Have no clue, everything was awesome.

Everything.

Stayed in August 2025

Location

Stayed in September 2025

The property was spilt up in separate buildings and our room was up steep flights of stairs that were difficult to manage.

Location was wonderful, close to Victoria station.

Stayed in September 2025

The air conditioning was a bit weak and as our room faced the sun in the morning, it was a bit hot when getting ready for our day. The stairs didn't bother us too much as the staff were lovely helping us with our bags, but they might be an issue for other people. I look forward to seeing the rooms refurbished which is planned to start very soon.

The area was safe and very attractive with transport, pubs and basic shopping nearby. The staff were very accommodating and managed to move us to a larger, more comfortable room than the one we booked which was tiny. We will definitely stay here again!

Stayed in September 2025

Thought we were getting a twin but instead got a double plus a single but not a major issue.

Stayed here before as its close to Victoria bus and walking distance to the sights. Lovely staff, clean room, great breakfast.

Stayed in August 2025

The air con was non existent but the windows did open

Great location and friendly staff. Breakfast better than expected and a good sized room.

Stayed in August 2025

Room was small but it is London. On top floor with no lift would be difficult for some people but ok for us.

Good location near transport links. Plenty of choice for breakfast. Everything we needed in room & topped up each day. Staff friendly & helpful.

Stayed in August 2025

Extractor fan in bathroom could have been stronger for shower steam. Air conditioner seemed to struggle but certainly assisted in hot weather.

Extras in the room like water and biscuits were appreciated. Helpful staff - luggage stored until room ready and assistance taking it upstairs. Very convenient location near Victoria coach station and restaurants, pub, shops nearby.

Stayed in August 2025

centarl to our needs

Stayed in August 2025

Rooms are incredibly small for a couple. We knew what to expect, but was still surprised by the size.

Good staff, friendly welcome, nice breakfast

Stayed in August 2025

soft mattress & basement room

Excellent location for coach station & underground Exceptional Continental breakfast 😋 and very efficient helpful staff only issues was steep stairs to basement room & mattress was too soft for us Would definitely return

Stayed in August 2025

tiny room, no lifts, the main reason is that the antique building's architecture limits the room size.

perfect location, very good breakfast, nice staff, complimentary biscuits and glass bottles water (including sparkle and still water)

Stayed in July 2025

Very small room - no space for luggage. Small double bed.

Excellent location - walkable to BuckinghaM palace, train station, bus station and all amenities

Stayed in August 2025

We visited during a heatwave and our room was extremely hot. The air conditioning / fan didn't have much of an effect and unfortunately the room didn't have a window that we could open as it was situated on the ground floor, with only a door leading to a small outdoor area (which we didn't feel comfortable leaving open at night).

The location of the hotel is fantastic, within easy reach of Victoria Station and with lots of cafes etc nearby. The continental breakfast was simple, but it had everything we needed, including delicious croissants. The staff were friendly and happy to help with any queries we had. The room was clean, tidy and generally comfortable.

Stayed in July 2025

The bed was really uncomfortable

Great staff, good continental breakfast, lovely area with quick and easy access to Victoria

Stayed in July 2025

Staff were terrific -- helpful and friendly. Breakfast was served in a sunlit room in the back -- staff were attentive.

Stayed in July 2025

Nothing everything was good

Friendly helpful staff

Stayed in July 2025

No lift. Couldn’t work aircon. Small breakfast area with queues for tea/coffee.

Close to venue. Very clean. Comfy beds. Nice size room.

Stayed in May 2025

Room was a little bit to small for three beds. Folding bed was very uncomfortable.

Location of he hotel is excellent as it is close to underground and coach Victoria station. Breakfast was OK, there was always enough of water.

Stayed in July 2025

Provide what your web site and the hotel’s web site confirms is available. AC in the rooms is on the web site advertising for this location. Some of the hotel staff denied this even though it was in black and white. Then to be told it would be resolved, only to discover it would take 2 weeks. Then to discover that the AC had not worked since January. Then to be told there was no means of resolving the matter and no alternative accommodation. Then to be told that it was not up to the staff to use their best endeavours to resolve the matter and to be directed to resolve the matter myself. Poor customer service and false advertising wrapped into one. So as directed I contacted Booking.com and miraculously we were offered a room as advertised that had AC in the room. While I really appreciate the assistance provided by some staff I am completely dissatisfied with what was required to resolve this matter. I was on holiday and should not have been subjected to such a poor response. As is my right and responsibility I will reference this matter on Google Maps, where I currently have 1.3M views and rated in the top 10% of reviewers of hotels etc in the world. If you feel compelled to respond then I would appreciate knowing that the false advertising is no longer an issue, particularly as it could be resolved in a matter of hours. Finally, I am extremely appreciative that Booking.com Provided such a prompt response to this matter. Thank you.

Location and proximity to transport and restaurants.

Stayed in July 2025

We know it is not your fault, but the Air Conditioning going out made for a tough first night plus our shower water was cold. However, the wonderful manager, Sarah, gave us a new room for our final 2 nights - it was great!! We appreciate her thoroughness and kindness. All staff were very sweet and helpful!!

Breakfast was very tasty - loved the croissants with jam, the fruit, and cereal selections. Nice juice options.

Stayed in July 2025

Friendly helpful staff, good choice of continental breakfast

Stayed in June 2025

The air con wasn’t working and so we were given a portable fan which was ok but just blew hot air about the room which wasn’t ideal as it was 32 degrees all weekend.. not their fault as they are waiting for missing parts

Breakfast was amazing - best croissants ever, so big and fresh and good quality layers. I would come back for the croissants alone. Super friendly staff, all of them were happy and wanted to help in some way or another or make nice general chit chat. They held our luggage for us before check in and again after check out free of charge. The room was spacious, shower was powerful and in room amenities were fab and topped up daily (toiletries, tea bags & biscuits ect). There is a hairdryer and kettle and plenty of plugs (just not near the beds or bedside table). Plenty of towels & toilet paper and the room felt safe and secure.

Stayed in June 2025

No lifts but as is in an old building that is understandable and the staff were happy to help us with our luggage.

Friendly staff, great location and complimentary breakfast was excellent

Stayed in June 2025