise Everytime I moved and floorboards outside of the room made a very loud noise from people walking past who also continually let their doors slam until past 11pm. Group booking were quite inconsiderate to others in the hotel and made most of the noise. Floorboards in main dining room had diners moving as people walked past tables. Paid for a small double room and was place in a twin room!

Evening meal and service was fantastic. Location perfect. Stunning from outside. Service staff could not be faulted. Worth their weight in gold. Bathroom was a great size, room was clean even though not the type of room I paid for. Great little touches like the biscuits and toiletries.

Stayed in April 2024

Lift Had to use stairs a lot Hard work for me Arthritus

Nice comfortable lounge and bar Competitive prices

Stayed in March 2024

Only one towel in the room between two people. Floor boards make a lot of noise so you can hear the people above move in the night/early morning.

Good value for money, room was spacious.

Stayed in April 2024

Room freezing. Apparently issues with heating and all heaters had been given out. Had to relocate rooms. Then remote control wouldn't turn the TV on and off. We then couldn't access our new room with the key card. Spent quite a bit of time at reception trying to sort things. Plus I didn't expect the £5 parking charge for the car park.

The location, beautiful setting and hotel. Very clean. Good value for money. Stunning building. Close to the centre. Gorgeous rooms. So decorative and traditional. Really lovely.

Stayed in April 2024

As above

The breakfast choice was ok, I would have liked to see yogurt and fruit and granola as a choice but what was offered was good in itself

Stayed in April 2024

Having to pay for the leisure facilities per day instead of one payment. Having to pay per device for WiFi.

Food excellent Bedroom clean and comfortable and big enough.

Stayed in April 2024

The spa was very dated and didnt look well maintained

Stayed in February 2024

Just personal preference, but the pool was icy (which is acceptable outside in natural environment, but not between damp walls and spookily drafughty changing rooms. Door to room would not lock and tap water in bathroom confusig and unsafe.

Two of the staff were kind, helpful, efficient and pleasant and some facilities.. such as lounge area.

Stayed in January 2024

Cleanliness - which was although maintained throughout the room, I did find a couple of stains in the duvet towards the end which was the only inconvenience I would say.

We made a spontaneous booking on the day so we were glad to have found this hotel in the first place which was a perfect b&b for our needs. Staff was very nice and polite. The location is great, accessible to supermarkets and market nearby (although the supermarkets close pretty early so we drove to a Tesco express at about 10-mins drive from the hotel for our snack needs). There is ample parking space although gets full into the evening and is chargeable (£5/night). The hotel is very old and rustic with beautiful architecture and very pleasant pieces of art around. The age of the building explains the old-fashioned rooms and compact size of the room (even though we booked a standard room). For the price, I would say it was a good deal as there was nothing wrong with the amenities we got. Did not opt for breakfast so wouldn’t be able to rate it. All in one line - I would say it was a comfortable and cosy stay at the Palace Hotel and would come back for a good deal. Bonus point: The reception was lovely with large ceilings and a chandelier which makes for a nice picture-worthy spot.

Stayed in April 2024

Hotel tired, need upgrade and stop charging for parking and overpriced drinks

Overall good

Stayed in March 2024

The location and that I could get a single room so the price for just one person definitely helps

Stayed in April 2024

Excellent location

Stayed in April 2024

The age and decor

Lovely building, kept true to the period of the property

Stayed in April 2024

Fact we had no lift and no offer to help carry bags upstairs

Stayed in April 2024